Euro Parking Services Reviews 

228
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, most reviewers were let down by their experience overall. Consumers frequently reported struggling with faulty payment machines and facing high, unexpected fines for minor parking errors while on site. People expressed deep frustration regarding strict debt collection processes, formal notices, and a lack of financial flexibility. Reviewers noted that the formal appeals process feels entirely automated, unhelpful, and dismissive of valid mitigating circumstances. Customers also highlighted that reaching customer support is extremely difficult because live chats constantly disconnect and phone lines loop. Many individuals strongly advised other motorists to completely avoid using any parking facilities managed by this business.

What people talk about most

Payment

People report negative experiences with payment, highlighting frustration when trying to settle charges or... See more

Service

Users describe negative interactions with service, highlighting a complete lack of empathy and flexibility... See more

Price

Clients share negative opinions on price, reporting disproportionate fines and hidden charges. Reviewers... See more

Claim

Reviewers mention negative feedback about claim procedures, stating that appeals are consistently ignored or... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently expressing frustration over poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would give zero if I could. Parked in a Blue parking/Euro car park and tried to pay, however received an error message. We tried multiple times, across multiple phones to pay and the equipment was fau... See more

Company replied

Rated 1 out of 5 stars

They do not allow you to make a payment plan and demand payment in full. It is 2025/2026 we are in a cost of living crisis in the UK. Absolutley ridiculous. You also try to call their contact number b... See more

Company replied

Rated 1 out of 5 stars

Disgusting!!! Refused appeal when disabled adult had a seizure and car could not be moved due to it happening. Diabolical! Refused appeal on their terms and conditions. They must be aware MEDICAL emer... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Euro Parking Services is an established nationwide company in the car parking industry with extensive and comprehensive industry experience. We currently operate in over 500 car parks across the UK, 24 hours a day, 365 days a year. EPS provides on and off-street parking management for both the public and private sectors. The size of the car parks we manage ranges from 1 to 2000+ parking spaces. We also manage and operate car parks for local authorities, retail and leisure parks, supermarkets, shopping centres, hotels, institutional leasing of multi-storey car parks, basements, surface, and rooftop structures, as well as our own leased and owned sites. EPS is registered with DVLA and is a member of the International Parking Community (IPC).


Contact info

  • Office 2, 51 Pinfold St, Birmingham B2 4AY, United Kingdom, B2 4AY, Birmingham, United Kingdom

  • europarkingservices.com

1.1

Bad

TrustScore 1 out of 5

228 reviews

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1.1

All reviews

(228)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not park where this company is in operation!!!

This is quite possibly the most disgusting company around, and needs to be shut down by the Government, it is a money making scam ripping off innocent civilians.

A £60 fine demanded in full, immediately. I made an appeal because I believed I had paid. The appeal response went to my junk mail and due to that I missed the 14 day discounted rate meaning it jumped to £100 immediately!

Please DO NOT park anywhere where Euro Parking Services is in operation, and DO NOT use any company / business that entrusts these frauds with their parking services.

I will be making a complaint to my local MP about Euro Parking Services specifically.

December 10, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Kurtis,
We’re sorry to hear about your experience. Appeal responses are issued in line with the timeframes stated on the Parking Charge Notice. If you believe your case requires further review, please submit an appeal via our website or contact us through our live chatbot for assistance.
Warm regards,
Euro Parking Services

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Rated 1 out of 5 stars

So sad to see companies like this one exist

I was fine £60 for 6 min on church car park, then I appealed and they never got back to me, and after weeks they send me £160 and they lie they got back to me three times and they have never did they keep lying to me, but I have never received no emails, no letters no nothing after I appealed.

November 10, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Jet,
We're sorry to hear about your concerns. Please note that parking charges only increase if payment or an appeal is not received within the timeframes. If you believe you have not received a response or would like us to review your case, please contact us via our live chatbot on the website so we can assist further.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

The Company is a money making Scam i…

The Company is a money making Scam i was fined last year 2024 as did not park correctly in bay in macdonalds cape hill slightly over the line £100 down They will get what's coming .People avoid parking anywhere Shows Euro Car Parks .

