eullair Reviews 109

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, noting the softness, natural movement, and realistic appearance of the hair. Many people appreciate the vibrant and true-to-picture colors, as well as the adjustable and beginner-friendly nature of the wigs, which feature easy-to-melt lace for a seamless blend. However, some customers also noted receiving products that did not match their orders, specifically regarding color and density, or even receiving a completely different wig than what was expected. A few other people also felt that the color of the product they received was darker than it appeared online.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the beautiful, vibrant colors and... See more

Quality

Consumers find quality to be positive, consistently praising the softness, fullness, and natural movement of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First company to reach out to me before during and after, answering all my concerns and questions with sizing, and adjustments. True to length (I measured!) 😝😝 Full ends, hardly any shedding. Girl….... See more

Company replied

Rated 5 out of 5 stars

I really recommend this company ! They are very professional , wigs are very high quality and the delivery time is on time !!! Their wigs are adjustable for every head size, big parting space which is... See more

Company replied

Rated 5 out of 5 stars

I ordered 13x4 dark blue straight bob wig recently and the hair is absolutely stunning and the quality definitely looks good. The color is bold, vibrant, and perfect for making a statement. The hair f... See more

Company replied


Company details

  1. Wig Shop
  2. Hair Extensions Supplier

Written by the company

eullair.com is an online store. We are committed to providing our customers with A unique, superior and thoughtful online shopping experience. We have high quality manufacturers and suppliers; At the same time, we are constantly optimizing our purchasing and production processes to ensure that our products are of high quality. Please feel free to buy our products on the website. Our website attaches great importance to customer service, and customers' opinions are important information to promote us to develop, improve and enhance ourselves. If you encounter any difficulties during your consumption, please check out other terms of our website or feel free to contact our staff. Contact information can be found in Contact us. Thank you again for visiting our website and wish you a happy shopping trip!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the hair

Love the hair

June 21, 2025
Unprompted review
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Reply from eullair

Thank you very much for liking our products, we will provide you with good products and quality! .

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Rated 1 out of 5 stars

I received something totally different…

I received something totally different then what I ordered for $240 supposed to have been 24 inches but received a short 18 in shaggy wig!!! DO NOT PURCHASE! You won’t receive what you order and they don’t want to refund me! I spoke to my bank institution and all charges reversed! A 1 star rating for me!!!! 😡

May 27, 2025
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Reply from eullair

Dear, we are committed to providing customers with good products. The length of the wig is checked before shipment and is correct. We have contacted you for communication and service. Thank you for your feedback. We will provide you with better services and products!

Rated 5 out of 5 stars

I have been ordering from this company…

I have been ordering from this company for the past 6 months and i am obsessed! Each wig i have received has been amazing quality and are still like new to this day! Any time i have a question they always answer back in a timely manner. They forever have a customer out of me!

May 11, 2025
Unprompted review
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Reply from eullair

Thank you very much for enjoying our products and services. We are committed to serving every customer well and giving you a good experience.

Rated 3 out of 5 stars

Color was not like picture

Color was not like picture

April 26, 2025
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Reply from eullair

Dear, we are committed to providing customers with good products, and different colors under different lights will show different effects. Thank you for your feedback. We will provide you with better service and products!

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Rated 5 out of 5 stars

Go get you one !

Hair is soft, doesn’t shed and very much good quality. Even the 180 density still feels full and natural. It doesn’t have a smell and the customer service is fantastic

April 19, 2025
Unprompted review
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Reply from eullair

Thank you very much for enjoying our products and services. We are committed to serving every customer well and giving you a good experience.

Rated 4 out of 5 stars

Hi 😊 My mom wants to buy a wig from…

Hi 😊 My mom wants to buy a wig from your website but we live in italy. I'm an old customer and a few years ago I remember that you guys used to ship in italy too, but now at the checkout Italy is not listed in the countries you guys ship at. I noticed that using paypal to pay tho it was possible to ship to italy, is that right?

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

I order ombré ginger copper with brown…

I order ombré ginger copper with brown wig!!!’ And when the wig arrives it’s on orange and very little burgundy. Contact the company several times to return it!!! They first offer was half.. and I wanted a full refund due to not what I ordered.and then I ask for address to send back then they offer to refund me 10 dollars when I was go settle they never responded well stop responding never ever will I order from here again

March 19, 2025
Rated 1 out of 5 stars

Disappointing Experience – Poor Quality & Lack of Customer Service

I recently purchased hair from this company, spending nearly $400 with high expectations based on their advertised quality. Unfortunately, the product did not meet the standards that were promised. The hair quality was far below what was described, which was incredibly disappointing.

What made the experience even worse was the complete lack of customer service. I reached out twice for assistance, hoping to resolve the issue, but received no response. It’s completely unacceptable for a company to ignore their customers, especially when such a significant amount of money is involved.

I would not recommend this company to anyone. It’s been a frustrating and unprofessional experience all around.

February 22, 2025
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Rated 1 out of 5 stars

I never got my order .

I never got my order .. can I get customer service?

March 18, 2025
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Reply from eullair

hello sorry reply to late ,our customer service have replied you , your order #46154 ,package delivered on march 24 TH ,

Rated 5 out of 5 stars

I needed to cancel my order and reached…

I needed to cancel my order and reached out to the company by email. Someone called me to get a better understanding of why I wanted to cancel and then started the process of giving me a refund. Great customer service. I will be ordering again soon.

March 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Disappointed

The hair was very thin, smell bad I don’t know how to get the smell out without ruining the style & whatever chemicals were used to process the hair made me itch. I cannot afford to send it back because it’s so expensive so, I have to accept a refund of partial payment of my hard earned money 😔

February 17, 2025
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Rated 5 out of 5 stars

10/10 run and get you about 10

10/10 run and get you about 10. chile this is my 3rd time and when i say they do not play when it comes to supporting there customers
i love it!!! will definitely be ordering for a while.

February 12, 2025
Unprompted review

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