Euro Parking Services Reviews 

228
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, most reviewers were let down by their experience overall. Consumers frequently reported struggling with faulty payment machines and facing high, unexpected fines for minor parking errors while on site. People expressed deep frustration regarding strict debt collection processes, formal notices, and a lack of financial flexibility. Reviewers noted that the formal appeals process feels entirely automated, unhelpful, and dismissive of valid mitigating circumstances. Customers also highlighted that reaching customer support is extremely difficult because live chats constantly disconnect and phone lines loop. Many individuals strongly advised other motorists to completely avoid using any parking facilities managed by this business.

What people talk about most

Payment

People report negative experiences with payment, highlighting frustration when trying to settle charges or... See more

Service

Users describe negative interactions with service, highlighting a complete lack of empathy and flexibility... See more

Price

Clients share negative opinions on price, reporting disproportionate fines and hidden charges. Reviewers... See more

Claim

Reviewers mention negative feedback about claim procedures, stating that appeals are consistently ignored or... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently expressing frustration over poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would give zero if I could. Parked in a Blue parking/Euro car park and tried to pay, however received an error message. We tried multiple times, across multiple phones to pay and the equipment was fau... See more

Company replied

Rated 1 out of 5 stars

They do not allow you to make a payment plan and demand payment in full. It is 2025/2026 we are in a cost of living crisis in the UK. Absolutley ridiculous. You also try to call their contact number b... See more

Company replied

Rated 1 out of 5 stars

Disgusting!!! Refused appeal when disabled adult had a seizure and car could not be moved due to it happening. Diabolical! Refused appeal on their terms and conditions. They must be aware MEDICAL emer... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Euro Parking Services is an established nationwide company in the car parking industry with extensive and comprehensive industry experience. We currently operate in over 500 car parks across the UK, 24 hours a day, 365 days a year. EPS provides on and off-street parking management for both the public and private sectors. The size of the car parks we manage ranges from 1 to 2000+ parking spaces. We also manage and operate car parks for local authorities, retail and leisure parks, supermarkets, shopping centres, hotels, institutional leasing of multi-storey car parks, basements, surface, and rooftop structures, as well as our own leased and owned sites. EPS is registered with DVLA and is a member of the International Parking Community (IPC).


Contact info

  • Office 2, 51 Pinfold St, Birmingham B2 4AY, United Kingdom, B2 4AY, Birmingham, United Kingdom

  • europarkingservices.com

1.1

Bad

TrustScore 1 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(228)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible service, was parked for 2 minutes, shop was shut, im only paying is because its a company van!!

December 6, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Katie,
Thank you for your feedback. We’re sorry to hear about your frustration regarding this matter. We understand your concerns, and if you need additional clarification about the guidelines, please don’t hesitate to contact us directly at 08451210065 (8:30 AM to 5:30 PM GMT).
Warm regards,
Euro Parking Services

Advertisement
Rated 1 out of 5 stars

Heartless, shameful scammers!!!

Euro parking RS scam company I parked in a car park for just 10 minutes and I remained in the vehicle whilst attending to my sick child. I appealed but they did not want to know. They only want money. I shall expose them to every public media platform I can. They lied in their response to my appeal for case 3040430 by saying I left the vehicle unattended which clearly in all the photo evidence shows I was always in the car. Also couldn't even be bothered to recognise that I put in my appeal that it was my daughter and referred to her as my son. Clearly not reading my appeal properly. Anyone who uses this awful company for their services should think again. I shall be escalating this matter!

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Why are they allowed to get away with…

Why are they allowed to get away with the way they operate, and have for so long? I paid for my parking for more than I actually spent on the car park. I entered my Reg Number but didn't realise that the last two numbers registered twice. I sent proof of my parking ticket and payment to appeal, only to be told it didn't matter. I intended to stick to my principles and if needed go to any court/tribunal hearing. I lost someone very close over Christmas and got another letter today which I just couldn't deal with so I paid. Usually I would stand up to these bullies, who pass their supposedly debt on to another yet, another debt collector. It was never about the money for me but the principle. Let's hope that Euro Car Parks at some point recognises law abiding citizens who pay in life, and who will accept proof of payment despite one incorrect number entered on a registration plate

