Evoto Reviews 

358
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product significantly speeds up their editing process and improves results, appreciating the AI tools for features like skin retouching and background changing. People highlight the ease of use, which helps create beautiful images and simplifies their workflow. Conversely, a small portion of people felt dissatisfied with customer service, citing poor support and unresolved issues. Some also experienced app bugs, crashes, and inconvenient login processes. Furthermore, complaints arose regarding disappearing credits, multiple charges, or difficulties with refunds, alongside concerns about a headshot generator.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some expressing satisfaction and finding the... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction with its editing and... See more

Application

Customers consistently note negative experiences with the app, citing numerous technical issues and a lack of... See more

Payment

Users describe negative interactions with payment, with many reporting issues with transactions and credits... See more

Customer service

Reviewers express significant dissatisfaction with customer service, often describing it as woeful,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

using Evoto since 5-6 years now and i have to say its one of the best programms for editing and retouching. But in a time where money and work gets every day weaker, i cant afford it anymore. i bought... See more

Company replied

Rated 4 out of 5 stars

I’m very satisfied with Evoto. The software is intuitive, fast, and delivers high-quality results, especially for portrait retouching. The AI tools save a lot of time while still allowing good control... See more

Company replied

Rated 4 out of 5 stars

Using Evoto has been amazing, it's halved my editing time. I've noticed a few things that still need improving but there's new updates all the time so hopefully these will be added soon. Great syste... See more


Company details

  1. Software Company
  2. Photo Restoration Service
  3. Photographer
  4. Photography Service
  5. Software Vendor
  6. Wedding Photographer

Written by the company

Evoto is a next-generation photo editor that redefines workflow and frees you to focus on creation rather than tedious work. It enables you to get thousands of high-quality photos that are processed with 10x speed to turn your dreams into reality.


Contact info

3.4

Average

TrustScore 3.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(358)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Very impressive for retouching!

Evoto is very impressive! I’ve mostly used it to edit skin to remove acne and wrinkles while still maintaining real skin texture. It’s saved so much time compared to cloning/stamping in PS!

May 20, 2025
Unprompted review
Rated 4 out of 5 stars

Its a nice program

Its a nice program to work with
Very Comprehensive and fast results.
As a professional commercial photographer this has sped up my workflow significantly.

May 21, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Prices increased more than double

After my bad review here, with just 1 star they offered me to help. So there is some service. I can use my credit for 6 more month before they expire. 1 star for writing me and 1 star for the fast offer.

The prices raised more by double. As soon as I find an alternative I am done with you. Also I lost my credit, coz it is just available for one year. No reminder, nothing. No service just money!

May 20, 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for your feedback. We sincerely apologize for the frustration caused by the price increase and the confusion surrounding your credits. We understand how important it is to feel supported, and we’re glad to have been able to offer assistance by extending your credits.

We also appreciate you acknowledging our quick response. However, we take your concerns seriously and are continuously working on improving our service and communication regarding credit expiration and price adjustments.

We’re sorry to hear that you’re considering alternatives, and we hope to regain your trust in the future.

Rated 1 out of 5 stars

Evoto's site will not allow me to buy more credits!

Evoto's software is excellent; however, their customer service is a farce, their site has horrible glitches that defeat my concentrated best efforts to buy new credits, and the email from "AMY" telling me I can reach out to her if I need help buying new credits, after about 3-4 days, is an illusion because "AMY" has still failed to respond to me! Evoto's site still fails to work--still will not allow me to buy more credits. I have tried many times over several days. Crap. These on going persistent problems DISGUST me, virulently.

May 18, 2025
Unprompted review
Evoto logo

Reply from Evoto

We are really sorry to hear about the issues you’ve faced with purchasing credits. The good news is that we’ve found a solution to the problem, and it’s expected to be resolved soon this month! We also apologize for the delay in support, and we’re actively working to improve our response times.
Your feedback is important, and we appreciate your patience. If you run into any similar issues in the future, feel free to reach out anytime—we’re here to help!
Thanks for being a valued customer!

Rated 5 out of 5 stars

Best of its kind in 2025

This is the most advanced AI retouching software I’ve found. As a professional commercial photographer this has sped up my workflow significantly. Lots of ways to dial in the controls, fast preview processing and doesn’t crash.

May 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

TERRIBLE customer service

The customer service is beyond terrible. Some live-chat help center somewhere in the middle of nowhere and the employees have no idea what they're talking about.

