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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and willingness to resolve issues efficiently. Many users find the product to be ingenious and invaluable, particularly for stem separation, which significantly enhances their workflow for various musical applications, from remixing to creating backing tracks. The ease of use and the quality of the product are frequently mentioned as key benefits. However, some customers were not happy with the product's performance, citing issues with stem separation quality, where elements of different instruments were mixed. A few users also reported problems with subscriptions and slow response times from customer support, though this appears to be an isolated experience compared to the majority of positive feedback regarding support.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Product

Reviewers mention positive feedback about product. Many customers are impressed with the product, especially... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and efficiency.... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and efficient... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, professional, and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more

Rated 5 out of 5 stars

We use FADR for sampling purposes. Secondly to extract a vocal cleaner from a track or a specific sound and the result is valid. Extracts up to 16 stems + midi patterns. The midi patterns are correct... See more

Rated 5 out of 5 stars

I work as a full-time musician and music teacher. Fadr helps me a lot as it provides a wonderful stem splitting platform. I'm proud to be a premium user, as I can't get, for example, drums separation... See more

Rated 5 out of 5 stars

FADR.com is hands-down one of the fastest and most convenient platforms I’ve used. I had a question about a project and their customer service got back to me almost immediately — super friendly, super... See more


Company details

  1. Software Company

Written by the company

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very Helpful!

The team was helpful in resolving my billing issue and made me aware of what my options were to keep experimenting with the Fadr tool moving forward. No issues or stalls. Much appreciated.

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

Refund granted.

I did get charged recently for something of which I was not aware of what I had purchased. But when I brought it to the company's attention, they did reverse the charge without fuss or fight.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fadr is an excellent for creating stems…

Fadr is an excellent for creating stems and remixing tracks. It makes it easy to separate vocals, drums, and instruments, even if you’re not an advanced producer helped me a lot. The platform is simple to use, fast, and great for experimenting with new ideas. Perfect for DJs, remixers, and anyone looking to get creative with music.

January 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Software quality/customer care

The fadr stem separation's quality and user-friendliness makes the software excellent for creative music productions.
The customer care level is also of very high standard; subscription prolongation questions are very empathically dealt with.

December 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Refund successfull

I tried the product a year ago but didn’t have the opportunity to explore it further. This year, my subscription renewed and I was charged. After explaining the situation to the support team, they immediately arranged a refund for me. I truly appreciate the quick and helpful response from the Fadr support team.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great costumer support

I completely forgot about my subscription, and after contacting customer support I immediately received a refund. My money was back in my account within a day. The communication was quick and friendly. Thanks again, Richard!

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

They are legit and one of the originators for AI in music.

A majority of audio software now has some form of ai in it these days but these guys were some of the first on the block. The stem separation was the first product I used from them and it does a fantastic job. It even gives you the midi which I found extremely helpful and time saving. The plugins are great for getting your ideas going without having to spend eons scrolling through presets. On one occasion I needed to reach out to them for some support and they got back to me with in a day and they were eager to solve any issues I had.

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Subscription Renewal Issue

I encountered an issue with my subscription renewal and reached out to customer support. They responded by the first business day and resolved my issue without need for further contact.

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

Great tools! Very fast and good customer support 👍

I forgot that i had an ongoing yearly subscription, which i didn't use for the most part, and got charged without any prior notice (a update email before renewal would be helpful). I wrote to support and got an immediate refund without questions. 🙏
Very fast and friendly!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great support!

I want to thank FADR's support team, who were extremely quick in helping me solve my problem. A company that not only offers great service, but also assists and supports its users. Thank you again and congratulations on your work.

December 2, 2025
Unprompted review

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