PharmXtra Reviews 3,778

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient ordering process. Many people appreciate the thorough medical questionnaire before ordering, finding it reassuring. The products are frequently described as genuine and of great quality, with consumers reporting positive results. The company is often seen as reliable and trustworthy, providing a much-needed service with seamless transactions. However, some customers also noted issues with delivery, particularly concerning response times and the reliability of the courier service. While the ordering process is generally quick, some people experienced delays with next-day or express deliveries, with parcels sometimes taking longer than expected to arrive. A few other people also felt that communication regarding delivery issues could be improved, and some reported difficulties with failed delivery attempts and the return of parcels without reattempt.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report issues with delayed or... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported positive experiences, receiving... See more

Service

Clients share positive opinions on service, with many praising the fast, efficient, and professional service,... See more

Product

People report ambiguous experiences with product. Many customers praise the products as genuine, effective,... See more

Response time

Consumers express significant frustration with response times. Many report not receiving replies to emails,... See more

Based on these reviews

Rated 4 out of 5 stars

Ordering itself is seamless. Place order go through consultation and then approval and this is usually very quick. It’s the shipping that loses PharmXtra a star for me. Whether I pay for next day ship... See more

Rated 4 out of 5 stars

Had good service for long enough but my most recent order shows as sitting at the local courier centre. I paid for next day delivery but it’s now been 5 days. Pharmxtra as EU meds now known has taken... See more

Rated 4 out of 5 stars

My order was eventually approved on 29 November and on the same day I heard the parcel was expected from your supplier. You gave me a delivery date and the DPD driver left me a note to say He'd... See more

Rated 4 out of 5 stars

I've paid for next-day delivery but it hasn't been sent it's still dispensing. Edit; I phoned them and the nice woman on the phone sorted it out. I ordered on Thursday and was supposed to be deliver... See more


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy

Written by the company

Tired of long GP appointment waits and frustrating pharmacy queues? We provide a modern, confidential solution, delivering a wide range of treatments and essentials securely and promptly straight to your front door. We are built on convenience and care: Skip the Wait: Access treatments efficiently without the hassle of traditional appointments and dispensing delays. Prompt & Secure Delivery: Quick, efficient service is our guarantee. Get the treatment you need, when you need it. A Team That Cares: PharmXtra is powered by a friendly, efficient UK-based team dedicated to your health and wellbeing. We work tirelessly to ensure every customer has a positive, supportive experience. Choose PharmXtra for exceptional customer service and the confidence of secure, reliable online healthcare.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

You Get What You Order

Bought from them a few times now. All problem free and genuine Pain Killers. Gave them 4 stars as they are rather expensive. Otherwise it would've been 5 stars.

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

Very fast shipment

Very fast shipment. I made a mistake with the address I gave but between myself, the courier and PharmXtra my delivery came on the second day.
Very helpful staff on the phone aswell.
I'm a relieved and happy customer!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Always excellent service

Always excellent service. Good quality and price (especially using special offers). Reliable, secure delivery, usually next day. Current order was delayed a little by volume of Black Friday sales, but contacted customer service by phone, and was reassured that order would be on its way soon. Arriving today. Great customer service all round. Would definitely recommend.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased …

I was warned there may be a slight delay it was only a couple of days. I still received the order well within a week. I’m happy with that. thank you.

November 29, 2025
Unprompted review
Rated 4 out of 5 stars

Ordering itself is seamless

Ordering itself is seamless. Place order go through consultation and then approval and this is usually very quick. It’s the shipping that loses PharmXtra a star for me. Whether I pay for next day shipping or other shipping it seems to take forever ( I don’t live anywhere remote). Ordered something last Friday it was approved and despatched same day which is excellent however I’m still waiting for it with no notifications at all from shipping company.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful . DO NOT ORDER FROM HERE

Disgraceful. Allowing customers to pay for next day delivery… there is absolutely no delay with the delivery side..DPD delver very quickly when they receive the item from here. That is the problem. Company must be very greedy.. this time of year is very busy plus 25% off means probably double orders… so hire temporary staff to cover the excess work… but they don’t do that… so customer pays for express delivery and has zero chance.. I ordered Monday early morning and it’s not even been dispensed. It’s now Thursday and I ordered next day. DO NOT ORDER FROM HERE

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Great customer service, effective meds, great comms, fast delivery, very happy customer, fully recommend Pharmxtra if you are checking these reviews, they have never let me down

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Very prompt delivery. I am pleased you don't use yodel anymore. Once they delivered to the wrong house. I am very pleased with the product you send.

November 28, 2025
Unprompted review
Rated 3 out of 5 stars

Ordered on the 29th November with next…

Ordered on the 29th November with next day delivery and it’s still being held at DPD York depot, they said they are sending my parcel back to Pharmxtra.. it is now the 4th December.. I’ve wrote to DPD, wrote to Pharmxtra and nothing! I’ve never had a problem before but this isn’t good, especially paying £89.99 + next day delivery.. not good at all

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordering was simple, I got a good discount and my order was delivered within 48 hours. Online pharmacies like PharmXtra are essential to maintain quality of life for someone like myself with chronic health problems, where NHS practitioners are reluctant to prescribe, often because of cost limitations or external regulation.

December 1, 2025
Unprompted review

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