Facebook Reviews 18,061

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the social media platform, citing issues with account access, unexplained blocks, and a lack of responsiveness to reports of inappropriate content. Customers frequently encountered problems with the website's user experience, describing it as unfriendly and difficult to navigate, especially when trying to make changes or appeal decisions. The customer service was widely criticized as non-existent, with users unable to reach real people for support regarding compromised accounts, disabled pages, or verification issues. Some people were satisfied with the service, finding it convenient and a great tool. However, a few other people also felt that the platform has deteriorated significantly, with an influx of bugs, redundant updates, and an overwhelming amount of spam and irrelevant content. They also noted issues with algorithms limiting visibility of friends and family posts, and a rise in misleading advertisements on Marketplace.

What people talk about most

Social media

Clients share negative opinions on social media, particularly Facebook. Many reviewers express frustration... See more

Website

Customers had negative experiences with the website. Many reviewers found the platform complex and difficult... See more

User experience

Reviewers highlight negative aspects of user experience, expressing significant frustration and... See more

Customer service

Reviewers express extreme dissatisfaction with customer service, highlighting a pervasive lack of human... See more

Service

Consumers find service to be negative, describing it as a "complete shambles" and "non-existent." Many... See more

Based on these reviews

Rated 1 out of 5 stars

So FB has been kicking a number of people off their long standing accounts for no apparent reason. In order to appeal, a person has to log in. But you cannot log in, because they now want to scan your... See more

Rated 1 out of 5 stars

coded by monkeys 1st "forgot password" in months -> msg: It looks like you were misusing this feature by going too fast. You’ve been temporarily blocked from using it. lol now blocked out fro... See more

Rated 1 out of 5 stars

Hey Facebook, I have been reporting an ad where they scam your money for F1 Australian Grandprix tickets but you’re not listening. Even the people that own the proper website that they are cloning hav... See more

Rated 5 out of 5 stars

I’ve been on Facebook forever and don’t leave reviews unless something actually stands out. My experience here was genuinely solid. Everything felt straightforward, communication was quick, and I neve... See more

Rated 1 out of 5 stars

It's honestly terrible. Complete trash UX, customer service doesn't even exists, it's a straight up dog crap. Forgot your password? don't request to many password resets as you'll be blocked, create... See more

Rated 1 out of 5 stars

Extremely user unfriendly if you need to change something. I mistaken;y made an additional page 'professional' rather than personal. I've tried everything it suggests - to remove 'the professional sta... See more

Rated 1 out of 5 stars

Went to use my FB account, it came up with a message to "Confirm my Identity with a video selfie" WTH. Have been using FB for decades and now all of a sudden they have to identify my identity? goodbye... See more

Rated 1 out of 5 stars

Horrible and scummy company. I paid 870€ for ad spend only for my account to get restricted the day after. I have no way to access my funds. Customer support is ignoring me and likely even blo... See more

Rated 1 out of 5 stars

The Facebook has also been flooded with bugs and redundant updates. Critical posts become more difficult to discover with spam and reels taking most over the feed is not what it was like before.

Rated 1 out of 5 stars

I keep getting emails to say someone has tried tp log into my account but I ignored. Now my account has been disabled and there is no way of contacting them to appeal and ask them why or explain anyth... See more

Rated 1 out of 5 stars

I'd give zero stars if I could. Facebook isn't a social media platform anymore. It's a battlefield used by the USA's military to propagandize us, bully us, and to cover crimes against humanity. Espe... See more

Rated 1 out of 5 stars

Facebook once was a great platform to stay connected with friends and share life experiences and photos etc. Now in 2026 in the age of ai, all we see day in day out, is fake ai videos of something th... See more

Rated 1 out of 5 stars

Facebook has become a self absorbed corporate entity. With over zealous censorship and erasure of accounts. It's now it's own worst enemy Alienating patrons of the platform. I have n... See more

Rated 1 out of 5 stars

Facebook suspended my verified page I had since 2017. I never changed the profile picture or posted anything and they decided 3 months ago I was impersonating someone and the picture was not me. I sen... See more

Rated 2 out of 5 stars

While FB can help with local events and sharing family photos, it is lacking almost everywhere else. It's become a massive advertisement site. Even when this is adjusted manually to try and see more... See more

