ETOREN Reviews 2,229

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting that products arrive earlier than expected and are well-packaged. Many people are satisfied with the product quality, highlighting that items are new, as advertised, and fully functional. The selection of products and competitive pricing are also frequently mentioned as positive aspects, with consumers appreciating the ability to purchase items not readily available elsewhere. However, some customers also noted issues with order tracking, mentioning a lack of updates or delayed information, which caused concern. A few people reported receiving products with opened packaging or that appeared to be second-hand, raising doubts about authenticity and quality control. There were also occasional complaints about slow delivery times or the inclusion of incompatible chargers for their region.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and punctual... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction with their orders,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the great prices, with some noting that they were... See more

Quality

Clients share positive opinions on quality. Many customers report that products, especially phones, arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Huawei Pura X arrived within 18 days after order in Germany by DHL - no problems with customs. DroiTong container for English apps is already installed. EasyAbroad can be installed via the Huawei... See more

Rated 5 out of 5 stars

Perfect service. Delivery was shorter in time than initially indicated. Only Problem was: DHL. The package landed in Paris, then went to Brussels, back and forward twice, then was stopped. Finally it... See more

Rated 5 out of 5 stars

Ordered my new Oppo Find X8 Pro on Etoren website. Took about 2,5 weeks until delivery. Don't worry if you get no shipping updates, because it will just be delivered without shipping updates. A day... See more

Rated 5 out of 5 stars

Never heard about the site before, so I took a leap of faith and made a very expensive order of Huawei Mate XT Ultimate. The expected delivery date was ~a month and a half into the future, and for the... See more


Company details

  1. Cell Phone Store
  2. Camera Store
  3. Cell Phone Accessory Store
  4. Electronics Store
  5. Home Audio Store

Information provided by various external sources

Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service


Contact info

  • 73, Ubi road 1 , Oxley Bizhub 1, 408733, Singapore, Singapore

  • etoren.com

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest and Professional company

Professional company I ordered a Oppo x8 Ultra chinese international version, all worked out nice from beginning when I switch on the mobile and changed to English, I installed Google keyboard and set google password menager as default and I felt like to have the full international version not available on market! 1 TB , price slightly hight in comparison to other online shop as this was the satellite version and the normal version not available with them. Delivery was perfect on 22 May, between the expected lenth of delivery date(19 to 29 May) by DHL very safe, tax included as EURO zone. Only little suspence I got as the tracking of shipping status came only almost the last day so you may feel uncomfortable after waiting many days but the customer care was always ready to assure me that all was fine, the reply was fast same day. Etoren is a very honest and professional website. Their installation of google service(this why the mobile is unsealed) is perfect and you didn't even notice it . The mobile is not rooted like it happens some year ago when I brought one Xiamoi 11 ultra from less professional web site that I didn't mention the name here...with few starting bugs like a temporary google account created by them etc.
Also with chinese version I am getting regular software update almost every week! Overall I am satisfied.

May 23, 2025
Rated 2 out of 5 stars
ETOREN logo

Reply from ETOREN

Dear customer,
Based on your feedback, the delivery date of your order is extremely slower than what you have expected.
We checked on your order, the estimated delivery dates given to you - before, during and after checkout is May 12 - May 23 and it seems you may not have noted it. According to DHL tracking, your order was finally delivered on 23rd May. We have delivered the order to you successfully within the dates estimated. It is always in our best interest to improve delivery time to customers and all customers are always excited to receive their orders asap. While it still has not met your expectations despite the successful delivery, we hope you can reconsider your rating of our service based on the successful completion of order within communicated time.

Rated 5 out of 5 stars

Great store

Communication with store was great. All questions has been answered. Product was as in description and the delivery was accurate. No delays at all. Store is highly recommended!

May 9, 2025
Rated 3 out of 5 stars

The customer support was quick and…

The customer support was quick and great, but the system itself could use some improvement. The first order automatically refunded after one week due to ordered product being out of stock. After the second order, it took about two weeks before shipping information appeared and became trackable. All in all, the product arrived at the very limit of the given time frame and in great condition.

April 23, 2025
Rated 5 out of 5 stars

Installation of google on Chinese set…

Installation of google on Chinese set to international buyers. Google works well on my new Honor Magicpad 2... Product reached me fast. Good choice for choosing Ninjavan.. able to have options on receiving the my parcel at my convenience after work.

April 10, 2025
Rated 5 out of 5 stars

103%

I`m living in Denmark. I bought a Fujinon 200mm for my Fujifilm X-2HS. It was a real fine process the whole way from Etoren to my adress in Denmark. I will buy more from the shop.

March 19, 2025
Rated 1 out of 5 stars

THE CUSTOMER SERVICE HAD EVERY REASON…

THE CUSTOMER SERVICE HAD EVERY REASON FOR MY RETURN NOT TO ACCEPT WHICH WAS WITHIN SEVEN DAYS OF RECEIVING.WRONG ADVERTISEMENT ON GLOBAL EDITION AS IT DOES NOT WORK IN USA NETWORKS

March 14, 2025
ETOREN logo

Reply from ETOREN

Hello Jay Patel,
Our team checked your communication to us on email. Unfortunately, we are unable to accept your request for change of mind return as parcel has already been opened, according to our policy. Regards to your comments that this Global version does not work in the USA networks (according your Telco vendor). This is definitely a wrong understanding by your vendor, please put the SIM card in and check it. We have shipped many units to USA and are confident there are no issues working with Telco in USA.
Hope this information helps and thank you for your understanding.

Rated 4 out of 5 stars

Website tracking is a bit useless

My experience ordering a global Oppo X8 from the UK

24/02 - ordered global oppo X8
25/02 - status went from processing to trasferring
27/02 - emailed etoren to ask what was going on? they told me within an hour the order was shipped and to just wait even though the website tracker was on transferring
02/03 - still transferring on website tracker but i though let me check delivery apps (dpd and dhl) as thats what they say they use, and it was there on the dpd app as shipment info received on 28/2
05/03 - dpd tracking updated to show they had recieved the shipmenet (etoren website still stuck at transferring and unfulfilled)
07/03 delivered and well.

So takeaways are
- the website is legit and you do get what you order.
- estimated shipping date was 16th-26th march and they delievered ahead of that on the 7th march.
-ordered on 24th feb and delivered 7th march so 11 days door to door, not fantastic but not terrible
-there really was no tax or customs to pay
- it is actually the global version

February 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look