Overall purchasing with pandora excellent..always is..this time however unlike Royal mail who hand you or post through your door this courier left behind my outside good bin.. considering the value of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service at The Bentall Centre, Kingston. Zahra was absolutely amazing. Zahra was very knowledgeable and helped me pick some stacking rings for myself. She was also brilliant with ou... See more
Company replied
Visited the Wolverhampton branch and spoke to Shannon who was brilliant! Did not rush me or pressure me into anything and obviously knew what she was talking about as she answered all of my questions.... See more
Company replied
Svetlana made my purchase very easy.Originally went to purchase 1 item for a friend but was informed there was a deal if brought with another matching item that i wasn’t aware of.Made me feel welcomed... See more
Company replied
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
173K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for next day delivery and still no…
Paid for next day delivery and still no item 3 days later. Shocking
July 13, 2026
Reply from PANDORA UK
Dear Mr Sugden,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Disappointed
Disappointed! Paid for next day delivery and after keeping me home all day with different delivery times, you then say cannot deliver on the day. You've ruined the birthday surprise. Thank you very much!
July 13, 2026
Reply from PANDORA UK
Dear Shopper,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
The items were smaller than they looked…
The items were smaller than they looked on the website
July 12, 2026
Unreliable shipping and no idea when I may receive order
Paid for next day delivery and didn’t receive the personalised item that was a wedding day gift for my partner. No idea when I will receive the item and fear I will not have it for the wedding day as only being told I have to wait days for you to hope the courier updates their record that have been stuck for two days.
July 13, 2026
Reply from PANDORA UK
Dear Chris,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected, and that the service you received from our online team did not meet your expectations.
Rest assured that your feedback is valuable, and has been documented internally.
You are more than welcome to get back in touch with the team directly in case this situation needs to be further checked on 0808 234 5431, you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Paid for next day delivery and still…
Paid for next day delivery and still waiting for the product 3 days later won't give me a refund absolutely horrendous service I would give 0 stars if I could
July 12, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Ordering on line was easy
Ordering on line was easy, I got an email straight away confirming my order and when it would be delivered, it was dispatched the same day, it arrived a day early although I had an email to say it would be arriving today, delivery was on time and delivered with care, the item was well packaged and arrived in perfect condition.
July 12, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Not happy at all order in plenty of…
Not happy at all order in plenty of time for next day delivery and paid for that also yet no hadn’t come and now got to wait another day
Very angry and disappointed
July 13, 2026
What a lovely team in your Sheffield…
What a lovely team in your Sheffield Moor branch, always so friendly and helpful, I have a visit most weeks and find it the most cheery of shops.
July 12, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Bought on line as a birthday present
Bought on line as a birthday present, website easy to use, quick and efficient delivery - the necklace has not failed to disappoint - really pretty.
July 12, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I still have not received my gift and I…
I still have not received my gift and I paid extra for it to be delivered the next day. This is a birthday present for a very dear friend tomorrow so I’m extremely annoyed that it hasn’t arrived when I ordered it on Sunday.
July 13, 2026
Reply from PANDORA UK
Dear Vicki,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Ordered a gift (and paid for next day…
Ordered a gift (and paid for next day delivery) after 1pm on a Sunday and therefore expected delivery on Tuesday but carrier has yet to collect from the warehouse, which means the recipient will not be receiving her birthday gift on time. The Pandora online customer service has blamed the carrier (Amazon delivery service) and apparently there is nothing to be done but wait patiently for it to arrive. The customer service adviser did arrange refund of the £5.99 delivery charge. I did suggest that the order be cancelled with the courier and rearranged with RM next day signed for service but apparently this is impossible. (??). We only ordered this online because a health issue made it too difficult to go to store. Have had to rely on another family member dashing out to a store to ensure the gift can be presented tomorrow. Now that I am aware that Pandora are not too keen to pull out all the stops to rectify, I will not be ordering from them online again. Additionally, I will now have e inconvenience of returning the item once it is delivered :(
July 13, 2026
Reply from PANDORA UK
Dear Mrs Daniels,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected, and that the service you received form our online team did not meet your expectations.
Of course, we can confirm that online orders, which do not include personalised items and are still within the return timeframe, can be returned for a full refund with our free-of-charge return process.
For instructions on how to return please click here: https://help.pandora.net/uk/s/article/How-can-I-make-a-return
Rest assured, though, that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Found the website a little tricky but…
Found the website a little tricky but finally sorted it. Got 10% off for singing up so that was great and postage was quick although if the item was in my local store I could have click and collected
July 13, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Late delivery
Really disappointed to have paid for next day delivery only to receive an email saying it has been delayed and now won’t arrive in time.
I understand that these things happen but it was for a very special birthday present 😢
July 13, 2026
Reply from PANDORA UK
Dear Nicola,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
It was a terrible experience whereby…
It was a terrible experience whereby Amazon delivery services had totally spoiled my whole day. Who delivers after 6 pm and that too at the front porch of the building.
July 12, 2026
Reply from PANDORA UK
Dear Affan,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that the delivery of your order did not meet your expectations.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We value our customer's opinions and would like to thank you for bringing this to our attention.
Best, Pandora
Pandora use Royal Mail
Pandora use Royal Mail . My parcel arrived on time intact great service
January 25, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Always amazing customer service
Always amazing customer service, my charm was put on my bracelet whilst i was there, also got a new pandora cleaner as i had accumulated points.
July 13, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Really depends on the store
In some stores you get really helpful staff. They find the right product without being pushy, which is all you need really.
And then in others, like the one I visited when I was away in Leamington, tried to convince me that the charm bracelets get looser the more charms you have on them.
I think I'll visit other stores in future, and avoid the daft advice.
July 14, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.