Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
- #9 of 9 best companies in Event Technology Service
- #291 of 335 best companies in Software Company
- #26 of 29 best companies in Travel Insurance Company
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware - predatory and not consumer friendly
Purchased refund protection for a work trip through an affiliate site called requestmyrefund.com. A few days after booking, I receive word that due to an unforeseen circumstance out of my company's control (the details of which are covered by an NDA), I had to cancel my hotel booking. No big deal, right? I paid for the package that allowed me cancelation protection. Nope. Wrong. I didn't purchase cancelation protection. I fell for a scam.
This company made absurd documentation requests before ultimately declining my refund. They made no effort to work with me and in actuality, made every effort to prevent me from receiving a refund and hid behind their garbage TOS.
Even the policy from the booking website said I'm entitled to a partial refund if made before a certain date - which I was within those date parameters - and they're still trying to avoid paying me my money back.
Sure, this might be a legit company that technically provides a service. For example, you would probably get a refund if a loved one died as long as you provided a death certificate and a picture of the corpse. But it is absolutely predatory and should be avoided at all costs.
April 7, 2026
Unprompted review
Reply from FanShield
Hey Tyler,
Thanks for sharing your experience. We’re so sorry this happened.
While we totally understand how disappointing this is, our protection is intended to protect our consumers if they are unable to attend their event/reservation due to an unforeseen emergency situation. Our refund advocate team will need documentation supporting your reason for refund.
This requirement, along with the full scope of the protection wording and proof of loss, is presented and agreed to at the time of purchase.
However, we did review your situation further and we see a full refund was provided. We attempted to reach you and we were unable to connect or hear back.
Please don't hesitate to reach out to help@requestmyrefund.com so we can ensure your concerns have been fully addressed.
Kind Regards,
Refund Protection Support
Great customer service
Great customer service, very helpful and understanding!!!
April 8, 2026
Unprompted review
Reply from FanShield
Hi Mike,
Thank you for the five star review! We’re really glad to hear you had a positive experience and felt supported throughout the process.
If you ever need anything in the future, we’re always here to help. Appreciate you taking the time to share your feedback!
Refund Protection Support
Quick responses to email- fast friendly…
Quick responses to email- fast friendly service- easy to navigate links to process the refund- thank you much appreciated would definitely use the service again in the future.
April 4, 2026
Unprompted review
Reply from FanShield
Hello Jim,
We appreciate your review, this made our day to see! We always want our consumers to feel their request are being handled with care.
So glad to hear the whole process was quick and easy to navigate. We appreciate your support and we are always here for you if you need us in the future.
Take care,
Refund Protection Support
Highly recommend!
The experience was very straight forward and easy. My refund came through the same day I put in the request. I'm glad I paid the small amount for this service because it was definitely worth it!
April 8, 2026
Reply from FanShield
Hi Katie,
Thanks a bunch for your kind words! We're ecstatic to hear that everything was simple and stress free and you got your refund so quickly.
Hearing that you felt you got your money's worth means the world to us. Thank you again for taking the time to write a review.
Please do not hesitate to contact us if there is anything else we can assist you with in the future.
All the best,
Refund Protection Support
It was quick
April 8, 2026
Reply from FanShield
Hi Gilberto,
Thanks so much for sharing your feedback. We're so glad everything was quick for you, that's exactly what we love to hear! We appreciate you choosing us and and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Kind Regards,
Refund Protection Support
Reply from FanShield
Hello Nancy,
That's great to hear - thank you for taking the time to share this. We work hard to make the process as quick and seamless as possible, so we are happy to hear this was your experience.
We truly appreciate your feedback and your support!
All the best,
Refund Protection Support
Straightforward & Helpful
The process was straightforward, and easy to understand. Having to cancel was disruptive and a bit stressful, so having the refund process simple was very helpful.
April 1, 2026
Unprompted review
Reply from FanShield
Hi CJ,
We appreciate you for taking the time to write this! We understand that canceling can be stressful and disappointing. Thank you for taking the time to let us know the refund process was simple and straightforward.
Supporting our consumers during those tougher moments is a big part of why we do what we do, and we’re glad we could make things a little easier here.
Thank you again!
Refund Protection Support
Reply from FanShield
Hello Fiona,
Thank you for taking the time to leave this review. We’re glad to hear that everything was easy to navigate and that you received a fast response. We always want to make things as simple as possible for our consumers from start to finish with no headaches.
Thanks again for the 5 star review and for allowing us to protect your purchase. Please don’t hesitate to reach out if we can ever help with anything else.
Warm Regards,
Refund Protection Support
Easy and full refunded
Confused on the wording in the policy regarding how many days in advance was needed from the date of the event in order to receive a refund. They responded to my email within 1 day. Sad that I couldn't run my marathon but oh so glad I purchased this event insurance. It was so easy. Will FOR SURE purchase this insurance again if offered for any event. It was so easy to get a full refund!
April 3, 2026
Reply from FanShield
Hi Ruth,
Thank you so much for your kind review!
We're so glad to hear our team was able to step in, respond in a timely manner, and get everything sorted out for you quickly and smoothly. This is the outcome we want to always strive for.
