Evri Parcels Reviews 651

I've waited all day for a parcel to be informed by Evri, belatedly after 4pm they're not coming.
I cancelled my day to be in.
I don't know when it's coming.
It's a large package so I do need to be in.
Utterly atrocious, they have no respect for people who have to make arrangements to stay in.
I don't know why companies employ them?
I won't use a company for purchases if I know they use Evri.
Evri, only ask for reviews if they know they've done a good job otherwise they don't.
So dishonest.

The post office used Evri to send a parcel to my son in Colombia. Absolute s’t show no tracking no customer service each call is a customer service bot which only has standard replies. The parcel went missing. The customer service phone number is also a bot. Well done Evri it’s hard to get it so wrong. Do not use for anything

Just atrocious service and repeated lost deliveries of parcels they claim to have delivered. I actively ask companies if they use evri and then won't order unless they can provide an alternative solution. No confidence in this company at all

A two hour slot.

Tracking which merely tells you it is out for delivery unlike say DPD who can pinpoint where the driver is and actually send a message when he is close.

Package left in middle of doorstep in full view of street. Driver didn't knock or ring.
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I hate to see that so many times I use Evri the boxes are damaged in a way that looks as if they (the drivers) wanted to know what's inside. I cannot believe this is a simple coincidence (mid of the box with a whole, as if hit, but ripped well enough as to have a glimpse inside the parcel).
Do you really need to know what's inside? Or can't you handle things so the boxes come intact?
It feels so bad I have to write such a review, especially when I know delivery is not easy job.

I trusted them with a personal parcel to ship internationally and they lost it!
Tracking was useless.
Contacting them (personally) is literally impossible.
No explanation about the loss, I don't know what happened and they are not refunding the shipping costs.
Very bad experience - DO NOT SHIP ANY PARCEL WITH EVRI!!

My house has a clearly readable sign on the wall beside my door showing my house name. Yet again evri ( either ignore or just don't bother to look,) have dumped a huge box belonging to someone else, right under my house name. So many people complaining yet nothing improves

Not surprised to see Evri only have 1 star. I ordered a gift for son in law for his birthday, which I paid for next day delivery. After 12 days I still haven’t received it and trying to get in contact with a human from Evri to find out why they haven’t delivered my package is like talking to a grass field, all computerised with no one getting back to me after over 10 attempts. This company needs to shut down as it doesn’t care about customers or the service they should provide.

Delivered to wrong address.
Useless company

They always fail to deliver - - they are impossible to contact in person - they should not be allowed to continue operating - they are useless - incompetent - crooked - employ drivers who make it up as they go along. They really should not be in business - and anyone who volutarily uses them deserves to be ripped off - people should know better - AVOID THESE CROOKED BASTARDS

Parcel delivered nearly a mile away. Again.

How in the name of God can you speak to a human. It is absolutely impossible.
Parcels not delivered and everybody else is to blame !!!!

Do not buy from sellers who use Evri. Guaranteed goods are stolen as too much orders are goingmisding and on a regular daily basis. Read reviews other than Trust pilot to get a true picture of Evri. No communication apart from computer response. Yes they may get lower wages but they are stealing peoples orders.My response to my email to the Director of Evri nil...

Why do so many companies use this appalling company? I can’t even be bothered to detail all the many deliveries which have been simply dumped outside/inside my block of flats without any attempt to actually come to my door, I’m very fortunate to have honest neighbours who undertake to bring them to me but this is simply unacceptable.

evri lost my parcel when it was next day delivery, tried to get in contact with them several times and i was ignored 2 weeks later still don’t have my parcel between them and footasylum where i ordered from the whole experience has been so unprofessional and neither have dealt with it

They should have retained their original identity,Hermes. Because without fail this current mob screw up EVRI time. Hands down, aside from DHL this lot are just appalling clueless bunch of cowboys and cowgirls.

Had an email from evri this morning to say my parcel was out for delivery between 6pm and 7pm. A further email was sent at 6.53pm to say that the parcel will now be deliver between 7pm and 8pm. A final email was sent at 7.26pm to say that there has been a delay with the delivery and they will let me know when the parcel will be delivered.
This is not the first time this has happened when I was expecting a delivery from Evri. I get the feeling that the couriers in my area stop working at 8pm and any parcel they still have to deliver will be delivered at a time that is convenient to them.
I can't understand why businesses use Evri to deliver their parcel when they are so unreliable.

I wish everyone would stop using this delivery service to send parcels. 1st experience with Evri, my parcel was delivered to a locker however I did not receive a QR code till about 3 days later so had no way to access my parcel. Currently waiting for two deliveries, one of which seems to be lost in transit more that 10 days after it's been sent and another that was paid for to be next day delivery, now the ETA is set for 4 days later (2 days after the order was placed). PLEASE STOP USING THIS CARRIER SERVICE!!!

I ordered a hedge trimmer from Amazon the delivery company was Evri and once again Evri have let me down my parcel never turned up now I have to wait days before I can get my money back so I can order another one from another company .again I am not happy😡

I sent a parcel using evri via the post office. The tracking function shows there was one failed attempt to deliver, but no others. Two weeks later, no update and no way of contacting evri to find out more. The chat function is just a sham - it merely repeats the same info, and there is no interaction with a human. The post office can’t help, as they are just an agent.