December 20, 2024
Unprompted review
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Reply from Euro Parking Services

Dear Davinder,
We’d like to clarify that Euro Parking Services is a separate company from Euro Car Parks, which is a different parking operator. The experience described appears to relate to another organisation.
If you believe this review was intended for Euro Parking Services, please contact us via our live chatbot on the website with further details so we can review this properly.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Absolute thieves

Absolute thieves. They have no conscience, or morals.
Still applying their "rules" for a business that was closed. Absolute no way I could comply. No sense of compassion. It seems they can flaunt the rules of normal judgement, but we cant. The government should shut these robbers down. To make it worse, the IAS agreed, so they are just as bad

October 5, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Gillian,
We acknowledge your concerns. To help us better understand the issue and review the matter appropriately, we invite you to contact our team via the live chatbot on our website or provide further details by post. This will allow us to look into the situation properly.
Warm regards,
Euro Parking Services

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Rated 1 out of 5 stars

Unlawful taking of money and extortion…

Unlawful taking of money and extortion at its best, how can these companies get away with these excessive fines. Parked my vehicle in chemist car park which was closed. No clear signage that the kiosk was inside the chemist i walked over to the doctors picked up my prescription walked in to the chemist paid for m prescription, and had every right to park in that car park i was fined £60 i appealed and got rejected. This company are pure criminals as simple as that. I was a customer and should not have to pay for the right to parking my car which would be free if this idiotic company put the kiosk outside the shop and not inside complete and utter disgusting. The government should legislate against companies like this

November 14, 2025
Unprompted review
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Reply from Euro Parking Services

Dear Karen,
We regret learning about your experience. Our team reviews each case based on the available evidence. If you have more evidence, we encourage you to send it by post so it can be reviewed in full.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

No Payment Plan Options

They do not allow you to make a payment plan and demand payment in full. It is 2025/2026 we are in a cost of living crisis in the UK. Absolutley ridiculous. You also try to call their contact number but, no surprise the number doesnt work yet is it labled everywhere and on every letter. If 'go kill yourself' had a more insulting word thats what id say to this company.

December 2, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Hi there,
We’re sorry to hear about your experience and understand how frustrating this situation has been for you. We encourage you to write to us by post with your case reference number so our team can reassess your situation and provide guidance on the next steps.
We also acknowledge your concerns regarding communication and will continue working to ensure our support channels function as smoothly as possible.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Euro Parking Services A Disgraceful…

Euro Parking Services A Disgraceful Display of Mismanagement and Unfair Practice

My experience with Euro Parking Services has been deeply disappointing and frustrating. I parked legally and paid for my parking via bank card, yet I received a £60 penalty notice the following day. I immediately submitted an appeal under reference number 1100114, attaching clear evidence of payment, including a screenshot of the transaction. I sent this to their official email (infoeuroparkingservicescom) and have received no response whatsoever.

Their customer service number (0845 121 ***) is completely unresponsive — it rings out with no answer and appears to be inactive, making it impossible to speak to a representative. Shockingly, instead of resolving the issue, they escalated the charge to £160, which is entirely unjustified and reflects an alarming lack of due process.

Euro Parking Services appears to operate with *zero accountability, ignoring valid appeals, offering no means of communication, and issuing inflated fines to law-abiding individuals. Their approach is unprofessional, opaque, and unethical— a system that feels exploitative rather than service-oriented.

I have already provided all necessary proof, and it is unclear what further evidence could possibly be required. I strongly urge the appropriate authorities to investigate this company’s practices and hold them to account.