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Can’t contact them by phone or email

Can’t contact them by phone or email. You are charged when calling them. CHEEKY ROBBING ***t*.
Was happy to pay the initial parking fine of £60.00 if they could show me legal documents they were allowed to issue fine which I believe was public land. I still believe is a scam and I won’t call the number up and pay by phone with my card details. I would be happy to pay through my bank. Now they still send letters asking for now £160.00 before it goes to court. Provide the documentation I’ve asked for and I will give you you £60.00. Otherwise I will see you in court.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Faulty time on camera

My wife entered one of their carparks on 26/10/24. She saw the signs and left the carpark to go elsewhere. The camera took the first picture at 10.24, and the second at 11.24 despite her literally turning the car around. I suspect it was something to do with the hour change that weekend! We provided them with photographic evidence from the parking company at Costa, who confirmed that the car was actually on their carpark when the first picture was taken, and hence that our 'story' was true. Apparently, this was insufficient evidence! Looking forward to court, and my costs for wasted time will be far higher than their parking fine!

October 26, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear John,
Thank you for sharing your feedback. We understand the frustration this has caused. If you suspect an error with your parking charge notice (PCN) and have evidence to support your claim, we encourage you to contact us directly at 08451210065 (8.30 am to 5.30 pm GMT), we would be happy to address this further.
Warm regards,
Euro Parking Services

Advertisement
Rated 1 out of 5 stars

I didn't realise i received an letter…

I didn't realise i received an letter for PCN until the 22/12/2024 i was fined in the 6th November 2024 (£60)as i was't parked correctly in bay i have tired to get in touch with Euro parking services no joy so i have written to them as i have said its unfair i have been charged for 10 min stay at Cape in Macdonalds and i'm sure plenty of people get the same letter l

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

Just received a Parking Charge Notice…

Just received a Parking Charge Notice ‘Final Reminder’ from this outfit demanding £100, which was interesting given I never actually received their original notice? A simple google search on Euro Parking Services reveals this scenario is seemingly very common and experienced by many around the country. Not great really…

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Cameras not picking up the fact I paid…

Cameras not picking up the fact I paid two visits to Sainsbury's that day 7,12 24, sent me a fine which I have no intention of paying, was there at 10.15 with the wife, and came back later approx 16.00 saying I was there seven hours. I also went to Iceland in this time and my wife was not with me second visit, Don t know if the letter is a scam or not but not paying any fines. I have proof my car was on my drive between 11. 00 and 15 .40 with a neighbours cameras, can,t wait for the court case to reveal this.

December 7, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Steve,
Thank you for sharing your feedback about your recent experience. We understand the frustration this has caused. If you suspect an error with your Parking Charge Notice (PCN) and have evidence to support your claim, we recommend using our official website for assistance. Visit https://europarkingservices.com or if you prefer direct communication, please feel free to contact us at 08451210065 (8.30 am to 5.30 pm GMT) we would be happy to address this further.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

£60 for 8 minutes.......Really?!

I recently parked outside a solicitors office on a Saturday, well I say outside, I was half a car width outside it. Needless to say that the solicitors was closed as it was a Saturday and the shutters firmly down, meaning i had not impacted either the solicitors trade or the ability for their staff to park.

I remained here for a whole 8 minutes and 40 seconds (as per the photographs supplied by the company)

Having read the reviews of this company I will appeal it and no doubt it will be unceremoniously rejected.

Though it is no issue, they will have to justify in court how 1 metre width of car has impacted enough to warrant £60. Especially given you can see on the photo that another 3 cars could have easily parked next to me.....so I wouldn't exactly call it infringement....I look forward to your explanation of how I have caused a detriment to a closed solicitors that doesn't offer a 24 hour 7 day a week service?!

