Fansale Reviews 

After sending ~10 emails to both FanSale and the Buyer, I'm still waiting to be paid for the tickets I sold on this platform. Next time I'm selling privately. Terrible support and service, especially considering it's not free.

I submitted wrongly my address and contacted them right away to correct it. First, they send a reply that made no sense, then, they send another reply after days saying that they already sent the tickets and I should contact UPS. They really never helped me and just made me fix the problem with UPS. Horrible service and experience.

I ordered 2 tickets to the wrong address and wrote their support immediately. Fansale were ignoring my emails and calls for 9 days. Then a support person finally answered and said that he have seen my request. So, I assume they intentionally decided not to help with my request. I not only lost 120 EUR but also wasted HOURS while trying to contact the support which intentionally was ignoring me.

The biggest scammers I have met in my life !

I bought the tickets in 2021 in October, after the time because I lost my job I couldn't go to the concert because it is 900km from where I live. But I took out insurance so I thought I would return the tickets. Unfortunately there is no such option. This insurance does not exist. You email them, call them and no one answers.

I tried to sell the tickets, but the possibility is only through the fansale. Unfortunately you cannot give your price it has to be high, but Fansale itself sells tickets directly for a lower price.

On the day of the concert, where the interest in tickets is highest, selling tickets on fansale is no longer possible.

If you want to lose money, buy your tickets here. Then you will only receive a middle finger in reply.

Disaster... You are throwing your money away ordering through this poorly organized scam.
They get ZERO points for customer service. I am disputing the charge through my credit card company. I WILL NOT PAY FOR SOMETHING I DID NOT RECIEVE....

2 Tickets ordered on “Wed, May 18 at 11:51 PM”
to fanSALE.
I requested that “fansale” contact me on the status of my order multiple times by email and numerous times by phone :
Tue, Jun 14 at 7:59 AM Email to company asking about my order.
They replied by email that they are inquiring with the seller where my
purchase is.
This was sent to me by email on June 14th 2022 :
This was my email to them on the 14th of June 2022:
“ I haven't received my Steve Hackett tickets. The money has been deducted from my account. Please send me the tickets or credit them to my account. I am requesting an answer to this problem. Order number 3822445 Offer number: thiscompanysucks....
They wrote me back:
“Good day ,
You have received a new message from fanSALE customer service.
If you have any questions, we are always at your disposal.
Best regards from Bremen,
Your fanSALE team”
“Dear fanSALE customer,
Thank you very much for your email.
With fanSALE we offer you a future-oriented standard for the purchase and sale of event tickets.
In order to be able to use the advantages of fanSALE, a German place of residence is required.
If the offer has been successfully resold, the seller will receive an e-mail with further information. For shipping, it is necessary to log into the fanSALE account and arrange a pick-up time with UPS. The tickets should have been handed over to UPS by the 3rd working day at the latest.

If the buyer has not reported a discrepancy, the payment of the sale proceeds, minus the service fee, will be made within 2 business days to the specified bank account.
On eventim.de or the organizer's website you will find information on whether special conditions apply to the ticket or event. These are shown on the detail page of the event.

If the event is canceled or postponed, you can use the link here to check whether changes have been made to your event. If possible, you will also have the option of returning tickets originally purchased on eventim.de.
Important:
If you have already sent us the cancellation form and your tickets, we would like to ask you for your patience. You will not receive an acknowledgment of receipt. We currently need up to 3 weeks to process your application. Unless otherwise stated, the refund will be made to the payment method used for the purchase.
Please do not send us any tickets if the return processing form is not available for your event.
We hope that we could be of service to you. Further information for sellers and buyers is also available in our fanSALE FAQs.
Kind regards from Bremen
Your fansale.de customer service”
At this same time I attempted to telephone Fansale numerous times but was never put through to
a customer service representative. I was put on hold, got a recording
that stated “the office is presently closed, please try again later” even though their
hours of operation stated they were open.
In June I must have telephoned Fansale 5 or six times.

I had sent them a cancellation request that same week and this was their reply:

“If you have already sent us the cancellation form and your tickets, we would like to ask you for your patience. You will not receive an acknowledgment of receipt. We currently need up to 3 weeks to process your application. Unless otherwise stated, the refund will be made to the payment method used for the purchase.

Please do not send us any tickets if the return processing form is not available for your event.

We hope that we could be of service to you. Further information for sellers and buyers is also available in our fanSALE FAQs.”

I never received acknowledgment of my cancellation even after phoning them numerous times.
They have poor customer service.

On the very day of the concert, a delivery person called me to tell me they could
not find my house to deliver the tickets. I spoke to him and asked him to open the
envelope …. They attempted to deliver the tickets on the day of the concert even after I canceled the order. I told the delivery spokesperson to send the tickets back to the sender and that is what he did. I never received the tickets that I ordered.

