It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.
Company replied
It was very easy to purchase my ticket but I was disappointed that I could only put my ticket on my phone if I had an iPhone. We Android users are left out.
Company replied
Company details
- #10 of 23 best companies in Event Ticket Seller
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A 25% off was offered on FB link but…
A 25% off was offered on FB link but when I tried to claim it, I was told it wasn't available anymore. It was still between limit date.
October 8, 2025
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This was an excellent presentation of…
This was an excellent presentation of Neil Simon's Barefoot in the Park. The cast was perfect. It goes to show a good show is available locally!
October 12, 2025
I feel tricked into purchasing insurance
I feel tricked into purchasing insurance that was very expensive compared to the ticket cost. The cost was not clear to me when I ordered my tickets.
October 7, 2025
Reply from Etix
Hi Theresa,
Thank you for reaching out. Ticket protection through Allianz Global Assistance is an optional add-on offered during checkout for those who want extra coverage. We certainly do not want anyone to feel as if they were tricked into purchasing this optional add-on. As long as the event has not already occurred, if you’re not satisfied, you have 15 days to cancel your plan and receive a full refund of the plan price. Please find the details in the confirmation email you received from Allianz, or contact them directly at https://www.eventticketprotection.com/ or 800-284-8300.
Regards,
Etix
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Waiting for Tickets
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right away, I should get the tickets right away.
October 7, 2025
Reply from Etix
Hi Ed,
Thank you for reaching out about your ticket delivery. Some venues choose to delay releasing tickets until closer to the event date so they can review orders and help prevent bots or resellers from affecting genuine fans. We understand it can be a little frustrating to wait, but please know your tickets are secure and will be delivered as soon as they’re released by the venue.
Regards,
Etix
It was easy to use
October 7, 2025
better than Ticketmaster
better than Ticketmaster, f*k monopolies. Also though, your processing fees are still ridiculous.
October 8, 2025
Reply from Etix
Hi Donna,
We see either the venue or the artist canceled for this show. We're sorry to see that, but unfortunately it sometimes happens. A full refund of your purchase was sent to your original method of payment on 10/10/25.
Regards,
Etix
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presale not working
was told that tickets would be available for purchase at 10AM but it took probably 30 minutes or more for the page to start working
October 6, 2025
Reply from Etix
Hi Mackenzie,
Thank you for your feedback. We will pass it along to our team for review.
Regards,
Etix
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So easy to use!
October 7, 2025
Ease of booking
October 7, 2025
Ease of purchasing tickets
October 7, 2025
Called in for tickets & was…
Called in for tickets & was accommodated by a very friendly & helpful woman who guided me through the process of ordering tickets, seating available & prices
October 6, 2025
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Very helpful since the presale wouldn’t…
Very helpful since the presale wouldn’t let me see the accessibile seats I needed.
October 8, 2025
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