While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, most reviewers were let down by their experience overall. Many people reported significant payment issues, frequently not receiving requested cash-outs or virtual Visa cards, with some waiting months. Unresponsive customer service and poor communication were common complaints, with emails often going unanswered. The app often presented problems, kicking users out of surveys or not paying for completed tasks. However, some found the app user-friendly and initially experienced quick cash-outs, praising its efficiency. Conversely, others expressed frustration with surveys offering very low payouts for time invested. They also reported issues with photo ID requirements, being accused of taking surveys too fast, or having accounts locked without clear reasons.

What people talk about most

Payment

Customers express significant dissatisfaction with payment processes, frequently reporting issues with... See more

Application

Users describe ambiguous interactions with the app, with some expressing satisfaction and praising its ease... See more

Response time

Reviewers consistently express dissatisfaction with response times, frequently reporting that customer... See more

User experience

People report ambiguous experiences with user experience, with some customers expressing satisfaction and... See more

Customer service

Consumers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more

Rated 1 out of 5 stars

I do not trust Eureka Surveys. After spending time completing surveys, I was surprised to find out that they require a photo ID just to cash out. This was never clearly explained upfront. I’m not comf... See more

Rated 1 out of 5 stars

Seemed really genuine at first - small payments for quick surveys which is fair - didn't take long to achieve the minimum cash out of £4 - but how to cash out when all attempts at submitting I'd are d... See more


1.7

Bad

TrustScore 1.5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(520)

229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Best survey site I’ve found

I have been on Eureka for a few weeks and have found it excellent. There are many varied surveys, videos to watch, games and even very short tasks for a few pence.
I can easily make £4 a day which although not a fortune it helps. The rewards are paid instantly, unlike some survey sites.
I recommend giving it a try.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

This company has no customer service i made my first £4 and cashed out no problem was there in 4 hours so I spent over £20 doing an offer and made £40 cashed out was told 1-2 days and nothing been emailing support for almost 2 weeks and not had a single reply apart from the same automated ai email dont waste your time should of checked here for review as Google play shows like 4.7 star complete scam company

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

My experience with Eureka has been… Great until now

My experience with Eureka has been great until now. they have paid out at $5.00 several times promptly. A few days ago I got a message that one of the surveys that I completed came back to them and they stated that I should take my time in doing the surveys. I was okay with that but then they made it difficult for me to have access to the Taps and other Surveys to get extra $$. I feel that I was being punished for that one incendent. I will be deleting them once I get to my next payment.

February 16, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Legit

Legit. The tracking does not always works well and there's a game of bingo game that I could not even answer into even though it has the continue button in yellow I go to hit it will not do anything and in order to start getting a dollar to dollars in my bingo games I have to get to like level 60. You will probably make more money doing this surveys but they do cash out I'm sorry they do payout and it's instant and if you refer to both of you will get credit. If you're interested you could use my referral link yes they do pay out and just like any other survey site you're not going to always be able to complete a survey you will get screened out. I can't give an exact date of experience but it was sometime last year Hey!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

I have never had problems cashing out

I have never had problems cashing out. Only few bugs with some surveys not being updated properly. But cashing out was super easy. More than 10 times and I am still using daily Eureka for games, surveys, etc. Super good.

February 15, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute scam

Absolute scam, cashed out the first time and for the second time I was told I was going to receive the money in 1/2 business days. It’s been over 16 days and nothing. They don’t respond to emails. At least they could’ve given an explanation on this as no one likes wasting precious time for nothing.
I thought it could be because I’m out of the country but if they don’t even respond it’s impossible to understand why and it’s terrible customer service, I’ve already emailed several times and they only give an automated response, on the App Store they ask to email, when I specifically stated they don’t respond??
I’m also concerned about the use of personal data since they require to upload a selfie with ID in order to cash out.
Disgusting.
Pay me and others what you owe us.

February 15, 2026
Unprompted review
Rated 4 out of 5 stars

Retired Nana

I love it. I’ve made $30 in 4 days. Sometimes the survey kicks you out at some point and pay nothing. They should at least pay something for your time. Sometimes you enter all your personal data and it closes the survey. But overall I’ve had no problems. Cash out to my PayPal and then Right to my checking Account. $30-35 a week is a big help as a retired person. A few groceries. A tank of gas. Works for me. Recommend it!

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Poor privacy policies

I’m extremely concerned about this app’s handling of personal data. It requests highly sensitive information, including biometric data and government-issued ID details, without providing a clear, transparent explanation of how this information is stored, protected, or used.
There is no easily accessible, detailed privacy policy explaining data retention, third-party sharing, security measures, or compliance with relevant data protection regulations. When an app asks for this level of sensitive information, users deserve full transparency and clear consent practices — not vague or hard-to-find documentation.
Without clear policies and safeguards, requesting biometric and ID data feels invasive and risky. Until the company provides transparent information about data handling, security standards, and user rights, I cannot recommend this app.
User privacy and trust should come first.

February 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

Require ID verification and taking a selfie in addition to phone verification to cash out. Totally intrusive and neglect to mention it until you want to cash out so they can get some free labor out of you.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM, your time is better spent else where!!

Eureka i thought was great to begin with, qualifying for 90% of surveys was good going, better paid survey participation than most survey sites i've used...too good to be true?...well when it came to cashing out it really did become too good to be true, still not received my payment, emailed them & received an automated email, still no payment & no further responses, AVOID at ALL COSTS...your time is precious & is better spent elsewhere...Now i'm wondering if my personal details/data is even safe if this is the way the eureka do business :(

February 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

AVOID SCAMMERS

Never pay out. Just take personal information. Scammers who never reply to emails. Should be investigated for false advertising.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

I first gave a good review yesturday…

I first gave a good review yesturday but have been unable to cash out as system says my id is blurry. So i am retracting my previous statement and deleting this app. My apologies fir my misrepresentation the first time.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Lots of surveys and games are disappointing

I haven’t had an issue get what it says I have earned but the surveys shut down quite often and don’t pay out or they don’t open at all. You can also play games and earn money some are good for recording your payments others you pay numerous level that don’t record that you have played them. Others you are one level from a payout and you can not win the game unless you pay money for extras which isn’t fair if it’s a game that says you get paid a few Pennie’s for playing x number of levels why on earth would you pay $3+ so you can complete 1 level

February 3, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look