July 26, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Saheem,
We are sorry to hear about your experience. We would like to review your concerns properly. If you believe the charge has been issued incorrectly, please send your supporting evidence by post. Our team will review your case in line with our procedures.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

17th October me and my wife parked our…

17th October me and my wife parked our cars in a pub parking space where we host events yearly and registered both our reg on the parking registration which the owner did see as she was ensuring that we do, one of the reg seem like it got signed in but it seem like it didnt go through, i got ticketed for 1 of the car twice, during the appeal my ticket did not extend discounted rate and now both are £100, trying to get hold of someone which website is not working also the email "noreply" which they advise to send an email also no response and info email which also didnt have any response.

I feel like theyre forcing me to pay the higher price by force, I am sending a letter to their CEO as all I needed was someone to speak with but after 10 days of trying still couldnt reach anyone and website is still not working.

October 17, 2025
Unprompted review
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Reply from Euro Parking Services

Dear Ivan,
We regret learning about your experience. If you believe there has been an error with your parking charge notice, you may resend your evidence and any supporting evidence by post or use our website's chatbot for further guidance. Our team will review your case and respond as soon as possible.
Warm regards,
Euro Parking Services

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Rated 1 out of 5 stars

Difficult Frustrating

Getting these people to review my evidence is like pulling teeth out (slowly)!!! The PCN details are wrong!! I was not parked for 22hrs and have evidence. They say in all reviews please use the Chatbot, what an absolute joke, it doesn't work. I real person would take 2 mins to look at my evidence and say yes we were wrong!! Something needs to be done about these conmen!!!

November 25, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Steven,
We understand your frustration and are sorry to hear about your experience. All cases are reviewed based on the evidence provided, and we are committed to ensuring accuracy in every decision.
If you believe details on your notice are incorrect, please resend your supporting evidence by post or through our live chat bot so the team can reassess your case. We assure you it will be looked into thoroughly.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Disgusting

Disgusting!!! Refused appeal when disabled adult had a seizure and car could not be moved due to it happening. Diabolical! Refused appeal on their terms and conditions. They must be aware MEDICAL emergencies like this override their terms and conditions. Wrongful application of their terms caused unnecessary stress and strain. They appear only interested in enforcing a large fine! No response from them to the messaging service so far!

October 20, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Charm,
We’re sorry for the inconvenience. If you have additional information you’d like reviewed, please reach out via our live chatbot or submit it by post so our team can look into this further.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Money grabbing opportunist!

Money grabbing opportunist!
Vehicle went into limp mode and driver stopped with Hazards on next to the road on double yellows for 2 minutes only. Appealed the PCN but got turned down.
Companies that use their services should think twice!!

November 11, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Johan,
We understand this was a stressful situation. Our charges are issued in line with the site rules. But if you’d like the case reviewed again, please reach out through our live chatbot or by post with any relevant evidence, and our team will take another look.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

I am extremely disappointed with Euro…

I am extremely disappointed with Euro Parking Services. A few months ago I briefly stopped at a Tesco car park I parked in a bay but on my way out my phone/internet disconnected, there were no free bays to return to, and I stayed safely to one side for about five minutes to set my map and buy snacks to calm my children. I later received a Parking Charge Notice saying I’d overstayed. I appealed and explained I eventually paid £160, which I did with great distress it left me in tears and has been a real financial strain. They are now threatening court action. I’m not afraid of court, but I simply cannot find the time to attend while I care for my children and manage everything.

This experience felt heartless and unfair. Parking rules are one thing, but there must be compassion for genuine human situations. I hope EPS reviews how they treat parents and carers in distress.

August 16, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Hi there,
We're deeply sorry to hear about your distressing experience. Please note that if payment has already been made in full, no further action should be taken on the case. We kindly ask you to contact our team through the live chat on our website or by post with relevant evidence so that we can verify the details and ensure this is fully resolved.
Warm regards,
Euro Parking Services

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Rated 1 out of 5 stars

£120 to Wipe Baby Sick

£120 to Wipe Baby Sick – Premium Service

Apparently, Euro Parking Services offers the most expensive baby-cleaning stop in the UK. I pulled into a church car park for 10 minutes when my baby started wretching. I didn’t park in a bay, didn’t turn off the engine, didn’t even open the doors. Just reached back to wipe his mouth.

