Eversmart Energy 

Customer service dire had 16 months at a good price , but they do not respond to emails They fitted smart meters but did not read them and continued to estimate ! How daft is that? They also paid me £ 40 to fit smart meters. Could see they were about to go bust about 6 weeks ago and managed to switch so good riddance to them . Think I still owe them a few quid they wont get it as I shall put in a counter claim for my expenses which will be much more but don't expect to get anything back . I expect the directors paid themselves exorbitant salaries so they can walk away laughing. Snouts in the trough me thinks!.

Well it doesn't surprise me that they have ceased trading. Their customer service had become intolerable which indicated all was not well. The only thing I can say is I had 16 months of cheap gas and electric but now must wait for OFGEM to sort out a new supplier which no doubt will be too expensive so I will end up switching. I think it's time something was done about the number of companies entering a market with price levels that they just can't sustain. It just makes more work for everyone.

Glad I switched last week Eversmart has gone & ceased Trading!!!!!!!!!!!!!!!!!!!!!!!!!

Eversmart will put you on hold for hours, they will not respond to your emails, and they do not care for their customers. Goodbye!

Terrible customer service!!

Started off OK but customer service is just shocking. Their website only has bills from an old account before I changed tariffs so cannot show the status of my account or latest bills - which they seem able to email you but not put them on the portal - why??? The account summary is so basic I've seen better websites put together over a weekend by a 10 year old. The payment functionality on their site doesn't work so if you need to make payments over and above your direct debit you have to contact them.
Then you try and contact them, most of my contact has been by email which take days / a week to answer and when you get the answer its apparent that the staff have haven't read the question so you have to ask them again. Something that should take mins to resolve takes weeks.
As per the reviews below it appears they are paying customers £10 to give good reviews which I think says all you need to know.....

No correspondence about contract, no emails, no calls. When 1st direct debit payment was taken by Eversmart I had a call from previous supplier chasing my monthly payment. Eversmart had not made any switch. After contacting Eversmart, they said they had made a mistake & had set up account at different postcode promising me full refund & confirmation by email & phone call.
No phone calls, no emails, no refund as yet. Contacted Eversmart to be told there is a backlog with payments & I would again be contacted by email or phone call.. still waiting.
They take hours to contact on the phone, took 3 attempts to get a callback from the callback service & the live chat service doesn't work.
Put me off & going with another supplier.

Terrible customer service! Can never get through to anyone, online chat never available and they never respond to Facebook messages or emails. I left them 4 months ago as they would not give me an in house display for the smart meter they took months to install and I still have not received a final bill!!!!!

Worst electricity company I have had in years... expect terrible customer service, no responses, late bills and an overall substandard experience.

Well, their product represents really good value for money, but getting to speak to someone to transfer my account across to my new home is a NIGHTMARE!!!! Been trying all day, and have had at least five conversations. They have a facility that gets them to call you back when you get to your position in the queue. On my fifth conversation of the day (at 5pm) the q was said to be 30 mins ...... still waiting for the phone call? Blimey ....how can they run a business with a customer service like that???

Joined for the good rate, now that’s up they are so unhelpful and won’t assist to let me leave them. Never again!!!

Tried to switch and they put a block on it. Rang up and was told they didn’t have my gas reading, despite having smart meters installed when I joined....turns out they never put the smart meter on the gas.

Anyway, initially a guy called Cameron was helpful in emailing me. I gave them the gas reading and was told I owe £209 - I said ok, I will pay in one go so I can switch. To which I was told he can’t take my payment and someone will call me back....never got the call & it all went downhill from here.

Meanwhile I actually worked out my bill and discovered I should have been £40 in credit for the gas!! Logged onto my account to find they had indeed credited this so I rang back again to see if I can switch, was put through to customer service who told me I owe £200 for the electricity now, when I queried how that is possible as I have a smart meter (and the gas is now up to date) he said well we haven’t had your electricity reading in the year you have been with us - Again I said I have a smart meter but he rudely told me it’s not for them to take the reading, this is my responsibility to let them know the reading!!!