December 13, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Horrible & Rude communication

Horrible & Rude communication,
My wife was expecting and went to get her medicine while she was sitting in the car, there was small notice on the gate that few spaces are reserved for church, nothing else visible, though am living 2 streets down and never see any notice of parking been manage by Thugs, Appealed but refused straight away , no compassionate or kindness,
Hopefully will fight in local court or where ever i have to go, injustice

December 4, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Omar,
We are truly sorry to hear about your experience and understand how upsetting this situation has been for you. We appreciate you sharing your feedback, and we want to address your concerns. Please contact us directly at 08451210065 (8.30 am to 5.30 pm GMT) so we can discuss this matter and work towards a resolution.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Bullying scum

Bullying scum. So my daughter entered a car park that she uses everyday for university. Recently, she entered the car park after heavy overnight snow, covering the car park completely, therefore rendering the marked bays invisible. She Parkes around 9am until 4pm most days. On the said day. The snow stopped around mid morning and turned to rain, which obviously cleared the snow. This had revealed that she was slightly over the marked bay line, which to be fair, was good effort as she could not see the lines when she arrived. Obviously they sent her a PCN but surprise surprise they sent pictures once the snow had cleared. Please tell me how you are supposed to park within the bays if you can’t see the lines. Appeal was thrown out, I doubt they even read it as someone with common sense would have checked cctv and seen the condition of the car park when she arrived. Absolutely bullying scum. Well I got news for you arseh@@@s she ain’t paying no fine, I’m not allowing it. We will take it to court and watch you get laughed out of the building. Embarrassing company. We know what happens to bullies!!!!

November 20, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Neil,
Thank you for sharing your feedback about your recent experience. We understand the frustration this has caused. The safety and fairness of our parking system are very important to us, and we aim to ensure all customers feel treated respectfully. So we would like to take another look into this matter to ensure it has been reviewed fairly. If you would contact us directly at 08451210065 (8.30 am to 5.30 pm GMT), we would be happy to address this further.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

I park for 10 min and they took 10…

I park for 10 min and they took 10 pictures and I am disabled I cannot sit down more the 20 min .that’s why I park there and I didn’t now there was a camera at luna shop in Leeds it’s Completely closed so they charge me 160£ to pay the ticket and I don’t have to eat so from where I will bring that money. and I Called them to pay monthly they said I need to pay it all. It was 60 now they are 160£ cos I Delay for 2 month it not fear like that .

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

I have company fuel card BP. They took about 10 photos of me parking my car in the fenced area using a disabled card, but pictures show clearly they lies. I not parked sign area.

Rubbish and disgusting company! They took about 10 photos of me parking my car in the fenced area using a disabled card... I avoid the avoided liter area, you can see in the photo that there are about two or three large trash cans, I stopped 2 meters away, claiming I was unwell, and there was a lot of nervousness, appeals, etc., illegal measures. There is a sign saying you can't park there. There are two or three large trash cans in the area marked with the sign. Just update: My appeal was rejected because I was going in the wrong direction, not the BP shop. Now I have independent appeal for them scammers!!! Looks like accepting i don’t parked where sign, but quickly changed “I left my car other ways “Absolutely disgusting behaviour disability and human discrimination. pcn 3033138

November 26, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation is for you. To better understand the situation and assist you, we kindly ask you to reach out to us directly at 08451210065 (8.30 am to 5.30 pm GMT) or visit our website at [https://europarkingservices.com] to learn more about our efforts and services.
Warm regards,
Euro Parking Services

Advertisement
Rated 1 out of 5 stars

Unwarranted PCN

This company operates at the marina where my boat is berthed. We were asked to give the marina our car registrations so that we would be exempt parking charges. Despite giving our registrations, I've just received a PCN from this company. Of course I will not be paying. What a bunch of money-grabbers!

November 18, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Peter,
Thank you for bringing this matter to our attention. We’re sorry to hear about the inconvenience you’ve experienced. We’d like to investigate this issue further to ensure it is resolved promptly. Would you please contact us at 08451210065 (8.30 am to 5.30 pm GMT) with your details? We’ll do our best to address this situation.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

UNFAIR PARKING OUTCOME

When I parked my wife’s Darcia Sandero at 33118 Earlham Hotel Car Park Norwich the ANPR there identified that car as a white Mercedes. I have the screen shot evidence of this which I presented to Euro Parking Services but they dismissed it as insufficient proof. I also called to pay over the phone and the number plate was that of a white Mercedes. There is no option to pay cash to park at this location so the two options available were floored making it impossible for me to make a payment for parking.
I have appealed to the IAS and written a complaint letter to Euro Parking Services Customer services all responses justified the issuing of the ticket.
I am appealing to The Trading Standards to check this company out as they are exploiting facility users.There are a lot of people who have written reviews here with almost similar issues on parking fines.
I personally feel robbed by Euro Parking Services on this occasion.
They have a generic response to complaints referring complainants to call them on 08451210065 which is not a free number to call.
If sincere, why not give people a free phone number?

