Expat Tax Online Reviews 

1,891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its ease, simplicity, and efficiency, making complex processes stress-free. The staff is frequently commended for being incredibly helpful, responsive, and professional, providing clear and timely answers to all queries. Many people appreciate the exceptional customer service, noting the personalized approach and consistent communication throughout the entire process. Reviewers are particularly impressed with the quick response times and the smooth user experience, often describing the software and forms as easy to understand and use. However, some people mentioned that the turnaround time was not as quick as other providers and that the streamlined tax process took a while to complete.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and responsiveness... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

User experience

Customers consistently note positive experiences with user experience, finding the software and platform easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was totally new to the filing process and Ulebert and the team were incredibly helpful and responsive throughout the entire process. They were very reassuring and I could easily get hold of them wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,891)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXPAT Relief Scheme

I was really stressed, finding out I was an "Accidental American". Expat were calm, cost effective and sorted it all out for me, within 17months, collecting 5 years Tax, FBars, all the forms so I could renounce under the Relief for Certain Former Citizens. All questions were answered patiently. HIGHLY RECOMMEND the team, esp Kein, Angela and of course Scot

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online has been filing my…

Expat Tax Online has been filing my taxes for 8 years. The questionnaire is straightforward and easy to navigate. The entire team is professional, knowledgable and trustworthy.

Highly recommended.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding all around!!

I've been a customer for a number of years now from when I completed the amnesty catch up to my yearly return and am very very pleased with the whole company!! The customer service is outstanding and if ever I have a question or need information they are on it and the follow up is reassuring. I'm kept in the loop every step of the way! I highly recommend going with them!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Consistently Excellent Service Over the Years

Been using Expat Tax Online for several years and the experience has always been great. Easy to navigate, quick responses, and consistently reliable service. A special shout out to Pauline, who’s been my go-to rep for years - always been fantastic to deal with!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

This is the 6th year I have engaged ExPat

This is the 6th year I have engaged ExPat Online to do my US tax returns and FBARS. The submissions have all been accepted by the IRS and Department of Treasury without issues. The best part is I have never had to pay any US taxes because we pay so much here in Canada. ExPat introduced a new platform for 2025 and I found it to be an improvement over the old platform. The staff I worked with at ExPat are great. If I have any questions or concerns they respond very quickly. Highly recommend these people.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

This is my fourth year filing my taxes with Expat Tax online and everyone I have dealt with has been super helpful . This year I had a few issues with the new portal they were using and I got prompt and friendly help from Pauline.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Consistently easy filing

Every year Expat Tax Online make filing my taxes and FBAR so easy. Pauline was so helpful and informative throughout the process. Thanks again.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended for expats looking for a seamless, professional experience!

Been using ExpatTaxOnline for a number of years now, and they consistently provide a great service! This year, our dedicated contact, Anna Dale, was absolutely fantastic. She did a great job of keeping us informed at every stage of the process and was quick to answer any questions we had. It’s a relief to have someone you can trust with filing your tax return every year.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service. Thanks Geraldine

Geraldine, who was the contact was helpful and very pleasant to deal with. She was always available to help.
Being the first time using Expat Tax Online I had many questions on the process which were answered quickly and all the service was efficient and informative. Extremely good value. I highly recommend Geraldine and look forward to dealing with her again.

April 10, 2026
Unprompted review

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