What a mess. Apart from them charging a fee, the customer support does not pick up the phone and simply sends out an automated email with their F.A.Q. if you try to reach out with an urgent issue.

The UPS pick-up service does not work, I have waited for 5 hours and noone showed up despite the information provided by fanSale, so I had to drop it off myself in the end.

Absolutely useless.

They charge a 10% fee for reselling tickets AND they charge a service fee to the buyer. My example: Rolling Stones tickets face value: €245
Listed on FanSale: €282 (€245 + €36 fee)
I get: €220 (€245 - €25 fee)
FanSale gets: €61 (€25 + €36)
How is this FAIR?
I cancelled my transaction, they still charged me €25.
USE VIAGOGO!!!! FanSale is a ripoff!!!!

So I resell a ticket via Fansale which I could not take apart anymore and later the event host agreed to refund the ticket. And then I asked them to cancel the refund but there was no reply and someone bought my ticket. And I asked them to refund it to the buyer and you know what, there was no any reply no matter how many requests I sent.

And 3 MONTHS LATER (yes 3 months...), they finally replied me and said they refunded the money to the buyer. In the meantime, THREATENING me that it's illegal to sell tickets which are not available and next time they will take legal actions about it.

Are you serious? This could have been avoided if you response faster instead of replying after three months later.

Super bad customer service, I will never use their platform anyway.

In my case Fansale worked great. I bought the tickets really easy after they were sold out everywhere, they were personalised so I got them per E-Mail a Minute after the purchase. The only bad thing is that you have pay 10€ (handling fees) for each Ticket.

Got no ticket.
No money back.
Actually there's no service.

Katastrophe!

I bought a ticket as a gift for my wife. But she can't go to the concert. I wanted to sell my ticket, but I can't do it, because it is marked as "not sent". The ticket, I have in hand, but because of the check mark in the database, it is not active.
In support cannot be reached, the mail is not answered.
312 euros wasted.
order 2030017507
I have law insurance and intend to appeal the reimbursement through a lawyer. It's a matter of principle, no matter what it costs me.

Seller did not send the ticket, Fansale DE didn't receıve the ticket, it has been 17 days. I couldn't receive my money back. It is really hard to reach to Fansale DE. Don't trust FanSale DE, the worst service ever.

Absolute desaster. Bought ticket (paid by instant bank transfer) was not sent to me because seller thought the 8 remaining days were not enough to get me the ticket on time (strangely enough). Tried to contact customer service more than 7 times by phone and contact form. Never got a reply or could talk to anyone. Sent a reminder with fixing of a period of time to get my money back from fansale, first by contact form online, then 2 weeks later by Mail - to the mailadress on companies legal notice on the website (info@eventim, since it's an Eventim subsidiary) . Several days later I finally get the reply, that Eventim is not in charge of fansale affairs and i should contact them by phone or contact form online. I'm not sure if they consider their customers as completely stupid, but I guess they are counting on the fact that most people will not spent the time and expenses for legal services to sue them for one ticket. Never ever again will I buy from Eventim or fansale.

The page says you can pay with cards and also paypal but at the end, you can use only giropay and direktpay. Gigant BS

I used Fansale before and it was smooth and I was happy. Recently I sold another concert tickets through Fansale, it went smooth and Fansale started the payment but my IBAN in their system was outdated so my bank rejected the transfer and returned the money to Fansale.
I fixed the IBAN and contacted them multiple times eplaining the situation, but it has been weeks and they are not replaying and not paying me my money.
Their service is okay as long as you don't have any issues, but once you have issue, they won't even answer your emails.
I had similar outdated IBAN issue with another service(vpn) and they solved the problem in the same day, this shows how incompetent Fansale customer service is.

EDIT: Got my refund after 2 months of waiting.

I sold an HVOB concert ticket via Fansale in April. The sale was very smooth, the ticket was bought quickly.

You then have the option to bring the ticket to a UPS access point or have it picked up at your home address. I went with the latter option. UPS never came to pick it up even though I was home all day. In the end, I contacted the buyer and he picked it up himself.

However, there is no possibility for the buyer or seller to mark the purchase as completed. I have contacted fansale about this, they have not responded and I also haven't received my money. It's been 3 weeks by now.

Dreadful customer service - bought tickets through Eventim and then through unforeseen circumstances, we can't go. I couldn't sell my tickets as I don't have a German address. I tried repeatedly to get in touch with Fansale to see if there was anything I could do but NO response to any comunication.

Avoid - this is a scam, they don't refund ticket money, don't send tickets that have been bought.

AVOID!!! I purchased tickets through this site. No tickets and no correspondence after 2 weeks! Avoid as it is a scam!

I bought a ticket for Dave Chappelle's show and never received the ticket despite I paid for it. avoid avoid this website