It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.
Company replied
It was very easy to purchase my ticket but I was disappointed that I could only put my ticket on my phone if I had an iPhone. We Android users are left out.
Company replied
Company details
- #10 of 23 best companies in Event Ticket Seller
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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My tickets were not at will call. I had to go and prove to the box office that I purchased the tickets. Luckily, I had my phone.
My tickets were not at will call.
October 7, 2025
I was hesitant to get my tickets…
I was hesitant to get my tickets electronically, but found it to very easy and efficient.
October 8, 2025
Thanks for the tickets
October 8, 2025
never got email for the the tickets has…
never got email for the the tickets has to call.
October 7, 2025
Reply from Etix
Hi Jan,
Thank you for reaching out. Our system shows your tickets were sent on 10/3/25, just after your online order was placed. The email came from confirmation@etix.com. Please be sure to check your spam and trash folders, in case the email was accidentally filtered.
In the future, we also offer an Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) that allows you to request a resend of your confirmation email, which contains your tickets.
Regards,
Etix
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It was easy to buy tickets
October 8, 2025
Great guide tour.
October 8, 2025
Reply from Etix
Thank you for your feedback!
Went smoothly with NO Stress.. nice change
It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the intense demand is controlling but I wish there was a more orderly, less stressful process.
October 7, 2025
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We got the wrong seats and paid way too…
We got the wrong seats and paid way too much for your services!
October 8, 2025
Reply from Etix
Hi Gordon,
We see a valid order in our system for an upcoming event. If you feel you received the wrong seats, please reach out to feedback@etix.com and a member of our team will assist.
Regards,
Etix
Beautiful scenery
Beautiful scenery. And an knowledgeable and entertaining train car host, Mrs Pam.
October 6, 2025
Great customer service!
October 6, 2025
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Easy to manage
October 7, 2025
Sales of Keeneland tickets was…horrible
Sales of Keeneland tickets was ridiculous. Keeneland blamed it on etix. Tickets went on sale at 9 on Tuesday morning, and errors all over the place. Then is was postponed til 10. Still errors. System overloaded. Then afternoon. Soon after that, tix went on sale Wednesday at 9. I got in about 9;15 after entering the queque at 7;20. All restaurants were already sold out for every day of the meet. Altho some got in on Tue morning. Very bad scene.
October 8, 2025
Reply from Etix
Hi Jane,
We appreciate your candid feedback and apologize for your frustration. You are correct that high demand and limited inventory did result in seats selling very quickly once sales began. We’ll share your feedback with the venue so they’re aware of your concerns.
Regards,
Etix
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The process was very easy and I…
The process was very easy and I received my tickets immediately.
October 7, 2025
The experience was simple
The experience was simple, straightforward and hassle free.
October 7, 2025
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