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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with payments, often not receiving their cashouts or gift cards even after waiting for extended periods. The app itself was a source of frustration for many, with frequent survey disqualifications, technical glitches, and concerns about unfair practices. Additionally, customer service was widely criticized for being unresponsive, unhelpful, and difficult to contact, leaving many users without support for their payment and app issues. However, some people mentioned positive experiences, noting that they received payments quickly and found the app engaging with various options beyond surveys.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over not receiving payouts... See more

Application

Reviewers express significant dissatisfaction with the app, frequently describing it as misleading and a... See more

User experience

Consumers find the user experience to be ambiguous, with some reviewers having positive experiences and... See more

Response time

Users describe negative interactions with response times, frequently reporting that customer support is... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as non-existent... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

I was enjoying this site but have found halfway through surveys it kicks you out. Frustratingly 4 times this morning I have completed 4 longer surveys that took over 10 mins each only to be told I di... See more

Rated 2 out of 5 stars

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app. I’ve been accused of cheating by Eureka following a “too many surveys of... See more


1.6

Bad

TrustScore 1.5 out of 5

512 reviews

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1.6

All reviews

(512)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

Straight Forward Cash

So far I’ve successfully cashed out over $80 USD. I’ve never had any problems cashing out, but I did link my bank account to be able to cash out easier. No ID required in my case. So far nothing but great things.

I’m not a huge fan of the surveys, but I do like playing the games for money. As a SAHM it’s just a bit of free cash to get matcha or something. Ha, I’m lying. My kid usually asks for it for robux or toca Boca packs.

January 20, 2026
Unprompted review
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Rated 3 out of 5 stars

I’ve made $140 over the past year with…

I’ve made $140 over the past year with this app, never had any problems. I’ve been a priority member with a verified account so I’ve had access to instant cash outs and they would cover the cash out fee. Now, they have added a new feature where you can’t receive instant cash outs without verifying your id. Two days ago I requested $5.01 and got the email saying it was being processed and it would be 1-2 business days. It’s been 2 business days and still nothing, it could just be delayed bc I requested over the weekend but I’m not happy that I don’t get instant cash outs anymore.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Scam Scam Scam...

Scam Scam Scam.... Don't waste your time with this app they won't pay out. I spent lots of time and thought the app was really good and easy to use until I tried to cash out. U go through this verification process then lastly they send a code to your provided phone number only the DONT! I contacted their support team and was met with nothing but a "oh well" attitude and a firm stance they did send me the codes. Absolute joke of an app. AVOID AVOID AVOID!!!!!!

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

People are right

Provided id when I signed up and I asked 3 weeks ago for money I've never received and they never reply back either, this is the eureka surveys with the green dollar sign as its logo so hopefully im reviewing the right app.

December 29, 2025
Unprompted review
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Rated 5 out of 5 stars

This is the #1 survey app I highly recommend

Omg! I think this is the one! I just fooled around with it one day because I wanted some thing different and I'm in love literally! So much more faster than other survey apps! And the daily polls add up that helps! I cashed out in way less time than the others that take me two days to cash out! I highly recommend this right here!!!!

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting

I submitted a request for support to Eureka Support for their app on January 4. I have not yet received a reply, and it is January 15. I have reached out to them twice to alert them, but it hasn't helped.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers! I do not trust Eureka Surveys - ID before cash out NO ID = NO PAYOUT

I do not trust Eureka Surveys. After spending time completing surveys, I was surprised to find out that they require a photo ID just to cash out. This was never clearly explained upfront. I’m not comfortable sharing sensitive personal information like my ID with a survey app, especially when there’s no strong transparency about how that data is stored or used. Because of this requirement, I won’t be cashing out and would not recommend this app to others. I had to let go of 7 dollars since my privacy is with more

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

They payed me out

I am pretty confused because everyone here rating them bad as scammers.. they payed me out 9.99£ in 2hours on a virtual bank card!!

January 13, 2026
Unprompted review
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Rated 1 out of 5 stars

The amount of time I spend on surveys…

The amount of time I spend on surveys only to say something went wrong or redirect and there is no pay for my time. The surveys are very redundant and very low pay. Surveys will advertise for a timeframe and actually give another timeframe when you have started. Would not recommend wasting your time here.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Thought this one was going to be different....

Seemed really genuine at first - small payments for quick surveys which is fair - didn't take long to achieve the minimum cash out of £4 - but how to cash out when all attempts at submitting I'd are doomed to failure! Why they even need photo id is beyond me but after about 10 attempts I contacted customer service who at first seemed responsive then said the issue was nothing they could help with. Another dead donkey!

December 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Maybe a scam

Fair enough. It pays out in the surveys. Yes, I don't know if it pays into your PayPal or not because I haven't made enough yet. But every game I've done on this site so far not one of them has paid me even though I've completed each step. Not very happy cuz I could have played these games on other apps and been paid for it instead of do it on this one and they don't even pay me even a penny. Not fair

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

£13.96 Cashout Requested on 25th – No Response from Supportrt

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment.

I have contacted their support team multiple times, but I have not received any response or update regarding this payment. I have double-checked my PayPal details, and everything is correct.

The lack of communication is very disappointing. I expect a clear explanation and prompt payment. Waiting weeks for a small cashout is unacceptable.

I hope Eureka resolves this quickly, but this experience has been frustrating and shows poor support practices.

December 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Beware, scammers.

I was paid for my first two PayPal cashouts, which shows payouts can work. However, my most recent cashouts (£4.02 and £7.59) were confirmed and promised within 1–2 days and never received.

I emailed support more than 15 times and was repeatedly told I would receive a response within 24 hours. No resolution was provided, and communication effectively stopped.

Withholding confirmed earnings while ignoring repeated contact is unacceptable. Based on this experience, I would not recommend this platform.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Unresponsive customer support and no payment

Customer support is unresponsive, they won't respond to you if you mail them for delayed payment! They claim payment is 1-2 business days, but they will not pay. BEEN WAITING FOR MY PAYMENT FOR OVER 2 WEEKS now. No response or payment whatsoever. AVOID THEM!

December 23, 2025
Unprompted review

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