Expat Tax Online Reviews 

1,895
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and friendly. Reviewers highlight the exceptional customer service and quick response times, noting that queries are handled promptly and communications are clear. Many people appreciate the personalized approach and the constant updates throughout the process. The overall service and tax preparation process are frequently described as smooth, easy, and stress-free, with user-friendly tools and forms. Customers also value the consistent quality, expertise, and efficiency provided by the company over many years, often stating they will continue using their services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and responsiveness... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

User experience

Customers consistently note positive experiences with user experience, finding the software and platform easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was totally new to the filing process and Ulebert and the team were incredibly helpful and responsive throughout the entire process. They were very reassuring and I could easily get hold of them wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,895)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Honestly, one of the best service providers for tax preparation I’ve ever come across. They’ve updated their process this past year, I thought last year‘s updates were amazing and this year‘s updates are even better and make the process that much more straightforward. I will of course be back next year and into the future.
Their team is all over it and are extremely pleasant to work with
Thanks so much again!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Polite and helpful - straightforward, efficent, informative and reliable, as well as extremely good value given the extortionate fees charged elsewhere.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online were very good

Expat Tax Online were quick, correct, made sure I supplied all the necessary documentation and kept me informed of their progress. They are also priced reasonably and I feel confident that my US tax forms and FBAR’s are correct and will pass muster. I shall be using them again next year.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service again this year

Great service again this year! I’ve been using Expat Tax Online for a few years since they helped me get on track with the Amnesty Program. They continue to make the process as straightforward as possible, and are very responsive when questions do arise. I really liked the new portal this year, as well as the built-in chat system (where you message with an actual person) when you do have a question. Thanks again, Team!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Expat Tax Onlineat…

I had a fantastic experience with Expat Tax Online. They reached out to me early with my tax package, which gave me plenty of time to get everything sorted. Throughout the process, they were incredibly patient, never rushed me, and were genuinely pleasant every time we spoke.

Once I submitted my information, the service was impressively quick — my taxes were prepared much faster than I expected. Overall, the whole experience felt smooth, supportive, and very professional. Highly recommend.

March 28, 2026
Unprompted review
Rated 4 out of 5 stars

Expat Tax makes filing easy for expats!!

Everything went pretty smooth. The customer service is great. I did struggle a bit this year completing the questionnaire on the iPad. I’ll go back to doing it on the computer next year. I have been using Expat Tax for over 5 years and they make filing for expats super easy and stress free!!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless communication

From the start of the year with gentle reminders, to final signed submission for IRS filing, the communications have been professional and helpful. The chatbot element on their new secure portal also helps with any questions in real time which expedites the whole process. A special mention of Andrea who was always available with the perfect amount of friendly encouragement. Thank you Expat Tax Online!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

A stellar tax team

A stellar tax team, where every step is made seamless. Service is personalized--several team members are in touch, and I could email any one of them along the way for insight or help with the questionaire. Everything is taken care of, and it really feels like pros are working on your taxes with a high level of detail and care. I've used them both inside the US and abroad, and am so happy with the service.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

professional, quick and friendly (can only recommend)

Super friendly and professional team! Even though everything was remote and by mail, the communication was very easy and I always got a quick and detailed answer to every single question (even though I had a lot). I can only recommend Expat Tax Online, thanks again Geraldine, Pauline and rest of the team :)

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Very responsive and helpful. The new OneTax App is effective and easy to use.
You are basically 'hand-held throughout the whole filing process..I would have no hesitation in recommending them to other expats!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional, excellent communication

The entire process from start to finish with Expat Tax Online was very professional. In particular, my point-of-contact Jennie Camarillo was extremely helpful and responsive in communication with me constantly. In recently years I have done the work to file my taxes on my own, but this past year I reached out for professional help because of a more complex case than I had handled previously. I couldn't have been more impressed with the job that Jennie and all the accountants on the team did. 100% recommend for all expats!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Working with expat tax online was so easy

Working with expat tax online was so easy and fluid. I was able to fill out their questionnaire provide a few documents and not stress or worry as they always answered all my questions and kept me updated throughout the process.
I personally worked with Pauline and she was wonderful.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

US Tax Obligation

I used Expat Tax Online for the first time this year to assist me in filing my US tax and the service was altogether very good. I know how important it is to get this right and I appreciate the professional help to file accurately and on time. ETO is a very good service, great communication (Jenny C was helpful throughout), good professional advice and the process was definitely straight forward. Many thanks to the organization.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and speedy service

I have used Expat Tax Online for the last several years and have found their service to be fantastic. This year was particularly speedy, with the filing completed within about 3 weeks.
Always friendly and keep me updated throughout the process.
Thank you to Clark, Jean and team!

March 17, 2026
Unprompted review

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