EYEMOS® Reviews 

135
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers truly love the soothing eye masks and refreshing wipes, finding them exceptionally helpful for relieving daily eye discomfort and reducing reliance on eye drops. Reviewers frequently mention that the customer support team is wonderfully responsive, professional, and always ready to provide friendly guidance when assistance is needed. Some people were dissatisfied with order fulfillment, noting significant delivery delays and long waiting times before packages were finally dispatched. A few other people also felt that tracking updates were lacking and communication regarding missing items could be much clearer.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the soothing eye masks and refreshing wipes... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for the soothing... See more

User experience

Consumers find user experience to be positive, highlighting how easy the mask is to use daily and how... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting responsive and helpful... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers highlight fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After finding the right charger and some back and forth with the lovely Dianne in customer service, I do think this mask is helping my dry eyes. I like that it is easy to travel with and the material... See more

Rated 4 out of 5 stars

In the evening, after dark, my eyes would dry out while watching TV or using a screen. They would become blurry, hazy and extremely uncomfortable. After only 1 use I no longer had this problem! It see... See more

Rated 4 out of 5 stars

I have had problems with dry eyes for years. I was using a microwave heat eye mask, eye drops, nightime ointment and still had gritty eyes. The eyemos mask really helps. Unlike the microwave masks the... See more

Rated 5 out of 5 stars

I couldn't live without these Eye Wipes I have chronic Dry Eye and they receive the itching immediately Unfortunately I bought rather a large order which is coming to an end soon and find the last s... See more


Company details

  1. Eye Care Center

Written by the company

Soothing dry, tired eyes with care that works. We’re on a mission to bring lasting relief and everyday comfort to people with dry eyes. Trusted results. Designed for daily use.


Contact info

4.2

Great

TrustScore 4 out of 5

135 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(135)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing product

The eye wipes are amazing. I noticed a huge difference in just four days. They make your eyes feel so fresh and clean. Guess I will now be a lifetime user of these wipes. Thank you so much.

Cheryl Burke
Manitoba Canada.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Troubleshooting

Dealing with Dianne to help me get the right connections into the right spot. Had very senior moments but now up and running. Awesome product. Thank you team.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the EYEMOS mask and wipes

For several years, when I went for my annual eye exam, my doctor said my eyes were dry and recommended eye drops. I used them as my doctor suggested, but each year he still noticed they were dry and recommended eyedrops.

When I heard about the EYEMOS heating mask, I thought I would give it a try, even though I doubted it would make any difference. To my surprise, the mask really worked.

I use it for fifteen minutes every night just before going to bed while listening to my Calm app on my iPhone. Since I started using the mask, I have not used eye drops.

I had my annual eye exam a month ago, and for the first time in years my doctor didn’t mention I needed to use eye drops.

I purchased EYEMOS wipes and use them from time to time when needed. Especially when I travel without the mask or when I put too much sunscreen on my face. So, I always plan to have them on hand when needed.

In conclusion, I have been pleased with the service I have received and feel like a valued customer.

Dave Fisher

August 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Easier to clean and safer to use

I love my Eyemos mask! I also tried a steam mask but am returning to my Eyemos mask as it is much easier to clean. The cleaning of the internal parts of the steam mask seems questionable. Water breeds bacteria. You can’t clean the internal parts with anything other than vinegar which doesn’t kill bacteria. While using the steam mask it also spews big drops of hot water onto the lids which runs down your face off and on. The Eyemos mask is much tidier and doesn’t need constant recharging!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been battling dry eye for a year…

I’ve been battling dry eye for a year now. The drops just aren’t doing anything. I saw your ad on facebook and thought I’d try it. Well! I have just thrown out all my eye drops! I clean my eyes every night and they feel clean and soothed. My eyes no longer sting or make tears irrationally. Not even when in the shower or rinsing my face and I get a bit of water in them. Great product. Good price. I highly recommend Eyemos eye cleansing.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

I like the small mister and the bag…

I like the small mister and the bag included with the eye mask. I use a power pack with the mask, so it's very convenient for travel to put the mask, cord, mister and power pack all in the zip up bag and go. Hotels are removing microwaves from rooms, so I am relieved to get away from masks that need to be heated. Using the mask as a warm compress is very soothing, and the mask heats up fast. I love that it doesn't press on my eyes like other masks I've owned, and the soft flap at the bottom keeps light out. I haven't yet decided which massage mode I like best, because I'm still experimenting with them.

July 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Big improvement

Following cataract surgery I was diagnosed with dry eyes - hot compresses and eye drops worked to ease the itchiness and bleary vision but this Eyemos is much more effective. It provides many hours of comfortable, normal feeling eyes.
Eyemos’ customer service is exemplary. My only complaint relates to the minuscule typeface used in the written instructions - but they tell me they will address this in future print runs.
I recommend this product.

July 11, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you Eyemos

July 09…This has been amended to state the company got in touch with me and is giving me back a full refund. It is very appreciated!!! Customer Service certainly makes a difference!!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Dry eyes after cataract surgery

Since cataract surgery over a year and a half ago, I started suffering with severe dry eye, blepharitis, meibomian gland dysfunction and ocular rosacia, none of which I had before the surgery. I tried every device and every supplement along with every eye drop that promised relief. The only one that actually worked for me has been the REALief eye wipes! These wipes help so much and I am so grateful for this company.

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Dry Eye Relief

I have been enjoying the dry eye relief I have been experiencing when I use the EYEMOS Mask. I need to work it into my regular schedule because I really believe that it does help. I usually use it on 45 degrees and the first massage. I’m so glad I found this device. —Julia

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

Cannot deliver timely and are not…

Cannot deliver timely. I asked that my order for eye wipes be canceled because of their delay and the company has refused to cancel my order.
As an update the customer rep Diane handled this situation professionally. She apologized for the inconvenience and sent a replacement package of wipes free of charge. I know we are all experiencing crunches now but EYEMOS did the right thing.

June 13, 2025
Unprompted review
EYEMOS® logo

Reply from EYEMOS®

Hi Jerell,
Thank you for your feedback, and I’m really sorry the experience didn’t meet your expectations.

When your cancellation request came in, the order had already been shipped and the request was unfortunately outside our standard cancellation window. That said, we still wanted to make things right — so we’ve upgraded your delivery from 3 to 4 boxes at no extra cost, and confirmed that no subscription will be attached moving forward.

We genuinely appreciate you giving EYEMOS a try, and I’m sorry again that this didn’t go as smoothly as it should have.
– Taylor, Customer Care
EYEMOS®

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Rated 5 out of 5 stars

Dry eye relief at last


Received mine today have had two seasions and are in love 🥰 I hope to aee these in pharmacys in future how amazing are the people who develop these things! I swear i havent put my glasses on for hours ! Very happy and only wish id bought two now one for my Man 💛 Thankyou so very much 👁👁🙏🏻

May 26, 2025
Unprompted review

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