Exact Delivery Reviews 

423
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional delivery service, noting that drivers arrive on time and keep them consistently well-informed throughout the entire transport process. People also highlight the incredibly helpful and polite staff who take great care when handling heavy furniture and personal items. Consumers appreciate the reasonable pricing and smooth overall arrangements from beginning to end. Some reviewers were not happy with unprofessional behavior, poor communication, and a lack of proper equipment during certain deliveries. A few people experienced issues with staff wearing inappropriate footwear or failing to handle items properly upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Staff

Customers had great appreciation for the staff, frequently highlighting that the delivery personnel were... See more

Service

People report positive experiences with service, frequently praising courteous drivers, punctuality, and... See more

Product

Users describe satisfaction with product delivery, highlighting that items arrived safely in perfect... See more

Price

Reviewers express great satisfaction with the price, highlighting very competitive quotes and no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was of a vintage leather armchair and foot stool. The driver and his assistant moved the items with great care, expertly maneuvering the chair through a narrow hallway. They were both f... See more

Rated 5 out of 5 stars

They moved three piece suite from Darlington to Stockport. I used Shiply site and chose them as price cheapest. I paid deposit via secure Shiply site and rest was cash on delivery. They agreed the dat... See more

Rated 5 out of 5 stars

These people are simply the best at what they do. I've dealt with lots of delivery companies and these guys know what they're doing - they really took care to make sure a set of alloy wheels were p... See more

Rated 5 out of 5 stars

This is a remarkable transport company/courier. I bought an oven on eBay, in Darlington, and this company delivered it to north Surrey in three days. They communicated immediately they had the order,... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(423)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely excellent service from start…

Absolutely excellent service from start to finish. A huge thank you to Leonard and his partner, who genuinely went above and beyond what was expected.

The collection had originally been agreed for the items to be ready on the ground floor, so the drivers were only expected to arrive and collect them. However, the items were still on the first floor, and despite this not being part of the agreed service, Leonard and his partner kindly stepped in and helped me carry the heavy load downstairs.

To make matters worse, I was also around 20 minutes late, which kept them waiting and delayed them further. Despite all of this, they were incredibly patient, understanding, friendly and professional. There were no complaints or bad attitude — they simply got on with the job and did everything they could to help.

They could easily have refused to help with the items upstairs as this wasn't what had been agreed, but instead they went the extra mile and made what could have been a very stressful situation much easier for me.

Outstanding customer service and a genuine 5-star experience. Leonard and his partner are a real credit to the company. I would definitely use this courier company again and highly recommend them. Thank you both!

August 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect. Just want you want.

Call the day before with a time window, turned up in the middle of when they said they would, did the job without any damage at all, two man team to boot so carried in through the front door. Perfect.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service, second time I have used these guys. Communication is excellent, three large items of furniture collected and delivered 10 miles on the same day, reassembled on the first floor (I paid for a two man service). Arrived within the two hour delivery slot that was notified the day before. Very good and reliable service. Will definitely use again.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery

Great delivery, arrived as advised the day before, good Communication enroute. Polite helpful driver & mate. Delivered with care.

August 21, 2026
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Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service. Good clear communication system. Arrived exactly as agreed. The two delivery men were polite, professional and helpful. Would recommend.

August 17, 2026
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Rated 5 out of 5 stars

Great service

Clear communication about collection and delivery times. The delivery people were friendly and helpful.

August 15, 2026
Unprompted review

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