FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more
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Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.
Contact info
United States
- contact@fadr.com
- fadr.com
Hasn’t replied to negative reviews
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Great library and easy to use
Great library and easy to use. Customer support is awesome when needed
Very Helpful!
The team was helpful in resolving my billing issue and made me aware of what my options were to keep experimenting with the Fadr tool moving forward. No issues or stalls. Much appreciated.
Refund granted.
I did get charged recently for something of which I was not aware of what I had purchased. But when I brought it to the company's attention, they did reverse the charge without fuss or fight.
Brilliant customer service
Brilliant customer service, no problems whatsoever
Fadr is an excellent for creating stems…
Fadr is an excellent for creating stems and remixing tracks. It makes it easy to separate vocals, drums, and instruments, even if you’re not an advanced producer helped me a lot. The platform is simple to use, fast, and great for experimenting with new ideas. Perfect for DJs, remixers, and anyone looking to get creative with music.
Sent a message about a refund for my…
Sent a message about a refund for my subscription and customer support made contact in less than an hour also gave me my refund within the next hour I highly recommend this company and it's services
Stems separation for 14 stems doesnt…
Stems separation for 14 stems doesnt work at all
not vworth it!!
waste of money
specially that some daws have stems separation included
Software quality/customer care
The fadr stem separation's quality and user-friendliness makes the software excellent for creative music productions.
The customer care level is also of very high standard; subscription prolongation questions are very empathically dealt with.
Excellent platform. Excelente Support team.
Excellent platform and even better support team. 5 stars.
They are very good and not trying to…
They are very good and not trying to siphon ur money , very good quality and service
Fast response to my support inquiriy
Fast response to my support inquiriy, with immediate and friendly help and resolution.
Refund successfull
I tried the product a year ago but didn’t have the opportunity to explore it further. This year, my subscription renewed and I was charged. After explaining the situation to the support team, they immediately arranged a refund for me. I truly appreciate the quick and helpful response from the Fadr support team.
Great costumer support
I completely forgot about my subscription, and after contacting customer support I immediately received a refund. My money was back in my account within a day. The communication was quick and friendly. Thanks again, Richard!
Took care of my questions and request…
Took care of my questions and request promptly! Great product and great service.
Great platform
Great platform, absolutely quick, helpful and friendly support team. Thumbs up!
They are legit and one of the originators for AI in music.
A majority of audio software now has some form of ai in it these days but these guys were some of the first on the block. The stem separation was the first product I used from them and it does a fantastic job. It even gives you the midi which I found extremely helpful and time saving. The plugins are great for getting your ideas going without having to spend eons scrolling through presets. On one occasion I needed to reach out to them for some support and they got back to me with in a day and they were eager to solve any issues I had.
awesome support
support was amazing and help was on point and fast. richard is very kind, understandable and competent. thanks a lot!
Subscription Renewal Issue
I encountered an issue with my subscription renewal and reached out to customer support. They responded by the first business day and resolved my issue without need for further contact.
Great tools! Very fast and good customer support 👍
I forgot that i had an ongoing yearly subscription, which i didn't use for the most part, and got charged without any prior notice (a update email before renewal would be helpful). I wrote to support and got an immediate refund without questions. 🙏
Very fast and friendly!
Great support!
I want to thank FADR's support team, who were extremely quick in helping me solve my problem. A company that not only offers great service, but also assists and supports its users. Thank you again and congratulations on your work.
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