Building detailed models requires precision, and Fanhome truly stands behind their products. Whenever a small issue or missing part popped up, their customer service team handled it quickly, professio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
An amazing experience over the years I have been building with fanhome Just recently finished building the Nissan skyline r34 build looks amazing Customer service agents are great whenever... See more
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Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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All questions were answered quickly
All questions were answered quickly, the only problem was having to have a whole issue just for some glue but appart from that everything was answered very promptly and straight away.
June 30, 2026
Unprompted review
Reply from Fanhome
Hi Shell Beardsmore,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
There speedyness of the service and the…
There speedyness of the service and the great quality of the product.
June 29, 2026
Reply from Fanhome
Hi Dannyboy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Star Trek ships subscription worked…
The Star Trek ships subscription worked wonderfully. The products are top notch, the timing of the shipments is impeccable, and the customer service when needed is professional, timely, and courteous.
June 29, 2026
Unprompted review
Reply from Fanhome
Hi Ed Gerdow,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great customer service!
It can be challenging to keep up with multiple subscriptions...But Fanhome customer service helps you along the journey. Great product too!
June 29, 2026
Unprompted review
Reply from Fanhome
Hi Mike O,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Signing up was a breeze
Signing up was a breeze. So far communication is great and my first package has been processed.
Definitely A+ service so far.
June 25, 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi William,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi JACQUELINE BURNETT,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
🔥 Quality Fast shipping 💯
June 26, 2026
Reply from Fanhome
Hi KAI FLAME,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Anila was very helpful and always quick…
Anila was very helpful and always quick to respond and I have no issues with her level of service.
What I would say is that Fanhomes system to deal with missing stages/parts is woefully slow. I first reported a miising stage on 20th May, todays is 27th June and I have just received the missing stage, this is very slow, I also deal with Agora models and there time to replace a missing part is 5 to 10 working days.
So come on Fanhome do something about this, your models are great but getting parts replaced is way to slow!
June 27, 2026
Unprompted review
Reply from Fanhome
Hi Customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It’s not hard at all use the website…
It’s not hard at all use the website and fast delivery for orders
June 22, 2026
Reply from Fanhome
Hi Brian Reagan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Frank,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Used they before ok
June 23, 2026
Reply from Fanhome
Hi Alistair john Frost,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The process was easy to navigate and…
The process was easy to navigate and amazing affordable. I'm beyond excited to start my build. For collectors such as myself, I feel I will be buying more kits soon!
June 24, 2026
Reply from Fanhome
Hi Nick Stuart,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very simple to sign up and get onto the website to choose what I wanted
It was easy to sign up and choose the one I wanted to go with. The email was sent to me immediately, so I knew that I had signed up correctly and successfully.
June 23, 2026
Reply from Fanhome
Hi Katerina Frith,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was really fast and I really liked…
It was really fast and I really liked how it just jumped into it with out any questions
June 20, 2026
Reply from Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Ryan cano ILLHORNET,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome have probably the best customer…
Fanhome have probably the best customer support teams I have dealt with.
June 22, 2026
Unprompted review
Reply from Fanhome
Hi Jim,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was complicated to use
May 19, 2026
Reply from Fanhome
Hi Eddie,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Shaniyha,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Staven,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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