Esquires Coffee UK Reviews 

97
•
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the coffee is exceptionally tasty and the daily food options are fresh, delicious, and well-presented. Patrons also deeply appreciate the welcoming staff, pleasant environment, and cozy atmosphere found in various locations across different towns. Many visitors highlight that these places provide a relaxing space to enjoy a meal. However, some customers also noted inconsistent food preparation, such as cold items, missing menu details, or poorly heated drinks. Other people experienced poor service, mentioning rude behavior from workers and a noticeable lack of proper staff training when dealing with customer issues. A few reviewers additionally expressed frustration regarding cleanliness or dietary choices.

What people talk about most

Staff

Customers had ambiguous experiences with staff, as many reviewers praised friendly team members who offered... See more

Product

People report ambiguous experiences with product, as many reviewers praise the tasty coffee and delicious... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many patrons praising the delicious menu, tasty... See more

Location

Users describe ambiguous experiences regarding the location, noting a mix of various branches such as the... See more

Service

Consumers experience highly mixed service levels, with some praising attentive staff and quick, friendly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Food was ok not as hot as it could have been, but was tasty. Did take a long time to for meal to arrive. Ware house like building made noise levels loud and unbarable at times especially when it was... See more

Rated 3 out of 5 stars

We went to the one in Swaffham. The staff were nice. The coffee tasted good. But the pricing is ridicules! £30 for a bagel, x1 portion of pancakes, a coffee and a smoothie. We also bought a small car... See more

Rated 3 out of 5 stars

I’m Feeling generous on giving 3 stars whist the coffe place in Market Harborough was clean and tidy unfortunately the guy behind the counter completely mixed up our order and we got charged more fo... See more

Rated 5 out of 5 stars

Have eaten in and had takeaways from newly open Esquires Kingston ( within Next, Market Place) and love it. Staff are so welcoming and everything I’ve tried has been delicious, very fresh and knockout... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Wholesaler

Information provided by various external sources

The Global Coffee Chain With Community Spirit on Esquires Coffee UK


Contact info

3.1

Average

TrustScore 3 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(97)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Strawberry milkshake -what was that.

I had ordered a strawberry milkshake. The taste was extremely artificial, it definitely did not contain any strawberries and I doubt that the white foamy liquid was milk. It also left me with an unpleasant bitter aftertaste as if it contains artificial sweeteners.
It shouldn’t be such bad quality if you want an alternative to coffee.

May 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Place was dirty ..the toilet was…

Place was dirty ..the toilet was something else riddled in urine all down the pedastal ..staff not very friendly ..pulling faces like they couldnt be bothered..coffee machine where we where sat was filthy thick dust ..ordered hot chocolate..weak and tasteless ..bacon sandwich was so dry we left it and pre packed hot tuna baguette/panini tasted terrible wheatly hall road doncaster ...never again ..

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely slow service

Extremely slow service, waited 55 minutes for a breakfast and ended up asking for a refund. Lemon cake was also very stale, would not recommend.

May 6, 2024
Unprompted review
Rated 3 out of 5 stars

Alton branch and Our First Visit

Alton branch and our first visit. We left having agreed no to go back.

Firstly on arrival and in the queue to be served, having paid, totally unclear if we were to wait for the coffee and scone to be given to us, or if we should sit down. Staff seemed more intent on chatting than dealing with customer query. We never did work out the procedure!

Coffee was nothing special, in fact far better tasting served in Alton Waitrose cafe!

Next, where has this stupid craze for toasting a scone come from? Never asked if we wanted it hot. Like putting a slice of fruit cake under the grill!

Lastly, staff could not make it more obvious by clearing our table, that they wanted us to leave, having literally just finished my cup of coffee. Yes, they were a bit busy, but plenty of empty table for customers though.

Would we go back? No.

April 23, 2024
Unprompted review
Rated 2 out of 5 stars

Not good customer service

First time visiting in Southend branch , very slow service , 2 girls were serving , both standing talking at one point , then one of them went to clean the tables while me and my partner were still waiting for our coffee ‘s Sorry won’t be visiting again

March 24, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Would be nice to be acknowledged at the…

Would be nice to be acknowledged at the aqua centre branch. Just left standing. Even though they at the counter. A bit of customer service is needed. In the end I walked off. Just needed to hear. I'll be with you in a minute.
To leave a disabled customer and ignore them is a disgrace

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Esquires godalming

Barista Luke was a lovely server he served. The whipped cream on my milkshake was insane 💅. Luke also gave me a sample of semi skimmed milk! Highly recommend the milkshake and smoothie 🥤😋

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Esquires Walton On Thames

i recently visited walton on thames and left the place with full satisfaction, staff were extremely nice and helpful, coffee was organic and tastes really nice. Food presentation looked beautiful and also was really delicious, would definitely recommend this place to families and friends!!

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Esquires Leamington Spa

Esquires - Leamington Spa
I am so impressed with the service from Esquires. In fact their coffee has always been excellent .. more important is when I had a small glitch with my order it was handled by Debbie in the quickest & most professional manner! That is what I really call excellent service .. the ability to fix a problem quickly & efficiently & still with a smile on her face!
Martin.. your staff rock……. & your coffee is pretty awesome as well
See you soon!

November 19, 2023
Unprompted review
Advertisement
Rated 2 out of 5 stars

Very slow service

Despite the establishment being reasonably quiet it took 16 minutes from the time we placed the order to being served the two coffees we ordered

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Very slow service - Esquires Buckingham

Just popped in for a birthday coffee with my husband. Ordered 2 flat whites a cake and a sausage roll. 20 mins later and 3 very confused looking young staff nothing arrived. When I asked I got a very reluctant apology and a sausage roll with no knife or napkin and told they were very busy - didn’t look it. Another 5mins and I coffee arrived (the wrong coffee) .. if we hadn’t paid up front we would have walked out. Don’t think we’ll visit again.

August 21, 2023
Unprompted review
Rated 4 out of 5 stars

Esquires coffee shop - Lucas Aylesbury

Nice coffee shop with lovely people working there. However, virtually every time we visit they forget to deliver a drink or a cake or serve something hot when it is requested to be cold. A clear process would help to ensure they get it right first time, every time.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Good coffee

Good coffee. Dog friendly. Asked for a soya cappuccino with less milk and was made to order with the words 'less milk' in the foam.

April 8, 2023
Unprompted review
Advertisement
Rated 2 out of 5 stars

Esquires Coffee Shop Caerphilly

Esquires Coffee Shop Caerphilly. Served Luke warm HOT chocolate.
Toilet was very dirty! Used the disabled one instead (marginally better) as felt main toilet was a health hazard. Certainly wont be coming here again. Just cant trust a place with a dirty toilet. There is a cleaning chart on the wall. Not filled in. Took photos and will post elsewhere.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Order

Houghton reigs bidwell west

Nice and friendly
Tasty hot chocolates and treats

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Hanley bench PERFECT

Hanley branch 12/10 very pleased… no one gets eggs Benedict right… Meg those poached eggs amazing …my friend is soooo fussy she had a small breakfast she ate it all.. poached egg (meg again) perfect! Friendly happy staff wonderful… we will be back thank you

December 2, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look