Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers. Recently, they received an enquiry for consumables outside of their range, and rather tha... See more
Company replied
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We had a non standard problem, important and urgent which required research by Esslab to give us the solution. After discussions, Chris @ Esslab gave me a list of products using in stock components... See more
Company replied
We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karo... See more
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I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab. #KAROLINA, Owen, Theresa... See more
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Company details
Written by the company
With over four decades of industry experience, ESSLAB has built a reputation as a trusted supplier of Certified Reference Materials, Instrumentation and Consumables. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers. We have established long-standing relationships with industry-leading suppliers who share our commitment to quality and innovation. By working closely with Inorganic Ventures, Hamilton, Macherey-Nagel, OHAUS, and other renowned manufacturers, we can bring you the latest advancements in laboratory technology and ensure that you have access to the most reliable products on the market. Customer satisfaction is at the core of everything we do. We strive to exceed your expectations by providing technical expertise, exceptional customer service, and prompt support at every stage of your journey with us. Our knowledgeable customer service team is always ready to assist you with product enquiries, technical questions, and order processing, ensuring a seamless experience when you choose ESSLAB as your laboratory supplier.
Contact info
356-358 Prince Avenue, SS0 0NF, Westcliff-on-Sea, United Kingdom
- 01702 555577
- sales@esslab.com
- esslab.com
4.8
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Prompt Service with best Price
Prompt Service with best Price.
Complete Range of Standards available with TCT Packages for longer shelf life.
February 7, 2023
Unprompted review
Reply from ESSLAB
Thank you for the positive review, we're glad you find the TCT packing helps provide a longer shelf life for Inorganinc Ventures CRM's.
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On point customer service
I have always had a positive experience dealing with Esslab over the years, especially with GB our sales contact . Last week was testament to their level of service, having had unforseen issues within the lab, Esslab not only sent out replacements but had them to me on next day, from a very late contact with them the day before. Absolute legends.
Thankyou
January 13, 2023
Unprompted review
Reply from ESSLAB
Thank you for the kind words, we agree GB is a legend and we look forward to supporting your requirements in future.
Reply from ESSLAB
Thank you for the positive feedback, the whole ESSLAB team look forward to supporting your requirements in future.
Reply from ESSLAB
Thank you for the feedback, we look forward to continuing our working relationship with your company.
Great communication
Great communication, easy to navigate on the website, great technical help.
December 7, 2022
Reply from ESSLAB
Thank you for the positive feedback, we're glad you found our website easy to use and the level of technical help useful. Thanks again for taking the time to review our company.
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The help and advice we got when we enquired and ordered a custom stock solution
The help and advice we got when enquiring about a mixed IC stock. Also, the speed at which the queries were answered.
October 10, 2022
Reply from ESSLAB
Thank you for the positive review, we're delighted you found the help and advice provided met with your expectation. We look forward to supporting your IC consumable requirements in future.
Recent stock standards
I have nothing but praise for the team that help me with my orders, particularly Gary Barazi who I deal with most of the time, although if Gary isn't available the process is picked up by other members of the ESSLAB team. When I ask for quotes for existing products or new custom mix products I get a quick response. The delivery dates are always realistic and orders usually arrive by the estimated dates. I tell the team when I place an order so that they can look out for it and if it doesn't arrive within a few days i am informed so that I can chase it up through our purchasing system as things do sometime get lost.
September 2, 2022
Reply from ESSLAB
Thank you for the positive feedback Graham, we're very proud of Gary and the entire ESSLAB team and look forward to supporting your laboratory needs in future.
Great service
Always a pleasure to work with Esslab. Great service and wonderful people to work with. Judy is always there to help us.
September 26, 2022
Reply from ESSLAB
Thank you for the positive service feedback, its great to know that you were happy with the service Judy provided.
Excellent product
Excellent product. Reasonably priced. Fast delivery. Brilliant customer service
September 1, 2022
Reply from ESSLAB
Good afternoon David, thank you for the positive feedback which will be shared with the team here at ESSLAB.
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excellent support
August 15, 2022
Reply from ESSLAB
Thank you for the positive feedback, I'm delighted you found the support excellent and thank you for sharing your experience.
Efficient, effective, easy & smooth sailing
Dealing with ESSLAB and their representatives is always easy & smooth sailing. In particular Gary Barazi, he has sourced all our reference and QC standards and always delivers exactly what we want in an efficient and effective manner. I would highly recommend him and ESSLAB!
August 2, 2022
Reply from ESSLAB
Good morning Stephannie, thank you for your feedback, it's great to hear that ESSLAB and Gary B have met your expectations for both reference and QC CRMs. We look forward to supporting your needs in future and thank you again for taking the time to provide feedback.
Amazing customer service
Amazing customer service. Polite, friendly and extremely helpful.
July 22, 2022
Reply from ESSLAB
Good morning Luiz, thank you for the positive feedback it's always great to hear that we have met customer expectations and look forward to supporting your needs for Hamilton syringes in future.
Go to company for standards
Esslabs are our go to company for standards as their service is always great and we get quick responses to any of our queries and their advice is always spot on.
July 15, 2022
Unprompted review
Reply from ESSLAB
Hi Jeanette, thank you for your positive feedback, we appreciate your business and look forward to supporting your lab requirements in future.
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Reply from ESSLAB
Good morning and thank you for your positive feedback, I have passed this on to the team and we look forward to supporting your laboratory needs in future.
Reply from ESSLAB
Thank you for your feedback, I'm sorry that on this occasion the delivery of your items was not in line with your expectations. I've investigated this delay and see that while most of the items are held in UK stock for immediate dispatch, custom CRM's are made to your specification by our US manufacturer and take 3 weeks from point of order. We appreciate your feedback and will look to provide more detailed information on stock and non-stock items in future so that you can choose the option of part delivery if the items are urgently required.
Excellent feedback.
July 4, 2022
Reply from ESSLAB
Thank you for the positive feedback, it is very much appreciated.
Reply from ESSLAB
Thank you for your feedback, we shall pass this on to the team and look forward to supporting your ISO17034 reference materials demand in future.
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Esslab is always very approachable when…
Esslab is always very approachable when looking for a specific standard. They reply quickly and are very helpful. Orders are always received as expected from the date they give us.
May 2, 2022
Reply from ESSLAB
Thank you for the kind feedback, we look forward to working with you in support of your requirements for laboratory consumables in future.
Friendly and helpful reps that go the…
Friendly and helpful reps that go the extra mile for their customers (thanks Gary!). Nothing is too much trouble, and the service and communication is exemplary. 5*'s.
April 29, 2022
Reply from ESSLAB
Thank you for your ongoing support, it means an awful lot that our customers are willing to share their feedback.
Always happy to Help
Always happy to Help, no matter how weird and wonderful the request. No better customer service than from Gary B.
April 19, 2022
Reply from ESSLAB
Thank you for the positive feedback, I have shared your comments with Gary and look forward to working with you in future.
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