Rated 1 out of 5 stars

The worst app ever. 1) constantly asking me for codes to verify my account. I've had the account for ages. Why do I need to verify each time ? 2) the messenger app is also protected by some BS code... See more

Rated 1 out of 5 stars

Yesterday I tried to set up a new account on Facebook. I have never used Facebook before. I went through the initial set up procedure up to the face scan and then Facebook said my account was te... See more

Rated 1 out of 5 stars

I had a FB account and canceled it several years ago because of the constant ads. I now tried to set up an account to follow family activities, input all my info and was denied because of failure to... See more

Rated 1 out of 5 stars

They now ban accounts for no reason asking id like passport asking cell number and even if you give they will maybe ban your account forever. Facebook is now very bad shame on them hope some guys iwll... See more

Rated 5 out of 5 stars

Helps me keep in contact with my friends and family and give me the opportunity to be a digital creator and i get to advertise my business all in one place. Best social media platform in my opinion.

Rated 3 out of 5 stars

Very bipolar website, sometimes it working other times it's not working at all. I mainly use it to manage my business page and sometimes it could be a pain in the *** becasue it's bugging out and thi... See more

Rated 5 out of 5 stars

I love playing games. I love keeping in touch with my family members who do not live close enough to visit personally. I especially like the fact that on any Facebook post, I can remain anonymous. I f... See more

Rated 2 out of 5 stars

Facebook steals my person data and uses it as ad preferences it may sound ok but its realy weird and it hampers my privacy.

Rated 1 out of 5 stars

Facebook Marketplace should be called Facebook Scamplace. I have been looking at Jaguar I-Pace cars and the amount of scams is unbelievable. There is one car on there 6 times same photographs 6 differ... See more

Rated 1 out of 5 stars

Power in the hands of people with money. Total control over followers. Only few followers get to see postings. Out of 100k followers may be only 100 followers seeing posts. All work I have done is... See more

Rated 1 out of 5 stars

FB has deteriorated significantly over the past few years. Now their algorithms prohibit you from seeing posts from family and friends unless you go onto each individual's page, which is unrea... See more

Rated 1 out of 5 stars

Fb is chock a block full of garbage posts, full of lies and fake information, as well as posts created by ai, and scammers. I originally went on to connect with friends, and see pictures of friends... See more

Rated 1 out of 5 stars

Won’t let me reset my compromised password as “this device isn’t used much”. It’s the only phone I have and the device I always use. Can’t speak to a person have to speak to terrible AI. Will need... See more

Rated 1 out of 5 stars

Absolute load of SHITTTEEE! I had my phone stolen, and now these clowns won't send me a WhatsApp confirmation. It won't capture the passport I am holding up to the webcam, and it won't allow me any al... See more

Rated 1 out of 5 stars

HEY FACEBOOK I AM ME! I can not get in the hackers are using a duo authenticator app so it is blocking me. I sent an email last year and requested for the account to be deleted because I got hacked.... See more

Rated 1 out of 5 stars

My Facebook Marketplace was hacked. It has been suspended through no fault of my own. I have tried every way possible to get a real human to explain to me why someone in Vietnam can hack my account an... See more

Rated 1 out of 5 stars

I would give Facebook 0 stars if possible, I thought I would reactivate my account that I have not used in over 15 years. And when I did they said my account does not meet the requirements. And I have... See more

Rated 1 out of 5 stars

Being kicked off Facebook because i named something "bullshit". Since 12/03/2026 awaiting to be "let in" again. A procedure that would take 1 day .. its now 20/03.

Rated 1 out of 5 stars

Other than their Marketplace app, Facebook is now a complete waste of time. You used to be able to see what your friends and family had been doing, now it is just one endless feed of garbage, irreleva... See more

Rated 1 out of 5 stars

they block my account when i tried for creating new account they block my account. when I am trying to contact them they not response.

