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Review summary

Created with AI, based on recent reviews

Considering 1,215 reviews, reviewers overwhelmingly had a great experience with this company, praising the quality of their service and products. Customers consistently highlight the professionalism and efficiency of the staff, noting their punctuality, hard work, and thorough cleanup after installation. Many appreciate the detailed explanations from sales representatives and the overall smooth process from start to finish. However, some customers also noted concerns regarding the pricing, finding it to be on the higher side, though many felt the quality justified the cost. A few other people also felt that the sales approach was a bit aggressive or that there were issues with the initial installation quality and subsequent cleanup.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, courtesy, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of materials used, such... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their new roofs,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the cost of services, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erie fixed our garage roof and finally it is safe and dry again. They also fixed a joist or two that I didn't even realize were broken! The roof had a few holes in it after, I don't honestly... See more

Rated 5 out of 5 stars

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer represen... See more

Company replied

Rated 5 out of 5 stars

I made the right decision when I chose Erie Home for my roofing project. A sales consultant and roofing specialist visited my home to consult with me and educate me on the damage to my roof, Erie Home... See more

Rated 5 out of 5 stars

Excellent job unbelievable workers they left the yard cleaner than when they found it … to be honest I didn’t care for the price but you get what you pay for … couldn’t be happier.. better materials a... See more


Company details

  1. Roofing Contractor

Written by the company

Across the United States, Erie Home is a leading home improvement and replacement contractor representing decades of experience while providing investment grade improvement solutions, direct to the homeowner. Lifetime warranty offerings and convenient, in-home financing options ensure that every homeowner we work with gets the most value for their investment. We're committed to providing an overall great customer experience making a project completed by us, your easiest home improvement project ever. Erie Home is proud to maintain high consumer ratings with Trust Pilot, Google, BBB, Guild Quality and listed as one of America’s Top 100 Roofing Contractors. Choose Erie Home for your next home improvement project and experience the difference for yourself. Our highly dedicated team is here to help you make your dream home a reality. Erie Home is also listed with Inc. 5000 as one of America’s fastest growing companies as well as a leading brand with the industry’s most widely used source, Qualified Remodeler.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

New roof installation

The staff from Erie from presentation to final walk through after roof was completed was very professional. They answered all our questions. And they promptly responded to all texts and phone calls. They completed our roof in one day,as promised. The quote for roof included repair of any damage they found without extra cost. The warranty for 30 years was very comforting. The product was excellent especially the water barrier. The product was directly from Erie. They provided all information we needed for our Home owners insurance.

April 16, 2026
Unprompted review
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Reply from Erie Home

Hi, Nelson. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Erie Home was very professional…

Erie Home was very professional throughout the process. My roof looks great and now I don’t ever have to worry about it again.

March 20, 2026
Unprompted review
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Reply from Erie Home

Hi, Richard. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Great job.

The installers arrived early and completed the job in one day.

April 17, 2026
Unprompted review
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Reply from Erie Home

Hi, Noreen. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Amazing start to finish

I made the apt and the guy came next day. Financing was difficult at first but they gave us great military rate and got us financing. They stripped the roor, replaced beams, and gor everything done in a day and a half. My roof is absolutely beautiful now and my AC is colder than ever. I can already tell huge difference with temperature in my house. 50 year warranty and 100 year lifespan means my kids wont have to replace in their lifetime that peace of mind is hard to beat! I'm so pleased with my cute little house.

March 16, 2026
Unprompted review
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Reply from Erie Home

Hi, Shilah. Thank you so much for leaving us an A+ review!

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Rated 5 out of 5 stars

Had our roof done by Erie

Had our roof done by Erie. The price was a little higher, however they use higher quality materials that I feel justified the cost. The job was done in one full day with the removal of the old shingles, the replacement of a few of the decking panels, two lengths of a heavier ice and water shield, new heavy duty rubber boots around the vents, new flashing and drip edge. After it was finished, they picked up everything and ran all around the house with a magnet to ensure there were no loose nails that were missed.

April 8, 2026
Unprompted review
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Reply from Erie Home

Hi, Brendan. We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

The people representing Erie Home were professional and polite.

