I really like my Fairphone, but unfortunately the volume buttons both fell off and there are no replacements available in store or online anywhere. This is frustrating because of the whole idea of rig... See more
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See what reviewers are saying
Happy with Fairphone got five in the household now, replaced a charging port in one and a screen in another, any other brand would have meant a new phone, or awkward repair... Why everyone doesn't hav... See more
It's a phone for people who know what they need. This is not chasing latest trends in number of cameras nor is it trying to oversell software features that are mostly gimmicks. This is a smart pho... See more
I'm a longtime Fairphone user, and have switched my entire family over to them. The ease of repair and the ability to replace components is a major part of the attraction, as is their commitment to su... See more
Company details
About Fairphone
Written by the company
Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.
We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.
Contact info
van Diemenstraat 200, 1013CP, Amsterdam, Netherlands
- fairphone.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
9 days later and it's still not arrived
So far 9 days later and it's still not arrived. Was to replace a broken phone, so we've had to buy a different one, and have requested a refund, but not had a response

Reply from Fairphone
Fine experience
It was a bit hard to find the DAC converter cable, but apart from that all is fine. A tip could be to make it possible to activate an older order line.
Fitting straightforward but delivery less so
Fitting the part was straightforward, but getting it was more difficult. The cost of having it delivered to my house was enormously high - about £9 - but the places from which I could collect it were all at least 5 miles (8km) away, raising the carbon footprint of the part and the service.
Fitting the new screen was a breeze
Display change worked perfectly
Display was broken and the change was easy and worked perfectly.
Nice to have my second protective case…
Nice to have my second protective case for my fairphone 3 after 5 years I bought it
Great value for money
Great value for money. Fast expedition. My smartphone now seems reborn.
I didn't understand some accessories…
I didn't understand some accessories are incompatible with each other: finger loop with card holder and flip case with the normal case. Can I have a refound for the finger loop and the flip case?
It was simply working
It was simply working. Order, Delivery, fixing - Just fine! Thank you. 😁🙏🏼
An amazing experience on style, privacy and ecology
It's an impressive phone and the Murena software is a smooth transition from Android and iPhone. Every APP runs nice. The features, like the changebility of the parts and the privacy concerns are the crown of all for me. The options for vpns, intracibility, the "wall of shame", the buttons to disconnect microphone and Camera are top notch. Really liking the experiente. My only problem is with the charging and the speakers (who left me to wish for more).
Nice quality
Wellmade wonderfull phone
Using e/OS works very good
Feels nice to start moving away from the U.S IT Monopoly
Arrived quickly, perfect condition
The part arrived quickly, had it replaced in literally one minute... The phone was dunked under saltwater and it survived, I dried it out, repaired most of the damage, cleaned the contacts and it looks like it's fine now. Best regards to Fairphone
Warranty Repair
The phone refused to start, so I contacted Fairphone knowing I had a 5 year warranty. Simple stuff. They sent me a label, I sent them the phone, they sent me back the phone with a list of parts that had been swapped under warranty, no bill. Best you could hope for and done in a week, end to end.
Fast and high quality
Besides not loving the navigation on the website I really like the produkt, company values and speed at which they sent it.
so strong that it doesn't need repairs
The only thing remotely negative that come to my mind is that it's so strong that I never needed to repair it, despite multiple 1meter+ falls on rocks or concrete. I have it for 3 years now
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