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Thoroughly dishonest and morally bankrupt company

I have been working on my Mothers Property for the last year and we were assured by the building management company that parking was not enforced. I received a fine from Euro Parking Services for parking in my own Mothers designated bay! On trying to appeal the fine Euro Parking Services online appeal form will not submit - surprise, surprise! I'm not surprised that Euro Parking Services have 100% negative reviews - as they are a morally unprincipled company preying on whoever they can.

November 1, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Paul,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you've faced regarding parking. Please contact us directly at 08451210065 (8.30 am to 5.30 pm GMT) for a more detailed discussion. We appreciate your patience and hope we can resolve this matter to your satisfaction.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Disgusting

Disgusting. Parked for not even 3 minutes got out of the car saw the shop was closed read the sign to say can’t park there only customers can. Got back in car to move it all within 3 minutes now have a fore court action and a £160 fine. How is that allowed you get 10 minutes leeway with council to read signs. I’m sorry I’m not superwoman and can read at the speed of sound. Appealed got standard reply. How is a £160 fine just for 3 minutes.
They say on letter respond within 14 days and surprise surprise the email they have given doesn’t exist lol absolute joke should be ashamed !

October 30, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Jemma,
Thank you for sharing your experience with us. We understand how frustrating this situation must be and would like to address your concerns. We would like to assist you further and encourage you to contact our team directly at 08451210065 (8.30 am to 5.30 pm GMT). Our team is available to address your concerns.
Warm regards,
Euro Parking Services

Advertisement
Rated 1 out of 5 stars

I am completely discusted the way I…

I am completely discusted the way I have been treated regarding this company yes I made a mistake buy parking for a couple of minutes now trying to rip me of with a 100.00 pound fine as I tryed to explain that I'm going threw a very difficult time at the moment with loosing my dear wife threw a very tragic accident and where on earth do they think that you can raise this kind of money this is making me very stressed and unwell

October 18, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Mark,
We are truly sorry to hear about your recent loss and the difficult time you are going through. We understand that this situation has added to your stress, and we genuinely want to address your concerns with care and compassion. We encourage you to contact us directly at 08451210065 (8.30 am to 5.30 pm GMT) so we can review your case.
Once again, we are very sorry for the distress this situation has caused.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Absolutely appalling bully boy tactics

Absolutely appalling bully boy tactics, abusing vulnerable people who then pay instead of defending their legal rights. This company will never take you to court, they use that threat to try and get vulnerable to pay. If they do issue proceedings counter sue them for £10000 in fees for having to deal with them the court regularly awards damages if you turn up and they don’t. They are an absolute joke and evil scum. The judiciary hates having these cases come before them, and regularly criticize these companies

October 1, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Jonth,
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and would like to address any concerns you may have.
We kindly ask you to provide us with more details to address your issue. You can reach us at 08451210065 (8.30 am to 5.30 pm GMT) for a more detailed discussion or visit our website at https://europarkingservices.com for additional support. We are committed to resolving disputes fairly.
Warm regards,
Euro Parking Services

Rated 1 out of 5 stars

Absolute joke

Absolute joke, they disregard anything you say in the one appeal you can make! 06:45 in the morning there a matter of minutes waiting for a gate to be opened. the kiosk they state I should have 'paid at' was inside a building that doesn't open till 08:00.
They don't deserve 1 star.....

October 10, 2024
Unprompted review
Euro Parking Services logo

Reply from Euro Parking Services

Dear Em Barton,
Thank you for your feedback. We understand your frustration with the timing of your visit. However, it's important to note that even when certain facilities, like the kiosk, may not yet be open. Alternative payment methods such as our online system or app can be used regardless of building hours.
We encourage you to contact us directly at 08451210065 (8:30 AM to 5:30 PM GMT) if you'd like us to review your case further.
Warm regards,
Euro Parking Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look