Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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See what reviewers are saying
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension Fund
- Business to Business Service
- Financial Institution
- Investment Service
- Pension Office
- Retirement Scheme Provider
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trying for almost a year to reset my…
Trying for almost a year to reset my password keeps saying the same thing emailed you so many times nothing being done about it
October 7, 2022
Reply from Evolve Pensions
Hello Robert,
We're sorry to see you have had difficulty with your evoLink account. So that we can look into this further please could you email us at info@evolvepensions.co.uk
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Absolute thieves I tried to opt out and…
Absolute thieves I tried to opt out and they would not return my contributions basically stole my money disgusting
October 5, 2022
Reply from Evolve Pensions
Hello Darren,
We're sorry to see you are disappointed with the service you have received. Unfortunately due to legislation we are unable to pay back any contributions paid if a Member opts out outside of their opt-out window.
If you believe this to be incorrect please contact us so we can look into this further.
Thank you
Trying to log on to my account
I have tried to log into my account several times with no luck.
It always says that it doesn't recognise my email address but you still send me emails to the same account with success.
September 8, 2022
Reply from Evolve Pensions
Hello Steven,
We're sorry to see you are having difficulty with your evoLink account. So that we can look into this further please could you email info@evolvepensions.co.uk.
Many Thanks
Sorry I don't have any ideal,don't even…
Sorry I don't have any ideal,don't even know my password for assessing it.
October 5, 2022
Reply from Evolve Pensions
Hello Emelia,
We're sorry to hear you have had difficulty assessing your account. Our Administration Team will be able to support with this. You can email our Administration Team at info@evolvepensions.co.uk. Our phonelines are open Monday-Friday 9am-5pm. Thank you
Reply from Evolve Pensions
Hello Suzie,
We're pleased to hear you've found our service easy to follow.
Thank you for our 5 star review.
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They sorted everything out for me.
August 10, 2022
Reply from Evolve Pensions
Hello,
We're pleased to hear we were able to sort everything out for you.
Thank you for our 5 star review.
Great customer service
April 1, 2022
Reply from Evolve Pensions
Hello Natalia,
Thank you for our 5 star review.
We're pleased to hear you've found our customer service helpful.
It waa taken too long for transfer
It was taken too long for transfer
First waited week for any answer.
Over 3 months waited for transfer.
June 16, 2022
Reply from Evolve Pensions
Hello Rob,
We're sorry to see you are dissatisfied with the Transfer Process. This process follows the guidelines set out by The Pensions Regulator to prevent our Members from being affected by scams. Transfers can also be delayed by the time it takes a receiving scheme to complete the required paperwork.
If you have any questions please do not hesitate to contact us.
Thank you
Cash on time
Applied for lumpsum for new garage roof, cash was in my bank on the day that Evolve had told me when I applied. Good service
October 3, 2022
Reply from Evolve Pensions
Hello Dave,
We're pleased to hear you've found our services good.
Thank you for our 5 star review.
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All very good and clear
October 3, 2022
Reply from Evolve Pensions
Hello Trevor,
We're pleased to hear you've found our services good and clear.
Thank you for our 5 star review.
I sent back my policy to claim it no Correspondence
I sent back my policy to claim it, unfortunately I have heard nothing back , it’s only a small sum to come back but never the less should be some communication
July 28, 2022
Reply from Evolve Pensions
Hello Bonnie,
We're sorry to see you are disappointed with our communication. Please could you contact our Administration Team so that we can look into this further for you? info@evolvepensions.co.uk
Thank you
Making life difficult for me to…
Making life difficult for me to transfer my own money out to another scheme.
June 1, 2022
Reply from Evolve Pensions
Hello,
We're sorry to hear you have been dissatisfied with the transfer of your Retirement Savings. Our transfer process follows the strict procedure set out by The Pensions Regulator to protect our Members from scams. We take all feedback on board and will continue to review this process for potential improvements.
Many Thanks
Professional experience and service.
July 1, 2022
Reply from Evolve Pensions
Hello David,
Thank you for our 5 star review. We are pleased you have been satisfied with the service provided to you.
Thanks
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I found the person on the phone very…
I found the person on the phone very pleasant and helpful. I would recommend Evolve. The website is very cool and very functional.
September 27, 2022
Reply from Evolve Pensions
Hello Phil,
Thank you for your review. We are pleased you like our website and that our Administration Team were helpful.
Thank you!
Can't get my log in details
Can't get my log in details. Not even sure if I have a pension with you.
September 30, 2022
Reply from Evolve Pensions
Hello Chris,
We're sorry to hear you are having difficulty accessing evoLink. If you could email us with your full name, NI number and date of birth to info@evolvepensions.co.uk then our Administration Team will be able to look into this for you.
Thank you
Rubbish can never get on it
September 30, 2022
Reply from Evolve Pensions
Hello Sarah,
We're sorry to see you are unable to access evoLink. If you could email us with your full name, NI number and date of birth to info@evolvepensions.co.uk then our Administration Team will be able to look into this for you.
Thank you
Very polite and informative
Very polite and informative, concise and quick, pleasant call no problems at all. Overtly helpful overall excellent experience.
September 29, 2022
Reply from Evolve Pensions
Hello Simon,
Thank you for our 5 star review.
We're pleased to hear you're satisfied with our services.
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Reply from Evolve Pensions
Hello Ian,
Thank you for our 5 star review.
We're pleased to hear you've found our your pension easy to access.
Reply from Evolve Pensions
Hello Brian,
We're pleased to hear you've found our services helpful and informative.
Thank you for our 5 star review.
useless heard nothing from them…
useless heard nothing from them absolutely shocking service , just appalling that companies use them
September 29, 2022
Reply from Evolve Pensions
Hello Doug,
We're sorry to hear you're not satisfied with our service. I've looked on our records and can see you was sent a welcome email, if you didn't receive this please contact us and we can get it sent to you.
Thank you for our review.
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