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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and reliability, noting that items arrive on time and are handled with care. Many people highlight the staff's professionalism and politeness, appreciating their helpfulness and clear communication throughout the process. The overall service is consistently described as excellent, with consumers finding the pricing competitive and the product delivery smooth. However, some customers reported issues with delivery personnel, mentioning instances where drivers were perceived as rude, unhelpful, or unwilling to assist with carrying items to higher floors without additional charges. A few people also experienced delays in delivery or found communication regarding arrival times to be inconsistent.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers highlight good communication... See more

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent communication, with... See more

Product

People report positive experiences with product, noting that items consistently arrive in perfect condition... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent job, would highly recommend

Chose this co was mod range price. Good contact throughout. Was to collect an item 3 hours from us, we thought the price was competitive rather than face a 6 hour round trip. Had text messages with times and again on the day how long before they would arrive. Driver very nice and polite and the seller also told me the same at her end.

March 14, 2026
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Rated 5 out of 5 stars

Good commmunication, fair price and delivered on time

We found these guys through Shiply, first time we had tried getting a furniture item delivered from Ebay so unsure how it worked. Their communication was very clear from the outset, the price was fair, they did exactly what they said they would do and kept us informed all the way. Four boxes were delivered on time to our house with no fuss at all. Efficient, polite service from the delivery guys. Would use again, many thanks

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Guys

Great guys, on time. Helpful and a good laugh because the organiser was shockingly poor. Rearranged easily, no stress with payments and messaged accordingly.

Can't complain, highly recommend. 5 🌟

March 12, 2026
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Rated 5 out of 5 stars

Recommended

Competitive price, excellent communication throughout and on time as promised. I asked for special care as the old speaker cabinets were fragile and this was not a problem. Recommended, thanks.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I bought a bumper through eBay, picked it up near Bristol on 07/03/2026 and it was delivered near Glasgow on 09/03/2026. The whole process was hassle-free, with regular updates along the way. Pricing was very reasonable and the item arrived safely. Highly recommended!

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Simply amazing delivery drivers

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to ask them to leave it in there.
Turns out the mattress wasn't a rolled up one, but they did manage to get it in the porch. A rather thick, king size mattress was kept safe and dry until I got home, and it's all thanks to the effort of the delivery drivers.
I still can't believe it now, that mattress weighs a ton, but they really did an amazing job.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Bath collected and delivered

Had a bath collected and delivered via Shiply using this team. They did a great job, no damage to bath and great communication with the people the bath was being collected from and with me. Many thanks

February 23, 2026
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Rated 5 out of 5 stars

Professional and efficient

They communicated x 2 with me before arrival. Very professional and strong people. No complaining especially that I had a large luggage. They arrived as promised. Very efficient and effective. Really nice people and respectful. It took them less than 20 minutes and the job was done I would love to work with them again.

March 2, 2026
Unprompted review

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