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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Perfect service. Delivery was shorter in time than initially indicated. Only Problem was: DHL. The package landed in Paris, then went to Brussels, back and forward twice, then was stopped. Finally it... See more
Ordered my new Oppo Find X8 Pro on Etoren website. Took about 2,5 weeks until delivery. Don't worry if you get no shipping updates, because it will just be delivered without shipping updates. A day... See more
Never heard about the site before, so I took a leap of faith and made a very expensive order of Huawei Mate XT Ultimate. The expected delivery date was ~a month and a half into the future, and for the... See more
Company details
Information provided by various external sources
Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
Contact info
73, Ubi road 1 , Oxley Bizhub 1, 408733, Singapore, Singapore
- etoren.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
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NICE CUSTOMER SERVICE !
NICE CUSTOMER SERVICE !
AND THAT IS MOST IMPORTANT IN NOWDAYS FAST WORLD OF AI AND DEHUMANIZED EMOTIONLESS HUMANS!
LIVING PEOPLE WORK THERE WITH EMOTIONS.. WHO WORK THEIR JOB PROFFESIONALY NICELY AND KIND .
ETOREN, SO JUST KEEP ON GOOD JOB ! ;)
February 14, 2025
Unprompted review
Very happy with ETOREN
Very happy with ETOREN. I placed my order over the weekend, it shipped on Tuesday (Florida time) and arrived from Singapore on Thursday. That's 1 day processing, 2 days shipping, and 1 day for time zones. Very impressed! As for the product itself, the SHARP AQUOS R9 pro, I had very high expectations which it has entirely exceeded, and the price was great. Also it was neatly packaged and came with some goodies including a charger brick, cable, usb c adapter, screen protector applied, and a case. Thank you! I have already recommended etoren to friends and will continue to.
February 27, 2025
Excellent Service and Fast Response
I recently purchased a phone from eStore, and I’m very satisfied with the experience. The service was excellent, quick responses to my questions, smooth transaction, and fast shipping. The phone arrived in perfect condition, exactly as described. Highly recommend this store for anyone looking for a hassle-free shopping experience
February 26, 2025
What I wanted quick smart
Product was what I wanted, at a good price and was delivered fast and without hassles.
A problem I had was due to a new bank "security" process ("3D secure authentication") which refused my credit card. Banks and companies need to be more transparent in their communications with customers and explain issues rather than simply blocking sales. I paid by PayPal which incurred added cost.
February 20, 2025
Got the exact phone I ordered
Got the exact phone I ordered, and it arrived earlier than was scheduled. I would order from them again.
February 3, 2025
Fantastic service from Etoren
Fantastic service from Etoren, ordered the Sharp Aquos R9 pro on the 11th jan and it arrived in the uk by the 21st. Customer service was also top notch with them responding to every question I had within 24 hours. Would 100% order again from them.
January 28, 2025
Amazing experience ✨😀
Amazing experience ✨😀 The package 📦 came before the last day and I am super happy to buy from them again 😁 The product, a smartphone totally working without any issues ☺️
Thank you 👍🏻
January 15, 2025
Unprompted review
Great Company...
Excellent service and can be trusted to deliver exactly what you ordered.
January 14, 2025
Would buy from them again
All was generally fine. I feel communication and updates on delivery status could have been better.
January 3, 2025
It was very fast a good
It was very fast a good. I want to buy smartphone that doesn't sales in my country. And found this shop. Price was great, i buy it. But then start read reviews on google and other platforms. I was scared, somebody write that don't get phone, somebody that get powerbank but want phone, brrrr...I don't know maybe it fake reviews. I don't have any problems, everything is great. And even i get the charger for free.
January 6, 2025
Fast and Reliable
I ordered 2 different iPhone 16 Pro max from them. Received both fast. Very reliable.
December 25, 2024
Smooth and convient from the beginning to the delivery
From the beginning to the delivery, receiving my smartphone, it was all really smooth, polite and handy.
No problem to write in German. I forgot to order in German language, but asking for the favour to prepare for German language was instantly answered and no problem (I admit I still didn't start it yet, no time, but I'm sureit's in German language)
December 27, 2024
Very good experience
Very good experience, the item reached me in due time in perfect condition. The tags were in place. But it was missing the hand strap and the connection cable that were supposed to be included in the box with it.
December 18, 2024
GREAT EXPERIENCE ORDERING ITEMS
GREAT EXPERIENCE ORDERING ITEMS. PAYMENTS MADE VERY EASY. VERY SWIFT DELIVERY. GOOD PACKAGING
December 18, 2024
Delivered within stated delivery time…
Delivered within stated delivery time frame. A trusted supplier customer service response 100%
Date of experience: December 02, 2024
December 11, 2024
Fast and efficient service
December 11, 2024
Box is opened and phone is full of finger prints
The shipping too long for product delivery within Singapore, for delivery charge of $16. If it is $3 I can accept.
The phone came opened box and full of finger prints. Looks to be a used set.
EDIT 18 Aug 2025:
After reading the reply from etoren today (18 Aug 2025), I need to clarify.... The order was placed on 26 Nov but I only received it on Dec 5. That's the reason for the disappointed delivery service.
No doubt it's not the fault of etoren, problem lies more on the courier company.
Finally, etoren's reply didn't address the issue of open box with lots of finger prints.
December 5, 2024
Reply from ETOREN
Hello, your order is placed on 26th Nov and shipped on 28th Nov. We are disappointed that this despatch time failed to meet your expectations. The delivery is completed by established courier NinjaVan. Delivery charge is displayed before checkout to be transparent and accepted by you when you complete purchase. We hope that you can consider to give fair review for business that provides you service as per promised.
A good job well done
The item arrived quickly and in good conditions. The prices on the store are better than other stores.
November 27, 2024
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