While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, highlighting timely arrivals and careful handling of items. Many appreciate the staff's professionalism, helpfulness, and polite demeanor, often going the extra mile to ensure satisfaction. The overall service is frequently described as excellent, with consumers noting the clear communication and competitive pricing for their products. However, some customers reported issues with delivery drivers, citing instances of rudeness, lack of assistance with heavy items, and unexpected additional charges for upstairs delivery. A few also mentioned difficulties with communication due to language barriers and occasional delays in delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the... See more

Staff

Reviewers frequently mention positive feedback about staff. Customers consistently praise the politeness,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, timely deliveries,... See more

Product

Reviewers highlight positive aspects of product. Customers consistently report that items arrive in perfect... See more

Price

Consumers find price to be positive. Many reviewers highlight the competitive and fair pricing, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Delivery Service

Exceptional Delivery Service! I was incredibly impressed with my recent experience. The delivery arrived right on time, the driver was friendly and professional, and all of my items were handled with great care. The real standout was the communication—updates were clear, timely, and made the whole process stress-free. It’s rare to find a service that’s this reliable and efficient. I’ll definitely be using them again and highly recommend them to anyone looking for fast, trustworthy delivery!

November 13, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look