Evri Parcels Reviews 651

Don't even try, go somewhere else.
Bought an item on Ebay, seller packed and sent with proof. They claimed to try to deliver at multiple attempts, but I have video evidence that nobody was aroudn the area at the given time. My whole family was home, waiting for the parcel. Blatantly just stole the item.
Customer service in non-existent, never get any help.

I sold an item on Vinted. The customer received their order 25/06/2025. Vinted are now refunding them, rightly so. However, I have been unable to get any level of customer, whether dealing with the chat bot (so repetitive}. Tried telephoning that is even worse. Never any human customer service available. Disgraceful. Now I am not able to claim for the damages nor the refund I have given to the customer.

Absolutely useless, sent a parcel that wasn’t collected and deemed ‘lost’ *cough probably stolen cough*. Not only that but my very next experience with them is receiving a parcel, which lo and behold missed its original delivery date and has been lost!!! Again!

What an absolutely joke of a ‘courier’ ‘service’

I’ve removed Evri from all of my eBay listings going forward and asked anyone sending me stuff to please avoid them.

Paid for next delivery for a parcel. It has now been 10 days with little to nothing from their customer service. Avoid at all costs.

I sent a parcel through Vinted with everi They said it was received on the 17th of June and it’s the 22nd and still not out for delivery. They are useless. They don’t pay their staff enough so some drivers don’t give a shit.

My wife ordered some sandals from a Cambridge store for home delivery. When we returned home on the late afternoon of Monday 23/6/25 we found a note from our neighbour to say she had an EVRI parcel for us that had been left with her since FRIDAY 20/6/25 whilst we were out !! EVRI had not left us a note or sent a text or an email so we were completely unaware our neighbour had the parcel prior to today. If we had known the seller used EVRI as their courier we would not have ordered the item for home delivery as we have had enough of their incompetence and inefficiency and always try to avoid deliveries where they are involved. They are just a cowboy outfit.

Zero stars. As of yet, my parcel has not been delivered. Should have been between 15.00 and 16.00. No parcel yet. 17.25. Then they say parcel to big. Being delivered by another van. They can see the size of the parcel when they pick up from the pick up. Do they know what they are doing. Rubbish service. No stars.

Not sure where to start really. EVRI are the courier of choice for Easylife. I purchased a table for my disabled mother only to find it not suitable. I rang Easylife to arrange collection. A date was duly picked and all they could say was the item would be collected between 8am and 8pm. I waited and by 9.45pm I knew they were not coming. There had been no communication from Evri at all. Easylife arranged another collection with Evri and I paid £10 for the privilege.Late on collection day they sent me a collection window, later still they sent me another collection window which was later that day. Great I thought. I went on to the tracking link only to find that my collection was no longer required!!!. There was no name mentioned or reason given. I called Easylife, they had no explanation and could see none on the system they use for connecting to Evri. I did hope they would call someone and ask but they did not. They did say they would investigate. I asked them to let me know the outcome. They were sympathetic and refunded the £10 paid for collection but they would not refund me the cost of the table because their courier screwed up. They duly made another appointment to have the table collected by Evri and yet again I waited and waited. This time like the first time there was no communication with regard to a time frame or anything they just did not turn up. Easylife say no refund until item is back in the warehouse,no speaking to supervisor or manager as there isnt one there and I could arrange to have to item collected myself or they could make another appointment to have it collected by Evri. I sent it back at my cost. Was way too angry with Easylife and them not taking responsibility or even talking to their courier Evri. This is not the first time I have had an issue with Evri. Saying item has been left in reception when I live in a terraced house or saying item left with resident when it has not been. Strangely I heard from the local post office that Evri did not have enough drivers to be able to pick up items for them for 4 days and it took them 4 days to find out the reason. Evri did not offer or volunteer that information. I for one would have a lot more respect for them if they were honest and truthful. Right now I have no respect for them at all.

Normally delivery is great service. However last week booked a return to Bonmarche using Evri. I paid my fee, packaged up item and printed off a label for next day pick up. As I am disabled and undergoing cancer investigations I assessed this was a good choice - less worry for me. WRONG. Three days later still waiting for pick up to return to Bonmarche. Evri App says it’s not expecting returns from me but Evri have taken money to do this??? So here I am - not going back on Chatbox as it’s totally useless - yes I have attempted this. Exhausted by all of this and thinking how hard can this be for Evri?? Contract broken with me that’s for sure and I made this decision thinking it would be a relief. 🥲
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I have received a useless response to my review for EVRI for a delivery to my home on the 18th of June, 2025. 24 hours has passed long ago, I've still not heard back from EVRi. The unhelpful response was for ME to contact them on their number that no-one answers (although there is a picture of a HUMAN being on their website). What set up is EVRi?? Where are the HUMANS. I'm still waiting to be sent an email...something to offer an explanation to my stolen items!!

This delivery company has shown a lack of professionalism. I have received numerous emails notifying me that my package is on its way; however, I have not yet received the delivery. There has been no apology or acknowledgment of this inconvenience, which is quite disappointing and unacceptable. It's still old Hermes; nothing happens even though they change the name! Disgusting!

Tracking no. HO483A1278649571.
Evri received the package (from Temu) on the 5th June
Despite two reviews from me this has still not been delivered. After my first review Claire replied I’ve checked your package and it is ready for delivery and will be delivered to you shortly, not delivered, I reviewed again and was given the same response , still not delivered, are they going to deliver?
I had previously ordered the same item and it was returned by your driver saying buyer refused to accept, then returned the package to China, this was never attempted to be delivered to my house. I reordered and now Evri are still not delivering to me!

CRAP. Item lost (stolen) from their network. Admit they lost it

You try claim for your missing item. Good luck ! Been on chat box.they sent links leading to page id already been on. Then phoned the customer service
GOT SN A I ROBOT !
Fuming !
Still not resolved
Will NEVER EVER USE AGAIN

A rubbish company,simple as that, 2 parcels lost in 1 month, no help at all from them.

worst company in the world,not recomended, laiyers, you can not even make complain, all day waiting for them, after many call and sending many message i received we miss you ,not recomede to use, it is happened many times

I HAVE NOT RECEIVED MY QVC PARCEL IT HAS OBVIOUSLY BEEN DELIVERED TO THE WRONG ADDRESS YET AGAIN!!! WHAT A SORRY EXAMPLE OF A COURIER COMPANY. WHAT GOOD IS A COURIER COMPANY THAT IS UNABLE TO DELIVER PARCELS TI THE CORRECT ADDRESS. AVOID USING THIS COMPANY.

ordered item off Amazon item never arrived, it says item delivered to a safe place??? was it a safe place in the delivery drivers home??, they should take a picture or video handing it over to the customer or posted a pic of the front door , also before handing it over ask for two forms of I.D. i.e. two letters with name and address on them that they have the correct address and person, yet another customer had there parcel go missing from a thieving driver.

evri lost the parcel it was not deliverd never recived it i lost 20 pounds this campany is the pites

Absolutely rubbish couriers in the RH20 area.
Not delivered again. I always ask the despatch team to use anyone else except EVRI. Looks like this one slipped the net!
TRASH!

WHY ARE THEY USING RUBBISH EVRI. STOP SERIOUSLY. 4TH PARCEL IN A ROW DUMPED EVERYWHERE. PHOTO NOT ANYONE'S FRONT DOOR. LIFT SHAFT. I HATE EVRI