Fairphone Reviews 

29,194
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

I really like my Fairphone, but unfortunately the volume buttons both fell off and there are no replacements available in store or online anywhere. This is frustrating because of the whole idea of rig... See more

Rated 5 out of 5 stars

Happy with Fairphone got five in the household now, replaced a charging port in one and a screen in another, any other brand would have meant a new phone, or awkward repair... Why everyone doesn't hav... See more

Rated 5 out of 5 stars

It's a phone for people who know what they need. This is not chasing latest trends in number of cameras nor is it trying to oversell software features that are mostly gimmicks. This is a smart pho... See more

Rated 5 out of 5 stars

I'm a longtime Fairphone user, and have switched my entire family over to them. The ease of repair and the ability to replace components is a major part of the attraction, as is their commitment to su... See more

Company details

  1. Electronics Company
  2. Telephone Company

About Fairphone

Written by the company

Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.

We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.


Contact info

  • van Diemenstraat 200, 1013CP, Amsterdam, Netherlands

  • fairphone.com

4.2

Great

TrustScore 4 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(29,194)

6,002 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

9 days later and it's still not arrived

So far 9 days later and it's still not arrived. Was to replace a broken phone, so we've had to buy a different one, and have requested a refund, but not had a response

March 10, 2026
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Reply from Fairphone

Hello Paul, thanks very much for bringing this to our attention. We’re so sorry to hear about your experience & the wait you're having with our response, we're experiencing busier times on our end. We can see you already created a support request, and our Support Team is currently helping with your case. Best, Diego

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Rated 4 out of 5 stars

Fine experience

It was a bit hard to find the DAC converter cable, but apart from that all is fine. A tip could be to make it possible to activate an older order line.

March 10, 2026
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Rated 4 out of 5 stars

Fitting straightforward but delivery less so

Fitting the part was straightforward, but getting it was more difficult. The cost of having it delivered to my house was enormously high - about £9 - but the places from which I could collect it were all at least 5 miles (8km) away, raising the carbon footprint of the part and the service.

March 9, 2026
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Rated 4 out of 5 stars

An amazing experience on style, privacy and ecology

It's an impressive phone and the Murena software is a smooth transition from Android and iPhone. Every APP runs nice. The features, like the changebility of the parts and the privacy concerns are the crown of all for me. The options for vpns, intracibility, the "wall of shame", the buttons to disconnect microphone and Camera are top notch. Really liking the experiente. My only problem is with the charging and the speakers (who left me to wish for more).

March 9, 2026
Rated 5 out of 5 stars

Nice quality

Wellmade wonderfull phone

Using e/OS works very good

Feels nice to start moving away from the U.S IT Monopoly

March 9, 2026
Rated 1 out of 5 stars

Phone not delivered

Phone not delivered. I am out of £540

March 9, 2026
Fairphone logo

Reply from Fairphone

Hello Alan, thanks very much for bringing this to our attention. We’re so sorry to hear about your experience. We can see you already created a support request, and our Support Team is currently helping with your case. Best, Diego

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Rated 5 out of 5 stars

Warranty Repair

The phone refused to start, so I contacted Fairphone knowing I had a 5 year warranty. Simple stuff. They sent me a label, I sent them the phone, they sent me back the phone with a list of parts that had been swapped under warranty, no bill. Best you could hope for and done in a week, end to end.

April 2, 2025
Rated 5 out of 5 stars

so strong that it doesn't need repairs

The only thing remotely negative that come to my mind is that it's so strong that I never needed to repair it, despite multiple 1meter+ falls on rocks or concrete. I have it for 3 years now

March 12, 2026
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