For this luxury experience, EPS decided to charge me £120, that’s about £10 per minute for the privilege of keeping my child clean. Bargain, right?

I appealed, thinking common sense might prevail. Nope. Got a generic copy-paste rejection that ignored every point I raised. Compassion clearly isn’t part of their business model.

If you’re looking for humanity, flexibility, or even basic decency, avoid any car park managed by Euro Parking Services. Unless, of course, you enjoy paying triple figures for a two-minute emergency stop.

To top it off the car park is owned by Park United Reformed Church!!!!

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

scam

the number doesn’t work !
i appealed i didn’t even get an email to say they have received my appeal just nothing f then get a letter for £100 when really during an appeal it should be out on hold ! scamming i don’t think it’s legit and don’t reply with your shit automated messages your robbing people

November 11, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Leasha,
We’re sorry to hear about your experience and understand your frustration. If you didn’t get a confirmation, please resend your appeal or contact us via our website’s live chat for assistance.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Euro Parking Services Must Be Investigated for Disability Discrimination and making false claims

The conduct of Euro Parking Services (EPS) towards my 76-year-old father and his disabled daughter (a registered Blue Badge holder) has been shocking, distressing, and raises serious ethical and legal concerns.

In August 2025, my father stopped for just 2 minutes and 35 seconds at Birmingham Coach Station to help his disabled daughter reach her coach safely. The car was parked fully within a marked bay, with only one wheel slightly touching a yellow line.

My father, who suffers from prostate complications and was recovering from cataract surgery, was acting out of care and necessity — not negligence.

Here’s what followed:
• 11 August 2025: He submitted an appeal via EPS’s official online portal, attaching the Blue Badge and medical evidence. An automated acknowledgment confirmed that a response would follow within 28 days.
• No response ever arrived. When he checked later, the online appeal portal was locked, preventing further access.
• Weeks later, EPS claimed they had rejected the appeal on 13 August 2025 and sent a response by email. However, no such email was ever received or logged.
• When we escalated the matter to the International Parking Community (IPC), they reported on 31 October 2025 that EPS had instead sent a postal letter rejecting the appeal — and even attached an alleged letter as “proof.”
• This claim directly contradicts EPS’s own version (which referred to an email rejection) and makes no sense since the appeal was submitted online, not by post.
• The alleged letter has no posting record, timestamp, or metadata, and appears to have been retrospectively produced only after IPC involvement — an extremely serious concern.

Despite these glaring inconsistencies, the IPC claimed “due process was followed.”

In the meantime, EPS escalated the case to debt collectors, demanding £160 — a sum that now exceeds my father’s entire monthly state pension allowance. He has engaged in good faith with every stage of the process, yet is now being harassed and threatened with legal action for a case that was never properly handled in the first place.

EPS’s dismissal of the Blue Badge — claiming it is “not valid on private land” — demonstrates a total disregard for the Equality Act 2010, which requires reasonable adjustments for disabled people and carers.

This pattern of ignored appeals, contradictory evidence, and intimidation is echoed across dozens of public reviews. EPS operates in a manner that exploits the vulnerable, including the elderly and disabled, through fear and confusion.

We have reported this case to the DVLA and IPC as potential evidence of data misuse, falsified documentation, and discrimination against a disabled person.

No elderly pensioner or persons with disability, or anyone should ever face this kind of mistreatment for briefly stopping to provide care.

Update (Nov 2025):

After my complaint, the International Parking Community (IPC) — the industry body that represents and regulates private parking companies — shared what Euro Parking Services (EPS) claimed was an “appeal rejection letter” dated 13 August 2025.

This was the first time I had ever seen this letter. It was never received by post or email. My appeal was submitted through EPS’s official online portal, so it makes no sense for them to claim they responded by post.

