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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, highlighting timely arrivals and careful handling of items. Many appreciate the staff's professionalism, helpfulness, and polite demeanor, often going the extra mile to ensure satisfaction. The overall service is frequently described as excellent, with consumers noting the clear communication and competitive pricing for their products. However, some customers reported issues with delivery drivers, citing instances of rudeness, lack of assistance with heavy items, and unexpected additional charges for upstairs delivery. A few also mentioned difficulties with communication due to language barriers and occasional delays in delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the... See more

Staff

Reviewers frequently mention positive feedback about staff. Customers consistently praise the politeness,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, timely deliveries,... See more

Product

Reviewers highlight positive aspects of product. Customers consistently report that items arrive in perfect... See more

Price

Consumers find price to be positive. Many reviewers highlight the competitive and fair pricing, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

I would have given them 5 stars but the…

I would have given them 5 stars but the communication was pretty much non existent. They were supposed to call prior to collection/drop off, which didn’t happen. They didn’t arrive in the time slot given when I texted then called I didn’t get an answer. If it hadn’t been for the seller updating me I wouldn’t have known the table had even been collected.

December 19, 2025
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Rated 2 out of 5 stars

Terrible lack of comms

Terrible lack of comms.
Van had been booked to collect from me. I made it clear I had to go at 18.30. No contact made by driver until after 19.00 despite my efforts to contact the number that had communicated earlier

December 19, 2025
Unprompted review
Rated 2 out of 5 stars

Aggressive delivery driver

Aggressive delivery driver - shouted “help” in my face. Broken English so couldn’t understand what he was needing. 2 man delivery, required me as a 3rd. What if I hadn’t been physically able to help?

My package was nearest the cab, so the entire contents had to be taken out first and placed in the road. Total delivery took around 25 minutes!

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

I was impressed with this service in…

I was impressed with this service in their communication. I sold an item and the buyer arranged this courier service. I got text and a call to to tell me the time of collection, the staff member was polite, took photos of the item before they moved it.
I would definitely use this service if I needed an item collected or delivered

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Punctual

Punctual, polite and efficient collection and delivery. The price was also competitive and very reasonable; would definitely recommend the service!

December 2, 2025
Unprompted review

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