Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers. Recently, they received an enquiry for consumables outside of their range, and rather tha... See more
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We had a non standard problem, important and urgent which required research by Esslab to give us the solution. After discussions, Chris @ Esslab gave me a list of products using in stock components... See more
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We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karo... See more
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I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab. #KAROLINA, Owen, Theresa... See more
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Company details
Written by the company
With over four decades of industry experience, ESSLAB has built a reputation as a trusted supplier of Certified Reference Materials, Instrumentation and Consumables. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers. We have established long-standing relationships with industry-leading suppliers who share our commitment to quality and innovation. By working closely with Inorganic Ventures, Hamilton, Macherey-Nagel, OHAUS, and other renowned manufacturers, we can bring you the latest advancements in laboratory technology and ensure that you have access to the most reliable products on the market. Customer satisfaction is at the core of everything we do. We strive to exceed your expectations by providing technical expertise, exceptional customer service, and prompt support at every stage of your journey with us. Our knowledgeable customer service team is always ready to assist you with product enquiries, technical questions, and order processing, ensuring a seamless experience when you choose ESSLAB as your laboratory supplier.
Contact info
356-358 Prince Avenue, SS0 0NF, Westcliff-on-Sea, United Kingdom
- 01702 555577
- sales@esslab.com
- esslab.com
4.8
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The two bottles received were out of…
The two bottles received on the 6th December were out of date, 08/11/23.
December 6, 2023
Reply from ESSLAB
Thank you for highlighting this, Arwel. I do apologise that the cleaning solutions you received were expired. I can see that we've advised you we have replacements on order from the manufacturer, which should be with you shortly. We have taken action to improve our internal quality systems to ensure this doesn't happen again. Following delivery of the free of charge replacement bottles from Hamilton we trust you are happy with the product and service provided but should you require any further support please let us know.
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Reply from ESSLAB
Thanks for leaving us a review, Peter! We're glad to hear we could get the products you needed over to you quickly and look forward to working with you again soon.
Excellent support
Excellent customer service and always kindly. Quick response and quotation.
November 22, 2023
Unprompted review
Reply from ESSLAB
Thank you for your excellent feedback. We look forward to providing the same level of customer service again in the near future!
Very helpful and supportive
Chris from ESSLAB has been superbly helpful, firstly walking us through the smartLAB application through to supplying the compatible barcode reader. Nothing is too much effort, excellent service.
September 27, 2023
Reply from ESSLAB
Thank you for taking the time to leave us a review. We're so glad Chris was able to provide top class service and help with the set up of SmartLAB! We look forward to continuing to provide excellent service for you!
Fast and reliable service.
September 11, 2023
Reply from ESSLAB
Thank you for your feedback! We're glad we could provide fast and reliable service, and look forward to impressing again in the future!
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Esslab is professional company
June 19, 2023
Reply from ESSLAB
Thank you for your kind words, we're glad you think so! We look forward to supporting you further in the near future.
Very Helpful
Purchasing my order was very simple, and it was delivered in great time. Judy Thomas who I communicated with was very kind and helpful.
May 25, 2023
Reply from ESSLAB
Thank you for taking the time to leave a review. We're glad to hear Judy's service was up to it's usual high standards. We look forward to working with you again in the future!
Very helpful engineer.
May 18, 2023
Reply from ESSLAB
Thank you for your feedback, we're glad our engineer could help and we'll be sure to pass on your kind words.
Excellent support and response efficiecy about urgent materials for laboratory
Precision and seriousness in managing customer needs.Optimal support for chemical products .
June 22, 2023
Unprompted review
Reply from ESSLAB
Thank you for the kind review. We're glad we could impress you with our service. We look forward to working with you again soon!
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Karolina Perek is very kind and helpful…
Karolina Perek is very kind and helpful in every question I have made since I starter to work by Inycom.
May 30, 2023
Reply from ESSLAB
Thank you for your feedback, Sara. We're so glad Karolina has been able to help you over the time you've been working with us. We'll make sure we pass on your kind words to her.
Excellent service
Excellent service. The customer care department is wonderful.
Special thanks to Karolina
May 22, 2023
Unprompted review
Reply from ESSLAB
Thanks for taking the time to leave a review, we'll pass on your great feedback to Karolina!
GREAT CUSTOMER SERVICE AND COMMUNICATION!
The communication about our order was fantastic. I'd tried to purchase the item from several different vendors over an 11 month period and every time the order was cancelled due to supply issues, with hardly any communication. Karolina as Esslab provided consistent and accurate updates. The experience was quite positive and I highly recommend Esslab!
May 2, 2023
Unprompted review
Reply from ESSLAB
Hi Danielle, wow, thank you for the great feedback. We're so glad Karolina was able to deliver on this occasion and that your goods have arrived safely. You know where to find us for your future requirements!
First class service from Chris
First class service from Chris. Always speedy to respond.
April 3, 2023
Reply from ESSLAB
Thanks for the feedback, we're happy to hear you had first class service! We'll pass your kind words on to Chris and look forward to working with you again soon.
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Tried and trusted
Been dealing with Esslab for many years and have always had great service. Engineers are excellent and paperwork is always correct.
Orders come in a timely mannner too.
March 9, 2023
Reply from ESSLAB
Thank you for the great feedback, we are so glad you're impressed with our service - we will be sure to pass this onto our team!
Reply from ESSLAB
Hi Chris, thank you for your feedback. We're glad we could impress you on this occasion and look forward to providing great service again in the future!
Reply from ESSLAB
Dear Michael, thank you for the positive feedback, this is very much appreciated and I'll pass this on to the team.
Communication is key
I placed an order for a chemical but after receiving the first email confirmation on 08/02/23, I was not contacted again and the item was not delivered by the expected delivery date 23/03/23. When I phoned the helpdesk I was informed that the company had experienced email communication problems. Once this had been addressed via landline calls, I was provided with a revised delivery date and helpful support.
February 8, 2023
Reply from ESSLAB
Dear Phil, thank you for your feedback it is very much appreciated. I'm sorry you did not receive a delivery update for your order on this occasions. We take customer feedback very seriously and have put in place additional measures to ensure delivery delays are communicated more effectively in future. We look forward to working with you in future where you should see improvements in our communication.
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High confidence in the products…
High confidence in the products supplied and excellent customer service.
January 19, 2023
Reply from ESSLAB
Thank you for your positive feedback, our amazing team at ESSLAB look forward to supporting your laboratory requirements in future.
Good Support
We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karolina Perk.
Our customers are also very happy to find out the products details from Esslab Website.
Good Luck!!
February 7, 2023
Unprompted review
Reply from ESSLAB
Thank you for your kind words, we look forward to supporting your customer requirements in future.
Excellent Support..
Every experience has been well communicated in a timely manner.
Excellent support from ESSLAB as always.
February 7, 2023
Unprompted review
Reply from ESSLAB
Thank you for the positive review, we look forward to working with you in future.
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