So it appears in 12 months they have not taken one reading from me - how can this be good business sense?!? Also I’d like to point out if they have no reading how can he say I owe them?!? I asked for a call back in an hour so I can give the reading when I got home from work - that was over a week ago and I’m still waiting for the call. I can’t seem to get a meter reading from my smart meter, just my jaw usage so need their advice to talk me through it.

I have no idea where I stand with my account, the web account is absolute crap - doesn’t work most of the time and when it does you can only view basic information and past invoices - I can’t even see what my current price is.

I don’t know if they are being difficult on purpose or really have no idea what the heck is going on with my account.

Never ever again will I use EverSmart and urge anyone considering them to avoid like the plague.

From initial sign up with a polite young man on the doorstep to now I’ve had no Problems..

Manage everything through my app.. easy

Excellent customer service from Dominic. He got back to me very quickly by phone and followed it up with an email . Would recommend.

Avoid this shambolic Energy Supplier!!! I switched from them in May 2019 and still waiting for my credit balance to be refunded despite numerous contacts and promises (not kept) Customer service non existent as is the complaints procedure.

Agree with all the one star ratings on here - the customer service is so bad it makes your wonder if they are doing things wrongly on purpose. Spent all afternoon on the phone with them trying to switch tariffs and get an account balance. Despite having a smart meter installed they have not updated any readings this year. They actually rang me a month ago to ask why I had not submitted any readings so I had to remind them they had installed a smart meter. When they did finally wake up and take the readings they used the wrong units and said I owed them thousands. Would strongly advise to avoid.

The customer service at Eversmart is cartainly amongst the worst I have experienced. In fact, it's so bad it could go head to head with BT in a 'worst customer service of the century' award and the winner would be hard to predict. There's bad and then there's BT bad and Eversmart has done a great job at doing things really BT badly from the outset.

Everytime they promised to do something, they broke their promise. They were utterly hopeless. Now it seems they have put customer service offshore where the service has gone further downhill.

I'm leaving them. I've had enough.

If things are ok, if they give you a realistic quote and if they do some basic account management to make sure everything is working, you might get an ok service but my experience looks nothing like this.

In summary:

The quote I got was unrealistic. They at first said this was my fault, that they only act on the information provided but backtracked quickly and admitted it was their fault.
Every step I took to get my payments right was scuppered by their inability to amend my direct debit. They cancelled it the first time, ignored the change the next time.
They cannot raise statements automatically due to the fact that 'At present we are going through a few system updates, and are having to raise bills manually. This should all be resolved in the new year and bills will raise automatically.' - apparently these system updates have been running at least since May 2018 and must still be updating! Why they insist on trying to lie their way out of everything is beyond me.
The website is a very basic effort that doesn't work very well if you use Firefox.
Customer Service has gone further downhill (if that's possible) and emails go unanswered apart from automated 'We're on it' emails that mislead you into thinking 'They're on it'. They're not.

Invoices are not generated automatically. They never checked my account was setup properly so I didn't get an invoice for six months.

I want to be able to recommend them because they are a small supplier in an industry dominated by big and greedy companies but they're small in thinking too. It's a shame.

What a shambolic bunch they are.

My address this company has on its records is incorrect. They have not shown my opening readings on their portal therefore I cannot upload my meter readings. They failed to pass on my opening readings to my previous energy company who were unable therefore to finalise my account and refund my credit balance. I have contacted Eversmart by online chat, email and telephone, explained the errors and repeatedly told them the opening readings and been assured that they would be corrected, nothing has happened nor any changes made. These issues are very simple to resolve yet Eversmart seem totally incapable of changing anything. I have had no bills in 2 months (how can they with no starting point) and have built up a considerable credit balance but fear much trouble to come.I was told that my opening readings would be passed to my previous supplier but nothing happened until my previous supplier phoned them and got the readings over the phone. Pathetic really.

Wow !! I rang up and was on hold for a little bit but once I got through they were rely polite and sorted my billing issue right awaay for me. Thanks i recommend

Brilliant value, much cheaper than any other supplier I could find!

Simply the worst company i have dealt with in any capacity, at any time, in any context.

Quite how this company has been authorised to operate in any capacity is beyond me.

Never contact you back, on hold for hours, their bills make no sense and you get the distinct impression from their staff that they are actually trying to annoy you or aggravate you. Cant recommend highly enough that people should avoid like the plague.