May 6, 2025
Unprompted review
Evoto logo

Reply from Evoto

We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We’ve looked into your previous inquiries and can confirm that we have already reached out to you via email to address the issues you raised. Please check your inbox (and spam/junk folder just in case) for our response.

We understand your frustration, and we’re committed to providing better service. If there’s anything else you’d like to discuss or if you need further clarification, please don’t hesitate to get in touch. We’re here to help! Thank you again for your feedback.

Advertisement
Rated 4 out of 5 stars

Slow customer service

Evoto as a software works great and deserves at least 4 or 4.5 stars. Their customer service is one of the worst I have experienced. I purchased credits for over $200 and after I edited 65 images I got a notification that I had no credit. I emailed my receipt and proof of charge to them, it takes days of customer service to get back to me. I have been stuck not being able to finish a project for almost a week now. I changed my review to 4 stars. After 6 days customer service got back to me and solved my issue.

April 21, 2025
Unprompted review
Evoto logo

Reply from Evoto

Thanks for sharing your feedback! We’re thrilled to hear that you’re happy with Evoto’s software, and we deeply regret the delays in customer service you experienced. We know how frustrating it can be to have a project put on hold, and we sincerely apologize for the inconvenience this caused.

We’re continuously working to improve both our service and response times, and your experience helps us identify areas for growth. We appreciate your patience throughout this process and are glad your issue has now been resolved.

Thanks again for your valuable feedback and for adjusting your review. We’re committed to providing a better experience moving forward!

Rated 5 out of 5 stars

Game changer …

I can’t believe how easy this program now makes my editing. No more hotspots from flash and no more extremely frayed hair! Even the background change is seamless. So far, I love it!

April 19, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Powerful AI, but poor cancellation UX needs fixing

*** Update April 28, 2025***
After posting my initial review, Evoto’s customer support team reached out personally and confirmed that UI improvements for subscription management are scheduled to roll out in about two months. I appreciate their follow-up, the goodwill gesture they extended, and their acknowledgment of the issue.

Out of goodwill and in recognition of their commitment to improve, I have updated my rating to 4 stars. However, if the promised UI changes are not implemented within the given timeframe, I will revisit and adjust my rating accordingly.

Looking forward to seeing the improvements go live and will update this review again once they are in place.

*** Original Review ***
While my initial experience using Evoto AI’s editing tools has been promising—the results are impressively natural-looking and the interface is smooth and intuitive—I feel the need to highlight a major concern regarding their subscription cancellation process.

Simply put, it’s far too difficult to turn off auto-renewal.

After searching extensively through my account settings and speaking with both a live chat agent and email support (neither of whom knew how to cancel the plan), I was eventually escalated to a higher-tier representative who showed me how. The button was buried behind a tiny, unmarked icon—something no reasonable user would intuitively click to manage billing. It felt intentionally hidden, which is frustrating and borders on unethical UX design. This kind of obfuscation erodes trust and wastes users’ time.

On a more positive note, the AI photo editing itself is fantastic. I’ve only edited a few images so far, but I was genuinely impressed with the power and subtlety of the results. The desktop app was easy to install and integrate into my workflow. I did have an issue with the CAPTCHA loop when trying to claim the 10 free credits, but that was minor compared to the cancellation issue.

If Evoto makes meaningful changes to their subscription UI—specifically making it easy and transparent for users to manage auto-renewal—I’d be happy to revisit this review and raise my star rating. I believe in the product, but accessibility and respect for user autonomy need to be part of the experience too.

April 22, 2025
Evoto logo

Reply from Evoto

Thank you for sharing your detailed feedback with us. We’re really glad to hear that you’re impressed with the AI photo editing tools and that the desktop app has been a good fit for your workflow.

We truly apologize for the difficulties you encountered with the subscription cancellation process. We completely understand how frustrating it must have been to deal with such a hidden option, and we take your concerns seriously. Your feedback about the UX design will be forwarded to our team for review and improvement. We’ve already received the UI modification request and will be prioritizing it for the next update. If there are any new developments or updates, we will be sure to notify you.

If you have any other issues or suggestions, don’t hesitate to reach out. We’re always happy to assist and improve your experience.

Rated 5 out of 5 stars

Using Evoto AI has made photo editing a…

Using Evoto AI has made photo editing a breeze. Not only does it edit the photos fast, they look amazing too. I love that can use it either on my laptop or iPad so I can edit on the go! If you're a photographer or photo editor I highly recommend it!

April 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look