Factor Meals Canada Reviews 

4,158
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,323 reviews, reviewers had a great experience with this company. Customers consistently praise the convenience and deliciousness of the meals, finding them fresh, satisfying, and easy to prepare. Many reviewers appreciate the high quality of ingredients and the variety of options available, which helps them maintain healthy eating habits. However, some customers also noted concerns regarding delivery services, citing issues such as missed deliveries, late arrivals, or packages left in incorrect locations. Additionally, a few people found the pricing to be a bit high or noticed price increases, impacting affordability for some. Reviewers also mentioned specific product concerns, including high sodium content in some meals and occasional inconsistencies in portion sizes or ingredient quality.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its convenience, taste, and variety,... See more

Quality

Clients share positive opinions on quality, frequently describing the food as delicious, fresh, and tasty,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reporting positive experiences such as... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process easy and convenient,... See more

Price

Reviewers mention ambiguous feedback about price, with many finding it too expensive or noting price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really love the convenience and flavour of Factor meals! The portions are well-balanced and filling, but I find that dishes requiring gravy or sauce often arrive a bit too dry. A little extra sauce... See more

Company replied

Rated 4 out of 5 stars

I've really enjoyed the meals from Factor. The food is fresh, tasty, and delicious, and the quality has been consistently good. I also appreciate the convenience.. it saves me a lot of time on meal pl... See more

Company replied

Rated 4 out of 5 stars

Originally this service was a gift from my daughter to ensure I ate well while she was on holiday. I was taking care of her dog and was very busy outside of my home during that timeframe. The food t... See more

Company replied

Rated 4 out of 5 stars

Food tastes good. Portions are pretty good. Variety is great. I would prefer less plastic in packaging, but on the other hand, the same can be said for most things I buy from the grocery store (so... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(4,158)

1,525 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

So far so good

So far so good. I have to fine tune my choices, but that will take time.

June 17, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

Reliability


Reliability

June 15, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 1 out of 5 stars

It ends with explosive diarrhea

It ends with explosive diarrhea. Every single time.

June 16, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

Very tasty

Very tasty, tried other caterers but Factor is above the others op to date

June 15, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Factor right now is perfect for me

Factor right now is perfect for me. I am a senior who really does not like to cook. Cooking is just a lot of work for me. So because of that I don't always eat well. Factors meals are delicious and a very healthy choice.

June 16, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 4 out of 5 stars

Factor 101

The ease of having meal prep taken care of so that
during a days work cycle, I don't have to worry about what's for lunch or dinner makes it worth while.
Calorie reduced meal plans help me stay on my goal.
Factoring in the time saved on meal prep makes the price affordable.
Dining out costs start at $20, factor makes it convenient, cost effective and reliable with excellent food quality.

June 15, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

The package was well packed with ice…

The package was well packed with ice packs and all so delivered well since I only got home after 5 hours. The food was delicious, the meal size was great. Finally very easy to prepare to eat. Thanks to my family member that suggested you to me.

May 25, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

Delicious food

Delicious food. Very convenient. Great variety.
Reasonably priced.
Occasionally package seals broken.
Would like to see lower fat and sodium content.

June 8, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review. 😊

Rated 5 out of 5 stars

Love the food and service

Love the food and service, great menu and quality ingredients - Tasty!

June 14, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend. Food is delicious. Easy to prepare with a broken arm.

June 8, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 3 out of 5 stars

Food good. Portions small.

Food is very good but portions are small. Wish there were more keto options.

June 12, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

Fresh

Fresh, Simple, and affordable. Absolutely amazing for a one person home. The meals are delicious!!!!!!

June 11, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 3 out of 5 stars

Ok but too expensive

Delivery is on time. Some meals are ok. Overall i like the convenience but the meals are way too expensive to continue long term. As a picky eater j find it difficult to find enough variety in meals.

June 12, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! Our pricing reflects our focus on providing fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. As an added bonus, our Registered Dietitians are always available if you have any questions about our Factor meals or general questions on nutrition!
We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 4 out of 5 stars

I didn’t give 5 stars because some of…

I didn’t give 5 stars because some of the veggies are hard (green beans)

June 11, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 3 out of 5 stars

The food is good but to get my business…

The food is good but to get my business I was lied to. I was told that I was getting 3 weeks of free meals if I signed up but still haven't seen the free meals

June 11, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

So far the meals work for us

We are on our second delivery and so far the meals have met our expectations. We previously tried another service and my wife complained the food did not come with enough vegetables. With Factor the meals are loaded with vegetables. I am still trying to get used to navigating the website. I would prefer my meal orders not to be pre-filled before a deadline. When I try changing them they often default back to the pre-filled even before I have a chance to confirm my changes. So I am still learning how to navigate. Having said that the portions are plentiful and the selections work even with our diet restrictions. The convenience is very welcomed. My previous service offered free delivery, but Factor’s delivery fee is equivalent to the cost of one meal. Another service I looked at is 40 % cheaper for a delivery fee. These delivery fees should be reviewed because it may be a deal breaker in future as I explore other services. Also, why is this shipped in a lined heavy duty cardboard box that has to be recycled. Why not use a returnable bag like my previous service which would avoid all of the excessive packaging. No wonder the delivery fees are so high.

June 10, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate you taking the time to share your review.

Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.

If you have any further questions, please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can assist you!

Rated 5 out of 5 stars

I have enjoyed all the meals I have…

I have enjoyed all the meals I have received so far and like that I can change the options chosen when picking my meals. I would recommend them to anyone looking for a healthy , quick and enjoyable meal.

June 11, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look