The people representing Erie Home starting with Tyler, Danny and Noah were so professional and polite that they made the experience feel like family was taking care of us. We are very pleased with a job well done!

April 9, 2026
Unprompted review
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Reply from Erie Home

Hi, Dave and Sue. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Everyone from Erie Homes was friendly…

Everyone from Erie Homes was friendly and professional. The salesman explained everything and answered all my questions. The crew that installed my roof were exceptional! Polite, friendly and fast. The entire roof was done in one day and their clean up was beyond what I expected. They picked up every single nail and even picked up the old shingles in the yard that blew off during the winter. Definitely would recommend them.

April 11, 2026
Unprompted review
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Reply from Erie Home

Hi, Kathy. These words go a long way, it motivates us to work even harder, thank you for the review!

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Rated 5 out of 5 stars

I was pleased with Erie Home

I was pleased with Erie Home. Everyone I interacted with was friendly and polite. They replaced my roof quickly and did a great job. They also cleaned everything up. The roof looks great.

April 9, 2026
Unprompted review
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Reply from Erie Home

Hi, Deborah. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

My new roof!

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer representative to the crew leader the day of the replacement all my questions and concerns were respectfully address. I was super concerned about the ice dams. It was noticed that the roof vent was too small, and that was made it larger. (I will be updating insulation next.) I feel confident this annual issue will be resolved. I was impressed by the amount of flashing around the chimney. In the past there were leaks - hopefully that was addressed,too. Also, I wanted the roof replaced on a weekend so I could be there the entire time and it was. Finally, the guarantee -- I believe it is the best around!

April 12, 2026
Unprompted review
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Reply from Erie Home

Hi, Catherine. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

One and done

They told us that it would take 1 day and they kept their word. Crew worked hard. Everyone was friendly. They arrived bright and early and worked late.

April 6, 2026
Unprompted review
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Reply from Erie Home

Hi, Edna. We are thrilled to learn that you had a positive experience with us!

Rated 1 out of 5 stars

After declining them an opportunity to…

After declining them an opportunity to do business with me, they set up robo-calling me from 5! different numbers, (at this time) 7 days, over 20 times!!
NEVER! NOT EVER! NO WAY!

April 12, 2026
Unprompted review
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Reply from Erie Home

Hi Patti. Please contact us at 800-684-4628 with any details so we can look into this.

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Rated 5 out of 5 stars

A roof is a major expense and in this…

A roof is a major expense and in this case extremely expensive through Erie , but I honestly believe in the long run it's money well invested.. they did exactly to the letter what they promised to do and in our case in 14 hours a complete rip down , replaced I believe 17 sheets of plywood new stove vent , flashings etc and the next morning you had zero clue they were there .. I now will have zero regrets 10 years from now saying I should of spent the extra money

April 10, 2026
Unprompted review
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Reply from Erie Home

Hi, Phil. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 4 out of 5 stars

VA roof replacement

Erie provided a very rapid and outstanding service. Their workmen arrived at dawn and had the old roof removed before noon. They then began installing the needed sub roof, shingles and other repairs and were completed by 5 PM. All the effort was expertly conducted and cleanup was thorough.

April 14, 2026
Unprompted review
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Reply from Erie Home

Thanks for taking the time to share your positive experience. We truly appreciate it!

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Rated 5 out of 5 stars

They were flexible with the…

They were flexible with the installation time, and finished on time.
They also did a good job cleaning up after the job was completed.

April 10, 2026
Unprompted review
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Reply from Erie Home

Hi, Ervin. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Highly recommending the Erie Home roof

Highly recommending the Erie Home roof, excellent product from sales to install, ask for Adam and Sarah in San Antonio and you won’t be disappointed!

April 8, 2026
Unprompted review
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Reply from Erie Home

Hi, Julie. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Timely roof install after contract

Timely roof install after contract. Great job; clean up was done to perfection. Materials used were better than the average cheap install. I am confident that this roof will last 30+ years.

April 8, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, John. Thank you so much for leaving us an A+ review!

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