The document appears to have been created after the fact, raising serious questions about whether false evidence was produced to mislead both me and the IPC. EPS’s conduct now looks less like a mistake and more like a scam-style practice — using confusion, pressure and intimidation to extract money from ordinary people.

The IPC’s review process is not independent or binding; it exists to manage complaints against its own member companies, not to enforce consumer law.

This matter has been reported to the DVLA and Trading Standards for further investigation, and we are fully prepared to challenge this in court if necessary.

My father, aged 76 pensioner and carer, is still being chased for £160 after stopping for two minutes to help his daughter at a coach station — despite doing everything by the book.

July 30, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Thaiba,
We are sorry to hear about your father's situation. We can confirm that the case was reviewed through the full appeals process, including review by The International Parking Community (IPC), who examined the evidence and supported the outcome.
If you have any evidence that was not submitted previously, you're welcome to share it with our team through the live chatbot on our website.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Got a PCN

Got a PCN. The signage was not clear plus semi-hidden by boxes. Live Chatbox kept disconnecting and ending the chat. A total and utter disgrace.

October 27, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Hi there,
We’re sorry to hear about your experience. We’ll review the signage and live chatbot performance to ensure everything is functioning properly. If you still need assistance regarding your parking charge notice, please contact our team via our live chatbot or by post so we can review the matter formally.
Warm regards,
Euro Parking Services

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Rated 1 out of 5 stars

their online service doesn't work to…

their online service doesn't work to make payment, their phone service doesn't work to make payment, the customer service unhelpful

October 27, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Nikoletta,
We’re sorry to hear about the difficulties you’ve faced while trying to make a payment. Our systems are regularly maintained, but if you’re still experiencing issues, please contact our team through our live chatbot for quick assistance.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

I am trying to resolve a PCN that I…

I am trying to resolve a PCN that I received from this company in a case where my car has been cloned. I managed to submit an appeal and have received a reply asking for some pictures of my car and crime number etc. I am trying to send these details to the email address I was given but it is an invalid email address. I have tried to use the live webchat but as soon as I ask to connect to a real person it disconnects me. I have also tried phoning the number on their website which instantly directs me to the payment line which then directs me to MY mobile provider (Tesco mobile). I can’t see a resolve to this as I can’t contact the company by any means. To be fair the whole thing stinks of a scam to me so be careful if you come across them.

October 22, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Daniela,
We’re sorry to hear about your experience. Please be assured that we take such matters very seriously, and we always aim to assist motorists as quickly as possible once the required evidence is received.
We apologise for any difficulty you’ve had reaching us. Please use our live chatbot on our website and a member of our team will review your case promptly.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

I recently received a Parking Charge…

I recently received a Parking Charge Notice from Euro Parking Services for briefly stopping at the Beeches Road Service Station. I submitted an appeal explaining that I was only there for around three minutes to grab a drink from the nearby shop, something I’ve done before without any issue.
Their response was confusing and frustrating. In their email, they stated:
“If you are not satisfied with the outcome of your appeal, YOU CANNOT APPEAL AGAIN.”
Yet, in the attached letter, they went on to say that I could appeal to the Independent Appeals Service (IAS). These two statements completely contradict each other and make the process very unclear for motorists who are just trying to understand their rights.
I also found the signage at the site unclear and poorly marked — nothing obvious to say it was for “premises only.” If the signs were properly displayed, this situation could easily have been avoided.
I’ve now made a formal complaint asking them to review their wording and be more transparent with customers. People shouldn’t be misled into thinking they’ve got no further right to appeal when they actually do.
I hope Euro Parking Services takes this feedback seriously and improves how they communicate with people. Clarity and fairness should come first, not confusion and intimidation.

October 11, 2025
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Mohamed,
We sincerely apologise for any confusion this may have caused; it was never our intention to mislead. We also value your feedback regarding the signage and will review it to ensure it is clear for all customers.
Warm regards,
Euro Parking Services

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