Rated 1 out of 5 stars

THIS IS AN UNCLAIMED TRUST PILOT PROFILE, SO STOP POSTING HERE! THEY´RE NOT GONNA ANSWER YOU. NOBODY´S GONNA HELP YOU. THIS IS AN UNCLAIMED TRUST PILOT PROFILE, SO STOP POSTING HERE! T... See more

Rated 1 out of 5 stars

FB is a place for mindless people. Those fact checkers are dumb as dirt and doesn't know the real truth. Adults doesn't need these idiots to look after us adults. FB tries to act like the police but a... See more

Rated 1 out of 5 stars

Signed up and within 10 seconds I have an email saying that my account has been suspended. Did the appeal and get a reply saying permanently suspended. I tried under another email and the same. Did no... See more

Rated 1 out of 5 stars

Here's the deal. I hate Facebook with it's bullying and inciting behaviour but it's useful sometimes to get in touch with people I know or find a local tradesperson! I get sick of it so I try to deact... See more

Rated 1 out of 5 stars

This review is regarding the sudden and unjustified suspension of my account. Despite my best efforts to comply, I was unable to complete the checkpoint challenge due to a disability, which was n... See more

Rated 1 out of 5 stars

Horrible service. Even after verifying my identity they disabled my account without any reason. Useless :(((

Rated 1 out of 5 stars

Facebook openly and unashamedly support Islamic Muslim terrorist on Australia by banning anyone who so much as speaks a negative word against them. When you try to appeal a decision without ever being... See more

Rated 1 out of 5 stars

I'm a coder and I have a "Meta for Developer" account. I login to such account using my personal Facebook account. I've realized a Meta app that is there in their store. So as you can imagi... See more

Rated 1 out of 5 stars

I’ve run my business SB Property Maintenance for 9 years on Facebook Meta with no problems whatsoever until January this year 2026, my account got hacked and the hacker posted bad things on my page,... See more

Rated 1 out of 5 stars

Facebook allowing people to put any advert up they want without checking who they are. I have bought one or two items off the Facebook advert and I’ve had no problem but just recently seems to be a pl... See more

Rated 1 out of 5 stars

I have been a member on Facebook for a huge number of years,but have found the standard going down in the past few years. The amount of advertising many of which are fraudulent is just unbelievable,I... See more

Rated 1 out of 5 stars

I’ve been slandered by my ex in a vicious revenge post, worst pictures she could find of me, mentions my daughter, my job, personal things not meant for public display it is malicious abuse a... See more

Rated 1 out of 5 stars

It's becoming a porn advertisement site now. Sexually suggestive by their own AI ad system. I've had ads of showing AI apps that one can download that give off suggestively turn a picture into... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No free speech on fascist Book

No free speech on fascist Book , twice today community stds have flagged me to do a video to prove who I am , and it says it will be deleted this controlling narcissistic platform need musk to take it over

April 11, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Very biased towards US Maga comments…

Very biased towards US Maga comments they can say whatever filth they want but that's ok, allow support of disgusting things but if you call the person's morals out you are in the wrong .
Also had a sick person threaten my home and animals but that was declined as a complaint absolutely crap service. More reason why we should boycott anything to with the US.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Marketplace access suspended

I accidentally forgot VPN on when visiting Facebook. I have to use VPN for my work and for forgot to turn it off (humans make mistakes). Then their non-intelligent AI thought I was a bot and immediately suspended my access to Marketplace. It's been 3 months now and there seems to be no way to reverse this.

I have been on Facebook over 10 years and just for 1 small mistake, I get punished like this. Feels so unfair.

January 20, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Facebook probably hates me.

Disabled my account when I just registered. For no apparent reason. I guess they don't want me on there. It seems like I am not the only one, though.

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

I only use it for groups

I only use it for groups, messaging, and staying in touch with friends. But the interface has become too cluttered—finding the right privacy settings or anything else is a real challenge. Why add so many settings and then hide them?

November 18, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Facebook business page

Facebook business page very complex, not easy to use, not easy to save/export and no sense. Lot of bad things happening on the platform. The ads easy to create but not sure how effective if your store not online only.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I'm a coder and I have a "Meta for…

I'm a coder and I have a "Meta for Developer" account. I login to such account using my personal Facebook account. I've realized a Meta app that is there in their store. So as you can imagine, differently from a standard FB user I have to periodically review policies, app permissions, etc. at least every year. I've just passed another yearly test 1 month ago or so.
A few days ago, making access to my FB account I was blocked by a message saying I have to scan my face. OK, I don't like it at all, but I have business there so I did it. After that, my account was completely blocked. No explanation, no messages, no nothing. Trying to access simply result in
"Sorry, something went wrong."
So now my personal account cannot be used for no reason. And that wouldn't a big problem per se because I don't post anything and don't use Facebook, but it's a big problem because I need it to make access to the Meta Developer platform to do developer tasks and comply with mandsatory updates of app/policies/permissions.
In other words at the next mandatory app revision, since I'm not able to login, my app will stop working dorever and all my clients will no be happy with that!

