Fairphone Reviews 

29,192
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

I really like my Fairphone, but unfortunately the volume buttons both fell off and there are no replacements available in store or online anywhere. This is frustrating because of the whole idea of rig... See more

Rated 5 out of 5 stars

Happy with Fairphone got five in the household now, replaced a charging port in one and a screen in another, any other brand would have meant a new phone, or awkward repair... Why everyone doesn't hav... See more

Rated 5 out of 5 stars

It's a phone for people who know what they need. This is not chasing latest trends in number of cameras nor is it trying to oversell software features that are mostly gimmicks. This is a smart pho... See more

Rated 3 out of 5 stars

I loved my Fairphone 3, but my recent 'upgrade' to a Fairphone 6 is a bit disappointing. The camera is better but otherwise I'd say the phone is a step backwards. It's quite glitchy - e.g. it will f... See more

Company details

  1. Electronics Company
  2. Telephone Company

About Fairphone

Written by the company

Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.

We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.


Contact info

  • van Diemenstraat 200, 1013CP, Amsterdam, Netherlands

  • fairphone.com

4.2

Great

TrustScore 4 out of 5

29K reviews

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Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(29,192)

5,999 reviews in the last 12 months

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Rated 2 out of 5 stars

Loose weak yellow button

1. I cannot find the "provided tool". Inside?
2. But more importantly the yellow distraction button is sloppy and weak already. And how will it last and age with a phone which is supposed to last long? So weird, why didn't you make it sturdy?

March 21, 2026
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Reply from Fairphone

Hello, thanks for sharing your experience. We’ll make sure to pass your feedback along to our team. If there’s something we can help with at this point, do not hesitate to reach out via https://support.fairphone.com/. Best, Diego

Rated 5 out of 5 stars

I like that the phone came quickly and…

I like that the phone came quickly and the packaging was non-plastic. The new system was easy to learn about, but at the same time i would Mike to habe some Mord information about murena EOS. Like how ca i geht rid oft the preinstalled apps at my desktop, when I' m using other programs instead?

March 17, 2026
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Rated 5 out of 5 stars

Needed new battery

Needed new battery
Ordered, received on time, replaced it within a minute, and it works. It's so simple and a huge advantage over many other devices! Good service, thank you.

March 16, 2026
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Rated 5 out of 5 stars

Super easy to change the battery

Super easy to change the battery, arrived within days, and in time for a trip abroad. Massively increased battery duration (I've had the last one a fair while now) which will be really helpful while I'm travelling.

March 16, 2026
Rated 4 out of 5 stars

Decent e-commerce

Decent e-commerce. Only UPS shipping is a bit limiting. Battery life for the Fairphone 6 is underwhelming even compared with a fairly old and used Cat S62.

March 10, 2026
Rated 1 out of 5 stars

Ordered a replacement battery

Ordered a replacement battery. No option to have delivered to home address. Went to collect from collection address, they said didn't have it. Cannot contact ups cannot enter a claim with ups cannot report to ups.
Money paid,No battery, seemingly no recourse,big headache.

March 13, 2026
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Reply from Fairphone

Hello Daniel, thanks very much for bringing this to our attention. We’re so sorry to hear about your experience & the wait you're having with our response, we're experiencing busier times on our end. We can see you already created a support request, and our Support Team will help you futher. Best, Diego

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Rated 1 out of 5 stars

The worst phone I've had

The worst phone I've had. Customer service delays replying to problems so return date passes. Then when chased say they have to ask murena. Then later still that they need more details. 4 months in and the phone is still only any use for calls and texts. And that's only if indoors as the screen is useless outside. Absolute waste of money.

In response to Fairphones reply: read the complaint! I've wasted an unbelievably long time trying to deal with your "support".

Now May 10th. Still no answers. Emails are totally ignored. This is one company that deserves to close down.

March 19, 2026
Unprompted review
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Reply from Fairphone

Hello Sarah, we are sorry to hear about your experience. If you need support you can reach out directly to our support team via https://support.fairphone.com/. Best, Diego

Rated 5 out of 5 stars

Fast delivery and nice phone

The reason I had to purchase a new Fairphone was because my Fairphone 3 was getting outdated and my mobile operator was going to block it for being outdated and not being able to call 911. They said so only a few days before which gave me great stress. Since I loved my Fairphone, I chose them again and I'm grateful for the fast delivery which was very helpful in this case. And of course I love my new phone.

March 11, 2026
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Rated 5 out of 5 stars

So far so great

So far so great. I'm a casual phone user for browsing, utility apps, social media & taking 'snaps' rather than a professional photographer. Coming from a 4 year old Google pixel 6 to this phone and the transition has been effortless really. All that but with the knowledge that this phone should last me for hopefully a decade, is from a B Corp and is recycled and recyclable is honestly so brilliant. Totally worth the price in my opinion.

I also bought and like the the finger loop on the back, the screen protector, and the case. Love the colour green too!

March 13, 2026

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