Eversmart Energy 

Don't touch with a barge pole!
Worst company ever! Never reply to emails (just automated response). Impossible to telephone..... No bills.... Don't touch with a barge pole!

Time to report to OFGEM. Not sure what they will do as they are pretty toothless.

My original review has been removed by Eversmart, but I want to save potential customers' time, so will try again...
My housemate chose to switch to Eversmart Energy after a price comparison site showed their prices to be considerably lower than our original supplier. It was an easy switch and we were paying a direct debit to them every month for around 4-5 months. Then, we received a bill from our original energy suppliers and, after some digging around, learnt that Eversmart had never contacted our original supplier to begin the switching process. Despite this, they were more than happy to take our money every month without supplying us with any energy. I spoke with an advisor and he was quite possibly the rudest and most unhelpful 'Customer Service' adviser I've ever spoken to. He simply explained that he would scratch us from the records, give us our money back but would "definitely start the switching process properly" this time, to which I kindly refused and said goodbye. In short, do not be fooled by the cheap price comparison, this pathetic excuse for a company is not worth your time or money. Do the extra looking around and invest in a credible company who look after their customers.

If anyone has received a huge bill from Utilita as an old Eversmart customer please DO NOT PAY IT! Dispute the bill and request evidence. Ask for every monthly bill from the time your Eversmart account started, compare it to any bills you already have. You will probably find they are completely different. Don't just check the values, check the readings too. And then lodge a complaint with the energy ombudsman if Utilita won't sort it out. They are ripping off Eversmart custmers. I got a bill for £574.00 which I don't owe. When I checked why, it looks like the meter readings have been re-set so you are being charged twice! There are a number of people on Mumsnet who have had the exact same problem. PLEASE DO NOT PAY THEM!!! COMPLAIN AND REPORT THEM!!

I wrote a review with Utilita but perhaps I should have written a review here. A review about how absurd the operation of this company is. The outrageous amounts of money this company is asking for. And the sheer lack of any kind of company integrity. They are definitely trying to squeeze money out of previous customers to save their bankrupt behinds!

According to the bills sent, our house, which at the time period they're billing us for was only one man strong, has used a mammoth 325 units of gas, between Aug 22nd - Sept 18th 2019. Our house is facing a whopping sum of £679 in debt to this utilita/Eversmart duo. After 6 months of chasing up this debt, I'm being told this energy consumption has been validated as correct. Correct? We've only just managed to use that same consumption across the last 6 months! Lord only knows how many customers have already paid this supposed debt.

I was switched to utilita in September 2019 when eversmart went bust, I stayed with them for a few weeks, fastforward june 2020 and i get a bill for £565!!! Going back to 2018/2019 i never received a; bill, letter, call or email and My online account was never updated. i had an active direct debit, which they can change under strict guidelines but didn’t I also had a smart meter. Having got in touch with utilita, they’re reply was outside the 5 day limit (i had to email twice) they are claiming that they’ve looked into my account and Debt advisors tried to contact me? Which is absolutely not the case at all. I’ve never had a problem with energy supply bills or payments. I’m utterly confused. I’ve asked for proof of what they’re trying to tell me.

I left Eversmart 10 months ago and now just been hit with a bill of over 200 pounds. I tried several times via telephone and email to get in touch when I was with them but no joy so I left as had not had a bill for a year. Was paying by direct debit. Just telephoned them and they have now told me I was not paying enough in my monthly payments and I owe them. Not happy to say the least.

Terrible , just terrible. Tried to switch over from them and kept getting emails to say they have blocked the switch. Just got an estimated bill from them for 8 months ago and told to pay. Have paid an absolute fortune in electricity with them and Utilita , never use again, avoid at all costs!

Very Doggy, I joined this company as it was showing quite cheap tariff, I did not received any bills but they switched to Utilita who charged me double the tariff. Ever smart has changed their name to Simple Energy Advice. They are all in alliance, be aware of them and change to a decent company. If you are Utilita customer they will delay switching even if you pay them in full.

