Exact Delivery Reviews 

423
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional delivery service, noting that drivers arrive on time and keep them consistently well-informed throughout the entire transport process. People also highlight the incredibly helpful and polite staff who take great care when handling heavy furniture and personal items. Consumers appreciate the reasonable pricing and smooth overall arrangements from beginning to end. Some reviewers were not happy with unprofessional behavior, poor communication, and a lack of proper equipment during certain deliveries. A few people experienced issues with staff wearing inappropriate footwear or failing to handle items properly upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Staff

Customers had great appreciation for the staff, frequently highlighting that the delivery personnel were... See more

Service

People report positive experiences with service, frequently praising courteous drivers, punctuality, and... See more

Product

Users describe satisfaction with product delivery, highlighting that items arrived safely in perfect... See more

Price

Reviewers express great satisfaction with the price, highlighting very competitive quotes and no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was of a vintage leather armchair and foot stool. The driver and his assistant moved the items with great care, expertly maneuvering the chair through a narrow hallway. They were both f... See more

Rated 5 out of 5 stars

They moved three piece suite from Darlington to Stockport. I used Shiply site and chose them as price cheapest. I paid deposit via secure Shiply site and rest was cash on delivery. They agreed the dat... See more

Rated 5 out of 5 stars

These people are simply the best at what they do. I've dealt with lots of delivery companies and these guys know what they're doing - they really took care to make sure a set of alloy wheels were p... See more

Rated 5 out of 5 stars

This is a remarkable transport company/courier. I bought an oven on eBay, in Darlington, and this company delivered it to north Surrey in three days. They communicated immediately they had the order,... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(423)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. I was booked for a ground floor delivery, but I live on the 3rd floor. After a quick call to their manager they delivered to the 3rd floor at no extra cost. I did tip the delivery people anyway but very happy to do so. They did a great job.

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great job

Great job, fantastic , friendly delivery men , parked safely, respected my property , handled two very heavy bulky boxes professionally and carefully. Communication was great from knowing the delivery day , then updates through the day and delivered within their 3 hour window . highly recommended this company .

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I have no hesitation in recomending…

I have no hesitation in recomending this courier, reasonable cost, collected , and delivered on date requested, tracking available through out the process, polite and respectful, I had a really bad previous experience with Proovia! These guys do what you pay for!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Had a very large sliding sash window delivered from far.

Those guys really deserve the praise! No issues what so ever , thinking that i only was going to help as was quoted for one man with my very heavy window but there was two man , customer service paramount! i didn't need to help but was ready as only paid for one man. Thanks you guys, and all the best in your business going forward, you deserve!! Jc vieira

August 29, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

Had a delivery arranged for Thursday, so I booked a day off, only to have a text saying it was being changed to Saturday. When I rang about this, no apology was offered and they even lied by saying they tried to call me the day before. They then turned up on Saturday with only one of the two mattresses, again no apology, couldn’t care less. I still have no bed to sleep on, AVOID AT ALL COSTS!!!

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

About as bad as a delivery service can get…

Very well communicated to before delivery. However; drivers were extremely rude and unprofessional. In the very minimal English they spoke they refused to move a mattress beyond the doorstep for a pregnant lady until I really had to insist. Concerned as to the health and safety of this company given that both were both wearing flip-flops to unload a van. Protective wrapping on mattress was smeared with engine oil. It was about the worst delivery service you could get!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Once all the details were added (collection address and contact) plus mine I was able to message and myself/seller & courier could all see/reply.
Contact was made 30 mins prior to collection and I (buyer) received a text with an estimated delivery time the night prior to delivery.

August 26, 2026
Unprompted review

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