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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, highlighting timely arrivals and careful handling of items. Many appreciate the staff's professionalism, helpfulness, and polite demeanor, often going the extra mile to ensure satisfaction. The overall service is frequently described as excellent, with consumers noting the clear communication and competitive pricing for their products. However, some customers reported issues with delivery drivers, citing instances of rudeness, lack of assistance with heavy items, and unexpected additional charges for upstairs delivery. A few also mentioned difficulties with communication due to language barriers and occasional delays in delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the... See more

Staff

Reviewers frequently mention positive feedback about staff. Customers consistently praise the politeness,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, timely deliveries,... See more

Product

Reviewers highlight positive aspects of product. Customers consistently report that items arrive in perfect... See more

Price

Consumers find price to be positive. Many reviewers highlight the competitive and fair pricing, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Delivery men turned up

Delivery men turned up, carried sofas to bottom of stairs, then demanded more money to carry to the top upstairs and left my 71-year-old mother, unable to move them as she didn’t have any more cash on her to pay them.So her sofas was dumped at the bottom of the flat stairs some people have no moral

February 28, 2026
Unprompted review
Exact Delivery logo

Reply from Exact Delivery

I'm sorry that you are not satisfied with our services. But it was very clear that the delivery is booked for ground floor only.

Rated 5 out of 5 stars

Excellent service

All the communications were handled swiftly and professionally with a competitive fee charged. The collection and delivery were completed within the time slot indicated. Great care was taken with our items. I would fully recommend them.

February 26, 2026
Unprompted review
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Rated 2 out of 5 stars

Delivery Driver's not any good very…

Delivery Driver's not any good very weak
And rude I've used this company twice now the 2nd time 25th feb much better very nice guys
Would of got 5 stars if it was the same guys what a shame!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

All Good

All Good - Great communication and the items arrived exactly when they said on the exact day we requested them. Helpful drivers and polite.

February 24, 2026
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Rated 5 out of 5 stars

Excellent delivery

Fast delivery, and excellent assistance from the 2 guys who had to unload our very bulky treadmill. We were very impressed, and would highly recommend.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

No experience in piano transportation

The movers did not have a trolley to move the piano they were collecting, and as a result our wooden floor has been damaged. They spoke very little English so it was difficult to communicate with them about putting down protection on the floor.

February 23, 2026
Unprompted review
Rated 2 out of 5 stars

Broken van …

Delivery was delayed by 4 days as the van had broken down only told 15 minutes prior to delivery slot . No alternate van Very rude and unhelpful when I called

February 20, 2026
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Rated 5 out of 5 stars

Andy was exemplary

Andy was exemplary! He was able to juggle a difficult situation and find a solution with his skills and experience. Highly recommended!!! ******

February 21, 2026
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Rated 5 out of 5 stars

Very professional

Very professional, friendly team, very good communication. Professional service. Regular updates is a bonus. Thank you.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, well informed of delivery date and time. Very polite and helpful gentlemen. Brilliant product.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Very professional

Very professional. We were informed by text prior to delivery, unfortunately this date wasn’t convenient so we messaged back asking to change the date, a text followed shortly after offering another date which was perfect. Another message was sent the night before reminding us of our delivery and the time period between which it would arrive. The following day we received yet another message saying they were 17 minutes away, 15 minutes later they were on our doorstep. Very quick and considerate offloading. Absolutely no complaints and would definitely recommend.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

All good

Arrived on time, driver was helpful, all good, many thanks! :-)

February 14, 2026
Unprompted review

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