I'm happy with energy smart. Doing easy my life, easy top up energy.

Owe me money gone bust in debt with other company thanks to you hope u have a crap xmas horriable trick 5 months u owe me to be told will never get it bk

If you were a member of the Loyal Family Saver Club, the interest you earned will not be included in your final account credit that will be sent to Utilita. Instead you need to get in touch with KPMG who are the official receivers, see contact email address on the OFGEM web site (web links are not allowed by TP) search for Eversmart, click on Complaints and contacts where you will find the KPMG email addy. Send your email and KPMG will send you a form to become an unsecured creditor. I found this out today so as yet have not received my form. Best of luck!

How wrong I was. Company gave no notification of difficulties and neither did Ofgem. Company has seized trading and once again it will take months for many customers to get their funds back. I was extremely lucky because I hastily cancelled my Direct Debit and grabbed credit card payments back before they did. Looks like another corrupt entity bites the dust - until the directors start another business.

Switched to them in 2018 via a comparison site and because they were competitively priced. I never received a bill or any communication. I called them to see if I was in credit or debt as didn’t want to be hit with a bill down the line and told everything was fine and not to worry.
Now they gone bust and direct debit been taken out after company ceased.

Were good at first but then customer service went right downhill. Now they have gone bust and I find this out 2 weeks after my account had been passed over to another company.

Very bad energy supplier. Bad communication and liars!!

The new provider is Utilita Energy. Their TrustPilot reviews are slightly better but still mixed!
EverSmart upped my tariff twice without notification. They had until 23 September before I could approach Ofgem, sadly they ceased trading before I could resolve it.
The Ofgem website states that new providers MUST look at outstanding complaints however on the Utilita website it says that they won’t. Time will tell!

Insisted I had a smart meter installed in Sept 2018 have never been billed for any gas until today Sept 2019 following a phone call to complain. Have reported this several times over the year to no avail but today I got the person who could rectify the problem, as I pay by direct debit this has not been an issue. It took 22 minutes to get through but problem solved and the tariff I am on is the cheapest available on all the comparison sites.

I set an new account up in July, the account was set up for the wrong address, I contacted eversmart to change the address and was advised that the account would be cancelled and that I would receive a refund for the 1st direct debit amount that I had already paid within 3-5 working days. 37 days later and still no refund, the whole process has been made extremely difficult with it being impossible to speak to anyone on the phone unless you are prepared to wait in a 2 hour queue. Disappointed to say the least.

I changed over to Bulb on 02 May this year. Out of curiosity, having heard the news, I logged in to my Eversmart account over the weekend and discovered it is still 'live'! They have been continuing to create new statements based on estimated readings, the last being on 16 August 2019. Not only that, when I left I had a small credit balance yet they continued to take Direct Debits.

I have tried and failed to contact them on this matter and also about incorrect meter readings attributed to my account. I presume my failure to make contact today is due to their demise.

I have now contacted my bank and they have actioned the refund of two Direct Debits under the terms of the Direct Debit Guarantee.

If you have already switched away from Eversmart and in a similar situation I recommend you take this course of action. I say this because the information on the Ofgem website only gives advice to those still taking their energy from Eversmart (waiting for your new supplier nominated by Ofgem to contact you).

Although competitively priced, hence some stars in the rating, the reason I switched in the first place was the initial difficulty in accessing and entering meter readings online. I did not have or want a smart meter (I am capable of taking and forwarding meter reading at least every month) but their statements did not seem to reflect the readings I had forwarded.

Don't reply to emails.
Don't reply to emails take over 1 1/2 h Answer phone calls don't send final bill Eversmart Energy not so Smart when they bill always Estimate even CEO don't Reply. I used to be eversmart costumer. I was lucky enough to leave eversmart.

Now it not trading.