Exact Delivery Reviews 

423
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional delivery service, noting that drivers arrive on time and keep them consistently well-informed throughout the entire transport process. People also highlight the incredibly helpful and polite staff who take great care when handling heavy furniture and personal items. Consumers appreciate the reasonable pricing and smooth overall arrangements from beginning to end. Some reviewers were not happy with unprofessional behavior, poor communication, and a lack of proper equipment during certain deliveries. A few people experienced issues with staff wearing inappropriate footwear or failing to handle items properly upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Staff

Customers had great appreciation for the staff, frequently highlighting that the delivery personnel were... See more

Service

People report positive experiences with service, frequently praising courteous drivers, punctuality, and... See more

Product

Users describe satisfaction with product delivery, highlighting that items arrived safely in perfect... See more

Price

Reviewers express great satisfaction with the price, highlighting very competitive quotes and no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was of a vintage leather armchair and foot stool. The driver and his assistant moved the items with great care, expertly maneuvering the chair through a narrow hallway. They were both f... See more

Rated 5 out of 5 stars

They moved three piece suite from Darlington to Stockport. I used Shiply site and chose them as price cheapest. I paid deposit via secure Shiply site and rest was cash on delivery. They agreed the dat... See more

Rated 5 out of 5 stars

These people are simply the best at what they do. I've dealt with lots of delivery companies and these guys know what they're doing - they really took care to make sure a set of alloy wheels were p... See more

Rated 5 out of 5 stars

This is a remarkable transport company/courier. I bought an oven on eBay, in Darlington, and this company delivered it to north Surrey in three days. They communicated immediately they had the order,... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(423)

419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent. As always

This is not the first time I have used this courier company on Shiply. And it won’t be the last. As always courteous and reliable. Many thanks

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

Super!

A trusted, reliable delivery without any issues. Would definitely recommend!

September 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Best price. Professional Accurate Service

They moved three piece suite from Darlington to Stockport. I used Shiply site and chose them as price cheapest. I paid deposit via secure Shiply site and rest was cash on delivery. They agreed the dates I requested. Confirmed via email and texts. Day before gave us three hour slot and on day text 37 mins before. Helped place suite in living room too. Would definitely use them again and thoroughly recommended.

September 22, 2026
Unprompted review
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Rated 5 out of 5 stars

This is a remarkable transport…

This is a remarkable transport company/courier. I bought an oven on eBay, in Darlington, and this company delivered it to north Surrey in three days. They communicated immediately they had the order, gave me a schedule that they kept, delivered it bang on time and kept in touch throughout. I highly recommend them.

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and polite…

The delivery was of a vintage leather armchair and foot stool. The driver and his assistant moved the items with great care, expertly maneuvering the chair through a narrow hallway. They were both friendly and polite throughout.
I was kept informed of the estimated delivery time and was called when they arrived.
Very pleased with the service. 😊

September 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Ridiculous

Okay, I don’t know how this company is in delivering other items, but do not ask them to deliver a piano. The tracking was okay, but when the two delivery guys arrived, they just made it to the front door (we have three steps), looked at me under the rain (all the rain on the poor piano) and told me “we can’t do it, it’s too heavy”. They were clearly under equipped to do the job, one of them was wearing plastic slippers instead of working boots and they did not have a proper trolley to do the job. I told them “what are you going to do, live it at the front door under the rain?” Obviously the whole situation was ridiculous and they knew it, so they used the whatever strength they found to ridiculously lift the poor piano, bang it everywhere and finally drop it on my doorway. They just stood there helplessly and I ask them “why do you deliver pianos? This is ridiculous” They just about made it to put the piano a few centimetres from the door and then I told them to leave as I didn’t want them to ruin the piano further more. Luckily I have a husband who regularly goes to the gym, he just put a long piece of cardboard under the piano and moved it to the living room. Anyway, the delivery was organised by the eBay seller so I had no idea that the delivery company wasn’t organised AT ALL for this particular job. Honestly, just ridiculous. This is my review.

September 18, 2026
Unprompted review

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