Expat Tax Online Reviews 

1,891
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being smooth, simple, and stress-free, especially for those new to US tax processes. The staff is frequently highlighted for their professionalism, knowledge, and helpfulness, making complex procedures easy to understand. Reviewers appreciate the outstanding customer service, noting prompt responses to queries and consistent updates throughout the process. The response times are particularly impressive, with many emails answered quickly, and the user experience is generally described as efficient and straightforward. However, some people mentioned that the web portal was initially a bit hard to use, requiring some effort to understand its structure.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professional and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and professional... See more

User experience

Reviewers mention positive feedback about user experience, frequently describing the platform as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

I was very nervous about the process of applying for the US streamline program and filing my historical US tax returns. Expat Tax (and particularly Ulebert and Roshiella) made the process easy and as... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,891)

238 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

As a repeat customer, I have had a bad experience

I had a good experience with Expat Tax Online when they prepared my US taxes the first time, but as a returning customer, I have not had a favorable experience. I submitted my tax information in February. Here it is May, and my taxes have been in the final stages of preparation for weeks. My taxes are still not prepared.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and reliable

Every year, Expat Tax makes the process so smooth and seamless. They are very responsive in answering any questions you may have, and keep you updated every step of the way as to the status of your return. I have been using them for 5 or 6 years now, and recommend them to everyone!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Once again, stellar service!

This is the third time I've used Expat Tax Online. The first time to help me get caught up and the second and third times for my regular filing from abroad.

Every step of the process has been very clear and concise with Jennie being available to answer questions should I have any. This year I didn't have any questions, and the process was still very smooth.

Even though the filing system changed between my second and third times, I was sent detailed instructions to get used to the new system and faced zero issues.

Thanks again for helping me file! Great service as always!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Always a positive experience… even to the end

I have just submitted my final tax return along with the documents needed for expatriation. My worries about this process were completely unfounded as Expat Tax was totally supportive and professional to deal with. Jennie was always there to clarify and explain the next step. I used Expat Tax for years and have always had a satisfying result. Thank you Expat Tax.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

The service that Expat Tax Online is Extraodinary

The service that Expat Tax Online is extraordinary. The service is superb, Jennie Camarillo is professional and communicative. Every experience I have had with her and her team has been exceptional. I cannot complement her and the Expat Tax Online enough. The Skill and attentiveness Jennie and her team have shown me is noteworthy memorable. I highly recommend her and the service Expat Tax Online. The Expat Online service and Jennie Camarillo in particular are my go to tax preparation service without exception. It is a processional, patient, communicative efficient and effective solid five star service.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t stress over filing US tax return !

Filing US taxes with this company is extremely easy! They are very professional friendly and competent. Any query is dealt with promptly. Roshiela is my frontline contact and she is in communication throughout the whole process. I highly recommend Expat Tax Online

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online (ETO) … thank you Clark Stott

I've been using Expat Tax Online (ETO) ever since connecting with Clark Stott here in the UK 6 years ago after being very poorly looked after by US accountants following relocation to the UK. There is no better example on the planet than Clark of what exceptional customer service, patience, and genuine willingness to help looks like. ETO's service overall is great, friendly and fairly priced, but it is the assistance Clark has provided along the way to address issues and concerns with a practical, non-stressful approach that has been invaluable. Thank you for that, it has made such a massive difference.

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

Efficient and Professional

The customer service that I received from all those who provided advice was excellent. Whenever I had a concern, there was someone available to respond quickly, whether it was through email or live chat. The only downside I found was that the new system used this year had a few teething problems which were a bit inconvenient. Overall, if I could, I would have given a 4.7 rating.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Another year

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint.
They are very skilled professionals and make it all seem easy. Questions are answered promptly and updates are sent all throughout the process. I recommend them unreservedly.
Special appreciation shoutout to Roshiela and Clark for all the friendly help.
See you next year. 😀

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Tax Year 2025

As a returning tax filing customer, my experience with Expat Tax Online has fulfilled and met my expectations again. A special thanks to Roshiela and the Tax Team for all your work and dedication. In my opinion the company is being very innovative by changing the client portal to make the filing process helpful and and user friendly. I love it! Looking forward to filing for Tax Year 2026 already 😀

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot be any happier! See you next year!

I've been with Expat for the last few years and the team is excellent, they make everything so simple and intuitive. Every time i had a question they had an answer and were always available and supportive. More importantly, taxing is overwhelming and stressful. They make it so simple!! So thank you Expat so much! I'll see you next year.

April 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look