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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and willingness to resolve issues efficiently. Many users find the product to be ingenious and invaluable, particularly for stem separation, which significantly enhances their workflow for various musical applications, from remixing to creating backing tracks. The ease of use and the quality of the product are frequently mentioned as key benefits. However, some customers were not happy with the product's performance, citing issues with stem separation quality, where elements of different instruments were mixed. A few users also reported problems with subscriptions and slow response times from customer support, though this appears to be an isolated experience compared to the majority of positive feedback regarding support.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Product

Reviewers mention positive feedback about product. Many customers are impressed with the product, especially... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and efficiency.... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and efficient... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, professional, and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more

Rated 5 out of 5 stars

We use FADR for sampling purposes. Secondly to extract a vocal cleaner from a track or a specific sound and the result is valid. Extracts up to 16 stems + midi patterns. The midi patterns are correct... See more

Rated 5 out of 5 stars

I work as a full-time musician and music teacher. Fadr helps me a lot as it provides a wonderful stem splitting platform. I'm proud to be a premium user, as I can't get, for example, drums separation... See more

Rated 5 out of 5 stars

FADR.com is hands-down one of the fastest and most convenient platforms I’ve used. I had a question about a project and their customer service got back to me almost immediately — super friendly, super... See more


Company details

  1. Software Company

Written by the company

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, was very prompt and helpful when my subscription accidentally renewed. very trustworthy compared to some other app vendors I can mention.

January 9, 2026
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Rated 5 out of 5 stars

intelligent plugins

only positive words to left here. i used the stem tool of fadr and it works stunning. also the service of this company are fast and great.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support, very impressed!

Fadr provides a brilliant musical service, but their email support is equally impressive. I had to hold my plan and the team was super reactive and helpful. You can tell they prioritize customer satisfaction. A big thank you to the team for making everything so smooth!"

January 10, 2026
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Rated 5 out of 5 stars

If your DAW does not stem separation, use FADR

Before stems separation was integrated in my DAW, FADR was my only choice.
Useful, accurate and first of all, free.
I mean that If you're not demanding, searching for mp3 audio files "stemmed" and not .wav, on the fly, by just logging in, FADR is the best choice.
I used it a lot, and now said bye to this service, but only for a practical matter, as I have aformentioned.
Guys at FADR did an excellent job!
Thanks for everything, and good luck!
Keep going like this!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Top product and people

These guys sell an excellent product , and their customer service is among the best av experienced, it’s 10/10 without a doubt, super quick and super efficient and very reasonable people to deal with

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good Company

I tried Fadr out and it worked okay, but I am going with Song Master Pro instead because it does more and suits my needs better. It is a one time purchase where Fadr is a subscription program with automatic renewal so if you don't want it to renew, be sure and cancel before the renewal date. I made that mistake but Fadr did refund my money.

December 31, 2025
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Rated 5 out of 5 stars

This app is: great! Trust me!

This app is:

1. Very very extremely easy to use!
2. Gets your stems separated very cleanly, at least for my taste.
3. Useful for practicing tunes, like I really advanced myself.

Overall - very affordable, very good tool, very nice thing to own.

You’ll feel more creative, honestly.

December 30, 2025
Unprompted review

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