Holafly Reviews 99,341

I had Mhelody and she was so patient with me! She waited as I tried to follow her steps and gave very clear instructions!!

Easy to use and set up. 5 stars!

The response was fast, fast solution.

A convenient way to ensure access to data while travelling. Better value than buying a roaming plan from my usual mobile plan provider. Saved me from needing to use insecure Wifi networks.

Great service

Yara was extremely helpful in resolving my connection issues with activating the esim

Very easy to install and to use. It works well. When I had a problem with my connection after it had worked perfectly fine, I send them a message and after following some steps by chat, they could manage to fix my problem. Super nice to have such a fast and friendly costumer service.

It worked very well for me in South Africa. I was a bit confused with the initial set up, but once I got that sorted worked great. I would recommend, and would be using again.

Easy and efficient

Easy to download and install. Good service throughout the trip

Its easy to install and my question was answered quickly. My internet atopped working twice but overall it worked really well. Esim is really useful.

Service is great , easy to install the e sim, customer service resolve my issues super quick. Overall I am happy with the service.

Easy to install. Connection was reliable throughout my trip.

I had issues connecting to a network in a remote part of Mexico, north of San Jose Del Cabo, but the team Holafly team went above and beyond to provide 2 other esims for me, which finally did work.

I am most grateful for their efforts in rectifying my issue.

They took the time to go through all settings concerns and most importantly, they responded very quickly at each message.

Thanks for keeping me connected :)

Fast, easy, kind and real people helping throughout the process. This is my second purchase and I highly recommend the service. Top!

Lucas answered my questions quickly and provided a discount without asking which sealed the deal and giving me the confidence that this company will take care of me.

Perfect , five stars

Kadiri was able to solve my issue quickly and resolved my issue completely. She was able to provide a new eSIM after I had accidentally installed 2 eSIMs on my phone when I meant to install one on my phone and one on my son’s phone. Emma also tried very hard to help at the beginning and when the issue did not resolve, she brought Kadiri in to help. The issue was resolved very satisfactorily. Great customer service!

I purchased a 35-day unlimited data eSIM for my China and Hong Kong trip which started on June 23rd this year. However, today I had to issue a refund request. The internet connection is unusably slow, taking an average of 20–40 seconds just to do something simple like a Google search. To try and fix this, I contacted their support chat in-app, and they gave me a list of instructions which I followed. They told me to manually select a network, which worked just a tiny bit better for a second, but still remained unusably slow. Sadly enough, this little improvement did not last long. Throughout the day, I got fully disconnected multiple times. I had to manually go in and select a different network each time, and often it just did not want to connect at all, leaving me completely off the internet. I did not pay €73.90 for an unusably slow digital product that provides zero reliable connectivity. I have taken screenshots of the network failures, the network speed, and the error messages as proof. I have already issued a support ticket (#112301933) today and hope Holafly can resolve this by processing my refund.

danielle best servies , really appreciate and thank you so so so much dani