Erth Labs Reviews 

Coffee is good. But, the co. didn't ship what was promised. The supposed free gifts were worthless, but it it the principle! I expected to get what they promised. Then was made to feel like I was trying to get something for nothing. Customer Service, sucks! I canceled my subscription over this! It is too bad, because the coffee was good. I won't do business with a company that can't be trusted! Wouldn't recommend!

I ordered on 8/11/26 and as of 9/1/26 I've received nothing. Allegedly it was shipped from China and has been sitting in customs in Los Angeles for over a week. Meanwhile I keep reading about this company scamming people left and right. If the product doesn't arrive this month, OR if I somehow get another charge something I didn't sign up for, there's going to be trouble.

I really wanted to like ERTH.

My wife and I have been trying different mushroom coffees because we're looking for one we enjoy enough to become our regular brand. I placed my first ERTH order on August 20 expecting to finally give theirs a try.

Unfortunately, the experience before I've even received the coffee has probably made the decision for me.

ERTH advertised shipping in approximately 2–4 business days. A USPS shipping label for my order was created August 22, but for days afterward USPS continued to show that it was awaiting the package.

I contacted ERTH customer service several times asking a very simple question: Had my package actually been handed to USPS, and if so, on what date?

They would not answer that question.

Instead, I repeatedly received responses telling me the package was “in transit” and directing me back to tracking information—the same tracking information that caused me to contact them in the first place.

Then things became even more confusing. After initially providing me with a USPS tracking number, ERTH eventually sent me a completely different tracking number through 17TRACK. That is when I discovered that my shipment appears to be originating from Shenzhen, China.

That was a surprise.

My issue isn't that something is shipped from China. Companies source and ship products internationally every day. My issue is transparency.

If an order is being fulfilled internationally from China, I believe customers should be given a realistic expectation of how long delivery may take. Advertising a short shipping timeframe creates a very different expectation from waiting on an international shipment originating in Shenzhen.

I finally asked ERTH to escalate my concerns to a supervisor and specifically asked them to tell me what carrier actually had my package, when the carrier received it, and why I had been given two different tracking numbers.

I have not received a response.

Shipping delays happen. I can understand that.

What I have a much harder time accepting is repeatedly asking a company a straightforward question about an order I paid for and receiving responses that seem to avoid answering it.

Maybe the coffee is fantastic. Unfortunately, after nearly two weeks, I still haven't had the opportunity to find out.

For a first-time customer who was seriously considering ERTH as our regular mushroom coffee provider, this has been an extremely disappointing introduction to the company.

I would give zero star if I could. 20 days and still no product. They give you one tracking number on the site with “delivered” on the same day of shipment, but tracking just says shipping info received. Then in response to your email they give you another tracking number. This time shipped from China when the site clearly says that U.S. orders are fulfilled in the U.S. The supposed shipment if it’s even mine, now at customs for the past week due to “customs exception”. These guys are like Teflon. Nothing sticks to them. Time to call Amex and reverse the charges of this scam of a company. They better not dare to stick me with a subscription!

I placed my order on 8/14/26 and it’s September 1st I still have not received my order. I’m very upset, at this point I want a refund.

Not very much, too expensive, does not taste like coffee as claimed. Mostly… it is way too expensive.

The customer service dept of this company sucks. They also sent a spam attachment to my print spooler that I had much difficulty removing.
They claim the product is made in the USA, but somehow it is attached to overseas shipping and the label has a Chineese dispatch surname.
When I tried to reach customer service I made copies of my attempts. This is when the spam attachment hit my print spooler.
Watch out for this company. It looks fishy.

I don’t like the coffee. Plus it took almost a month to get to me and plus your company put thru a charge to make account today when I didn’t sign up for auto debit every month. I declined the charge and please do not put thru anymore charges to my account.

I sent an email to customer service today and within a half hour or less I received a reply! I always appreciate when companies make sure they don’t leave you hanging!

As many others have said, it’s impossible to get any customer service. I received a text stating my order is on its way with a cost of $76.00! I did not order this again as I did not like it. I don’t know how to get help???

I ordered over a month ago and have yet to get my order.

I am in my 70s. I do not drink coffee. I received 2 bags in the mail from Earth labs, I went on the internet, trying to send it back. Finally, I taped it up and sent it back and then 2 more bags came, and now I just noticed they charged my bank account. Another $75, I have never ordered this coffee they won't. They don't have a phone number. There's no way to get in contact with them. Their email address is wrong.I'm tired of itI just got home from being in the hospital and I have 2 bags of erth coffee that I did not order I know I didnt give my credit card and then the mail came and 2 note bags. I font want it I don't need it and I don't want it..how did they recieve my information.

Buyer beware. It is a monthly subscription product and do not honour that I did not subscribe. The order took a very long time to arrive and would not accept the return of their product. Very disappointing.

Well your original delivery and coffee was very good. Unfortunately for you I'm moving to Thailand. Good for me .

It tasted great but didn't notice much of a brain support. I do not want any more product! I enjoyed it for quite a while! Your customer service is excellent!
Thank you
Vicki Rach

Thank you for your quick response to my problem.

Well, I placed my order on 8/16/26 and it's never arrived. The tracking system never moved. I contacted them 8/26 and had gotten 1 email back saying they were forwarding my info to an upper level C/S. So, it's been 3 working days. Nothing! Then I went into the Client Portal and notice that they had entered me on a repeat subscription. Plus the portal said I order the product on 8/16 and received it 8/17???? I would RUN AWAY from ordering with this company. They put their money into Marketing and not fulfillment and customer service.

I ordered it and it showed shipped through UNIUNI and received a tracking number.
Tracking never updated so I wrote Erth and is all you get is an AI generated message saying they were behind and please wait. I wrote back to cancel the order, and it said it couldn't cancel because it already shipped.....LOL!
I had to contact my bank to cancel and refund my payment.