Expat Tax Online Reviews 1,870

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being smooth, simple, and straightforward, making complex tax processes much easier to navigate. The staff is frequently highlighted for their professionalism, helpfulness, and patience, providing clear communication and prompt responses to all queries. Many people appreciate the outstanding customer service, noting that they feel supported and kept informed throughout the entire process. The quick response times and efficient user experience contribute to a stress-free and highly recommended service. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal a bit challenging to use initially. Despite these minor points, the general sentiment remains overwhelmingly positive, with many expressing satisfaction with the overall support received.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the prompt and... See more

User experience

Users describe positive interactions with the user experience, finding it simple, straightforward, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Smooth and reliable

Every year, Expat Tax makes the process so smooth and seamless. They are very responsive in answering any questions you may have, and keep you updated every step of the way as to the status of your return. I have been using them for 5 or 6 years now, and recommend them to everyone!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Once again, stellar service!

This is the third time I've used Expat Tax Online. The first time to help me get caught up and the second and third times for my regular filing from abroad.

Every step of the process has been very clear and concise with Jennie being available to answer questions should I have any. This year I didn't have any questions, and the process was still very smooth.

Even though the filing system changed between my second and third times, I was sent detailed instructions to get used to the new system and faced zero issues.

Thanks again for helping me file! Great service as always!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Always a positive experience… even to the end

I have just submitted my final tax return along with the documents needed for expatriation. My worries about this process were completely unfounded as Expat Tax was totally supportive and professional to deal with. Jennie was always there to clarify and explain the next step. I used Expat Tax for years and have always had a satisfying result. Thank you Expat Tax.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

The service that Expat Tax Online is Extraodinary

The service that Expat Tax Online is extraordinary. The service is superb, Jennie Camarillo is professional and communicative. Every experience I have had with her and her team has been exceptional. I cannot complement her and the Expat Tax Online enough. The Skill and attentiveness Jennie and her team have shown me is noteworthy memorable. I highly recommend her and the service Expat Tax Online. The Expat Online service and Jennie Camarillo in particular are my go to tax preparation service without exception. It is a processional, patient, communicative efficient and effective solid five star service.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t stress over filing US tax return !

Filing US taxes with this company is extremely easy! They are very professional friendly and competent. Any query is dealt with promptly. Roshiela is my frontline contact and she is in communication throughout the whole process. I highly recommend Expat Tax Online

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online (ETO) … thank you Clark Stott

I've been using Expat Tax Online (ETO) ever since connecting with Clark Stott here in the UK 6 years ago after being very poorly looked after by US accountants following relocation to the UK. There is no better example on the planet than Clark of what exceptional customer service, patience, and genuine willingness to help looks like. ETO's service overall is great, friendly and fairly priced, but it is the assistance Clark has provided along the way to address issues and concerns with a practical, non-stressful approach that has been invaluable. Thank you for that, it has made such a massive difference.

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

Efficient and Professional

The customer service that I received from all those who provided advice was excellent. Whenever I had a concern, there was someone available to respond quickly, whether it was through email or live chat. The only downside I found was that the new system used this year had a few teething problems which were a bit inconvenient. Overall, if I could, I would have given a 4.7 rating.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Another year

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint.
They are very skilled professionals and make it all seem easy. Questions are answered promptly and updates are sent all throughout the process. I recommend them unreservedly.
Special appreciation shoutout to Roshiela and Clark for all the friendly help.
See you next year. 😀

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Tax Year 2025

As a returning tax filing customer, my experience with Expat Tax Online has fulfilled and met my expectations again. A special thanks to Roshiela and the Tax Team for all your work and dedication. In my opinion the company is being very innovative by changing the client portal to make the filing process helpful and and user friendly. I love it! Looking forward to filing for Tax Year 2026 already 😀

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot be any happier! See you next year!

I've been with Expat for the last few years and the team is excellent, they make everything so simple and intuitive. Every time i had a question they had an answer and were always available and supportive. More importantly, taxing is overwhelming and stressful. They make it so simple!! So thank you Expat so much! I'll see you next year.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

EXPAT Relief Scheme

I was really stressed, finding out I was an "Accidental American". Expat were calm, cost effective and sorted it all out for me, within 17months, collecting 5 years Tax, FBars, all the forms so I could renounce under the Relief for Certain Former Citizens. All questions were answered patiently. HIGHLY RECOMMEND the team, esp Kein, Angela and of course Scot

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online has been filing my…

Expat Tax Online has been filing my taxes for 8 years. The questionnaire is straightforward and easy to navigate. The entire team is professional, knowledgable and trustworthy.

Highly recommended.

April 15, 2026
Unprompted review

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