Erozul Reviews 375

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their durability and functionality. Many people appreciate the fast shipping and efficient service, noting that items often arrive on time or even earlier than expected. The products are frequently described as well-made, sturdy, and effective for their intended purpose, with several consumers expressing satisfaction with their purchases. However, some customers experienced issues with their orders, including delayed shipments or missing components like carabiners. A few reviewers also mentioned that certain products, specifically jars, did not live up to their "smell-proof" claims. Additionally, a small number of people received damaged items during the shipping process.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products, describing them... See more

Order

People report ambiguous experiences with their orders. Some consumers praise the fast shipping, minimal... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

I love everything about my bag except right around the zipper area my dank still smells through.

Company replied

Rated 4 out of 5 stars

This is the second time I purchased the Nano bag. First time I got a carabiner with my purchase. I didn't get a carabiner with this purchase. Lost a star for that.

Company replied

Rated 4 out of 5 stars

Nice case, Delivered 3 days late, I had left Monday for a week vacation,

Company replied


Company details

  1. #16 of 33 best companies in Bags and Luggage Store

Written by the company

Inspired by Passion and Love Erozul was Founded in 2020 in California, We set out to create a better smell proof storage experience for the world!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

375 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

You didn't even send me my stuff even…

You didn't even send me my stuff even though I really needed it. I didn't want a refund I want my stuff

January 18, 2025
Erozul logo

Reply from Erozul

Hi Dylan,
Thank you for reaching out, I'm very sorry for this inconvenience. Our system flagged your address as undeliverable, and we reached out via email to correct the issue. Since we didn't hear back, we were forced to cancel the order since the package would have been undeliverable. Please reach out to us at info@erozul.com if you have further questions and we will be happy to assist!

Rated 5 out of 5 stars

Precisely as advertised

A bit slow coming in the mail, but plenty of space to hold my goods. Totally smell proof and the lock is easy to configure. Solid purchase, would recommend 10/10.

January 10, 2025
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Reply from Erozul

Thank you so much for shopping with us, we hope you enjoy your new Erozul bag!

Rated 5 out of 5 stars

I bought this for my husband as a…

I bought this for my husband as a birthday gift and he loves it!! It's just the right size for traveling. Plenty of space to hold a laptop and other electronics when necessary. Also, the shipping came earlier than expected. We are very pleased!!

January 7, 2025
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Reply from Erozul

Thank you for sharing your review, we hope you enjoy your new Erozul gear!

Rated 5 out of 5 stars

So far the new bag works great

So far the new bag works great, strong zippers , comfortable, convenient size and stylish.
Erozul website was easy to use and shipping was fast.
Thanks

December 28, 2024
Erozul logo

Reply from Erozul

Thank you for shopping with us and taking the time to leave your review, we appreciate your business!

Rated 5 out of 5 stars

Very impressed!

This is the fourth product that I purchased from you guys and as always I’m very impressed with the quality. I love the locking feature and how you can adjust the compartments. I plan on purchasing another item soon.

January 8, 2025
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Reply from Erozul

Thank you so much for your continued support, we appreciate your business and look forward to providing you with more excellent storage solutions!

Rated 5 out of 5 stars

Easy delivery, good price+

Only change would be aluminum parts instead of plastic. Great buy tho

December 15, 2024
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Reply from Erozul

Thank you for sharing your suggestion, we love to hear back from our customers on ways to improve and we will take your suggestion into consideration!

Rated 5 out of 5 stars

Return Customer

I am a return Customer because of great products at a fair price.
Both transactions have been very smooth.
I will be ordering again

December 15, 2024
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Reply from Erozul

Thank you for continuing to support us! We hope you love your new Erozul gear, and we hope to see you again!

Rated 5 out of 5 stars

Hassle free..no surprises

Hassle free..no surprises. Great products with clear and simple descriptions. I will purchase again!!

November 27, 2024
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Reply from Erozul

Thank you for shopping with us and taking the time to share your review!

Rated 1 out of 5 stars

Damaged Container Received

I have ordered from Erozul a few times as I love the C-Vault's various storage capacities. Once again, this order proves that shipping is a major flaw. My 50 liter is damaged. One of the latches is bent. This happened to me on a previous order. I ordered again thinking it would be ok. I spent over three hundred dollars for this canister, and I don't know if it will seal properly. I would immediately switch the packaging of all containers. I would reinforce wrappings of all latches so that they are not damaged in shipping. Maybe Styrofoam would be the key to make sure the containers arrive without damage.

December 7, 2024
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Reply from Erozul

Hello, I apologize for any inconvenience you experienced with your purchase, please reach out to us at info@erozul.com and we will be happy to assist and correct this issue!

Rated 5 out of 5 stars

Great purchase…

I’m very happy with this purchase its for my friends birthday. I liked the color and the 3 pocket design with the center pocket being much larger than the fanny I have currently. Considering purchasing on word myself

November 23, 2024
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Reply from Erozul

Thank you for shopping with us, we appreciate your business!

Rated 5 out of 5 stars

Great product

Great product, going to be used on a road trip soon!

November 15, 2024
Erozul logo

Reply from Erozul

Thank you for sharing your review! We appreciate your business and hope you enjoy your new Erozul bag!

Rated 3 out of 5 stars

Shelving fee and The product was smaller than what I…

The product was smaller than what I needed. No complaints about it, just not big enough.
The issue i have is the "reshelving". It is almost half the cost of the item itself. It feels like the customer is being punished for returning it.

October 10, 2024
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Reply from Erozul

Thank you for sharing your review, we apologize for the inconvenience and understand your frustration. If you need any assistance please reach out to us at info@erozul.com and we will be happy to assist further!

Rated 2 out of 5 stars

The experience was trash but the product overall was amazing

The experience was trash. I must say OK however, once you do get the product, the product itself is an amazing product guys I really gotta be honest there on that end. It’s just those damn fraud flags y’all have to get that straight cause that’s gonna affect your business

October 10, 2024
Unprompted review
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Reply from Erozul

Hi Frank, I sincerely apologize for the inconvenience, as I mentioned in a previous email to you, the fraud alert is completely automated so unfortunately we have to follow the protocol in those situations. I understand this can be frustrating and I apologize for that inconvenience.

Rated 5 out of 5 stars

I am happy that I found this product.

The product is smell-proof, the zipper is high-quality and water-resistant, and it opens and closes easily. The lock option is useful, but I usually opt not to use it.

September 16, 2024
Erozul logo

Reply from Erozul

Thank you for sharing your feedback, we appreciate your business!

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