Imagine how reliable is this BS platform: will you ever use it for something like making a business AI app?!! Knowing that at any moment can stop working with no reasons/explanations?!!! Meta is a platform to consider only for wating time and nonsense, not for business.

I repeat the message of CindyS: FB has been kicking a number of people off their long standing accounts for no apparent reason. In order to appeal, a person has to log in.

Since I'm not a standard user, but a Meta Developer, if they don't fix the problem I'll try the legal way because I can't simply delete all and stop using this stupid platform, I have clients to respond to and they rely on my software.
The real problem is that I though I could rely on them for business. I shouldn't have take that into consideration in the first place because they are a bunch o idiots.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Shockers

Shockers. Someone reports my page for not disclosing using AI which I have not. They ask me to respond through a link and then the link does not work and then do not respond. Furious. Close the bloody lot for all I care now.

So now I'm convinced this is a phishing message, but Meta you allowed it so you get to keep the one star.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Nowhere near what it used to be

Nowhere near what it used to be. Asked for a couple of bacon sandwiches and were told it was now a lunch menu and couldn't order them. So ordered Ham, Egg and chips, also a fish finger ciabatta. Both extremely badly cooked. Haddock goujons? Well overdone. Eggs didn't look good at all, and the chips were to be fair bloody aweful. Just overpriced muck. Won't be going back even though we pass by two or three times a week.

April 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute load of SHITTTEEE

Absolute load of SHITTTEEE! I had my phone stolen, and now these clowns won't send me a WhatsApp confirmation. It won't capture the passport I am holding up to the webcam, and it won't allow me any alternatives. So basically, after decades, I am now locked out of my own account. #CLOWNS Sort it out. I've got the password and email, but that clearly isn't enough

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

It's honestly terrible

It's honestly terrible. Complete trash UX, customer service doesn't even exists, it's a straight up dog crap. Forgot your password? don't request to many password resets as you'll be blocked, create a new profile? send a friend request to a friend? perm ban <- literally happened to me, they rely to much on AI and it's tragic.

April 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Facebook Support Isn't Just Useless

Facebook Support Isn't Just Useless - It's Basically Non-existent

I've recently found myself a victim of harassment by a Page on Facebook. The page owner took a screenshot of something I wrote on a different website, without even censoring my username there, which resulted in a torrent of abuse.

The Page is owned by a YouTube channel called The Blot Outdoors Show. A couple of months ago on a fan-run page for the channel on Reddit, I made a comment that the channel owner treating cat aids (FIV) as a joke wasn't funny, mentioning that my last cat had died because of the disease. The YouTuber/Facebook Page owner seemed to find this funny and copied my words to his community, which resulted in a lot of mocking of my dead pet and more than one commenter crossed into actual abuse, including claiming that my cat got the disease off of me, in the worst way you ca possible imagine. Such commenters received 'likes' from the page who instigated the abuse.

It is impossible to get this removed from Facebook. The system to report offers no opportunity to actually explain the problem, including being unable to provide proof of ownership of the my account targeted on another platform. You get to say 'I'm being harassed' or whatever words the option uses, then a couple of days later the system comes back with a denial of wrongdoing on the part of the abuser. You get a single appeal - which STILL doesn't allow you to actually explain the problem - which is also summarily denied. They then close the matter entirely.

Shameful, Facebook.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever, is impossibile to use meta ads, it's awful and they charge you even when the alghoritm doesn't work

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Stuck in a never-ending account lock loop! (15+ times)

​I am writing this to express my extreme frustration with Facebook's broken automated security system. My account has been locked and unlocked more than 15 times, and this issue has been persisting for a long time.
​Every single time I follow the "Unlock your account" steps and verify my identity, the system locks it again almost immediately, claiming "unauthorized access." I have secured my devices and updated everything, yet this frustrating loop never ends.
​It is clear that your AI security algorithms are malfunctioning and harassing legitimate users without any real reason. There is absolutely no human support to resolve this ongoing technical glitch. This is the worst user experience I have ever encountered. Fix this broken system!

April 6, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look