Delivery was quick which was appreciated, thank you! Having ordered 2 separate items I had hoped though that there would have least been 2 pouches as the gifts are being given by 2 different people.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speedy delivery, responsive customer service. Lost one star, as I’d ordered gift wrapping, expecting the charm to be boxed etc, it wasn’t. In fact the charm was bagged but loose, the little charm box... See more
Very impressed indeed. They notify you every step of your order to delivery. Well packed and what impressed me was they send you a return label and a return box envelope jewellery nice to its a... See more
Company replied
Easy to order and was surprised by the freebie included. Some lovely, unexpected bags for the beautiful gift boxes I purchased as extras. Lovely gift cards complete with the messages I wrote too.... See more
Company replied
Company details
Written by the company
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Every piece is hand-finished by skilled craftspeople, combining traditional craftsmanship with modern technology. We apply strict quality processes throughout and source only high‑quality raw materials, with a strong focus on responsible sourcing, business ethics, cost efficiency and reliable delivery. Today, all Pandora jewellery is crafted using 100% recycled silver and gold sourced from certified, responsible refiners.
Contact info
United Kingdom
- uk.pandora.net
4.1
Great
176K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pandora Christmas charm.
Its always easy to buy from Pandora on line. The delivery is always quick. The only complaint I have is that its not easy to buy packaging on line. Every time ive bought online i then have to go to merryhill to get a gift box to put the charm in.
October 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent products at great prices.
September 3, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Aiysha (White Rose store) was amazing
Aiysha was amazing! Creative, knowledgeable, talented…the shop staff were super friendly
October 30, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Gold necklace with dog tag
We ordered on line and it was a present for our granddaughter in Northern Ireland. It took a day longer to deliver than stated but we were happy with that. The necklace was loved and the inscription perfect.
October 27, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Paid for next day delivery now 3 days…
Paid for next day delivery now 3 days late and 0 update tried to contact you’s and heard nothing at all needed it for Friday and now saying it’s arriving Monday afternoon absalute joke
October 29, 2026
Reply from PANDORA UK
Dear Bailey,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Followed all the way easy to order…
Followed all the way easy to order delivered with no stress came when it said it would complete with gift box and everything
October 30, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Gave the wrong colour jewellery box i…
Gave the wrong colour jewellery box i asked for cream colour and got sent a blue one
October 29, 2026
Reply from PANDORA UK
Dear David,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that there is an issue with your received jewellery box.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
I just made a purchase in my local…
I just made a purchase in my local Pandora store in Enfield.A lovely lady named OCEAN helped me.She is so kind & patient and very helpful.She is a credit to Pandora.
October 31, 2026
Unprompted review
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Everything was good apart from the fact…
Everything was good apart from the fact I ordered 2 charms which were the same and was sent one box and one huge bag, as they were presents for my twin granddaughters I had to find alternative gift boxes
October 29, 2026
Delivered perfect
October 28, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Excellent customer service.
October 30, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I visited your Ipswich store this…
I visited your Ipswich store this morning and received excellent service from the friendly and helpful staff members. Well done, I will be happy to shop here again.
October 31, 2026
Unprompted review
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Ordering was simple and quick
Ordering was simple and quick, the delivery is super fast and I am very pleased with my purchase. Good value for money.
October 29, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Standard delivery was more like next…
Standard delivery was more like next day
Love my charms
October 28, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Love it!!!!
October 29, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.