Expert Telecom 

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Rated 3 out of 5 stars

Almost every time I use the telephone land line the internet drops out. The internet goes through frequent but irregular periods of going off line for a couple of minutes or so, then coming back on... See more

Rated 5 out of 5 stars

Sorry l am unable to switch to Expert Telecom due to me having already agreed a new deal with BT one day prior to your call. I spoke to Liana who was kind and professional during our chat. I will not... See more

Rated 5 out of 5 stars

As regards my recent call which was answered by Tamzin, it was a real pleasure to speak with her. She was very polite and dealt with my enquiry easily thus putting my mind at rest concerning certain e... See more

Rated 5 out of 5 stars

Recent tel. call about direct debits etc. Nothing too serious but Daisy made it sound a pleasure to be helping me. She was courteous and cheerful which was much better than an experience of approx, t... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful Ryan

I received the most helpful response to a problem relating to my phone line and broadband contracts. Ryan very swiftly corrected the problem and has restored my faith in Expert Telecom and its products. Thank you so much for a breath of fresh air. You have saved me a lot of work and expense. And it is still only Monday morning!

August 7, 2023
Unprompted review
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Rated 5 out of 5 stars

"Liana" was very helpfull and…

"Liana" was very helpfull and explained that I was overcharged £12 on my annual payment. It had been passed to bank but she assured me that if I advised your organisation once payment had been made,that a credit would be passed.

August 1, 2023
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always happy to help with queries and advice. I contacted customer support recently and Liana answered my email almost immediately. She resolved my issue quickly, politely and efficiently.
I’m still a happy customer.

July 30, 2023
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Rated 5 out of 5 stars

Hi Chelsea

Hi Chelsea
Many thanks for your excellent service this afternoon, you got me 'out of trouble' with the grandson who was desperate to get playing with games on his iPhone (???)

Thanks again Richard Kelly (01778 345423)

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Ryan for resolving our…

Thank you Ryan for resolving our telephone issue. It is very much appreciated. It was resolved in a timely manner and the help received was both professional, friendly and helpful. Thank you Expert Telecom.

July 19, 2023
Unprompted review
Rated 4 out of 5 stars

Handover

So far so good with some glitches. Ellie was able to fix a couple of problem areas.
I am still waiting for broadband connectivity to go live.
Too ealy yet to give the fifth star therefore.

July 18, 2023
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Rated 5 out of 5 stars

Sorry l am unable to switch to Expert…

Sorry l am unable to switch to Expert Telecom due to me having already agreed a new deal with BT one day prior to your call. I spoke to Liana who was kind and professional during our chat. I will not hesitate to contact you again when my current deal with BT expires. Kind regards, Trevor Shepherd.

July 18, 2023

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