We truly appreciate you for your choosing us! We look forward to protect another purchase for you in the future. Please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you.
Sincerely,
Refund Protection Support
Reply from FanShield
Hi Felecia,
This means a lot, thank you for taking the time to share your experience. We always strive to make thing process as fast and easy as possible for our consumers so we’re glad to hear you had a great experience too!
Please don't hesitate to reach back out if there is ever anything else we can do to assist you!
Best Regards,
Refund Protection Support
Reply from FanShield
Hi Ryan,
Thank you for the 5 stars and the praise, we really appreciate hearing it from our consumers. We look forward to continuing to provide great service and truly value your support.
All the best!
Refund Protection Support
Worth the Cost
We purchased the coverage as a safety, and didn't think we'd need it. After a death in the family they were easy to work with, no concerns, and fast in repayment. Thank you to the team for their work!
April 2, 2026
Unprompted review
Reply from FanShield
Hello Matt!
Thank you so much for your review. We are so sorry for your loss, but relieved we could support you during this difficult time. It means a lot to us that our team was able to make things easy, quick and stress free for you when you needed it.
Again, thank you for sharing your experience, we hope we can give you that same peace of mind in the future.
Take care,
Refund Protection Support
I paid for the insurance to withdraw…
I paid for the insurance to withdraw and yet you all make it quite difficult. First asking for a doctor's visit note in a pdf format. Then I send that in and this is rejected and you send the link for the standardized form for the doctor to fill out, again only pdf.
Make it easy and believe people when they have to withdraw. That is why I paid the fee.
April 3, 2026
Unprompted review
Reply from FanShield
Hello Mary,
Thank you for sharing your feedback. We are sorry to hear about the frustration you experience in the refund process. We do not have enough information to locate your refund request. Please contact us at help@requestmyrefund.com and we will be happy to jump on a phone call and see how we can assist you further.
Kind Regards,
Refund Protection Support
The employees were all very helpful and…
The employees were all very helpful and considerate.
April 1, 2026
Unprompted review
Reply from FanShield
Hello Scott!
We appreciate you taking the time to share your thoughts with us. We're glad that you enjoyed your experience and that we were able to be there for you in a time of need.
If you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Best Regards,
Refund Protection Support
didn’t even get my refund got a fake…
didn’t even get my refund got a fake link that said it was my payment and it just took me to my homepage of venmo
March 30, 2026
Unprompted review
Reply from FanShield
Hi Morgan,
We’re so sorry to hear about your experience with this technical error and appreciate you bringing this to our attention.
We can confirm that your refund request has been quickly approved. We’ve attempted to reach you by phone but haven’t been able to connect. A dedicated member of our team will be reaching out to you shortly via email through a private channel to assist further.
We want to make sure you’re able to successfully claim your funds and are here to guide you through the process. Your experience means a great deal to us, and we’re committed to turning this around for you.
Warm Regards,
Refund Protection Support
Worst experience ever
This has been the west experience we have ever had trying to get a refund.
March 28, 2026
Unprompted review
Reply from FanShield
Hi there,
We’re so sorry this was your experience, that’s never what we hope for anyone.
We did take another look and double check that everything was reviewed properly and we can see here your request was approved.
We will have a agent reach out to you directly to ensure your funds were claimed properly.
Warm Regards,
Refund Protection Support
Waste of Time and Money
The service was terrible nor did they help me and I'm out $150.00. I got food poisoning from a restaurant and I was really sick and couldn't go to Magic Mountain that Monday do to being sick. So I ask for a refund and sent in a doctor's note they told me it didn't support that I couldn't go to the event and I can't get my money. This was a big joke to buy I'm so pissed off how can I go to Six Flags with vomiting and diarrhea and barely can walk. So don't spend the money because your going to be mad it's not worth the protection plan as they claim.
March 23, 2026
Unprompted review
Reply from FanShield
Hello Tanequea,
We're so sorry to hear you had food poisoning that kept you from attending. We understand how discouraging the process can be when things don’t meet your expectations.
Our protection is intended to protect our consumers if they are unable to attend their event due to an unforeseen emergency situation. If illness/injury prevented you from attending, our refund advocate team will only need to see that your were examined by a physician, recommending against attending the event on the date of your event.
This requirement, along with the full scope of coverage and proof of loss, is presented and agreed to at the time of purchase.
We’d be happy to take another look to ensure something wasn’t missed. A dedicated member of our team will be reaching out to you directly to review your situation further.
Thank you,
Refund Protection Support
Agent listened arrentively
Agent listened arrentively, ensured I understood, freindly
March 25, 2026
Unprompted review
Reply from FanShield
Hello Deveatrice,
We really appreciate you highlighting your experience with us. We are pleased to know you felt heard and supported. Feedback like yours keeps us motivated to continue to do our best.
Please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you!
Warm Wishes,
Refund Protection Support
Reply from FanShield
Hi there,
Our team is super thankful for your feedback!
We’re always happy to hear everything is working how it is intended to and that it was a speedy process. Appreciate you for choosing us and we hope to provide you peace of mind again in the future.
Warm Regards,
Refund Protection Support
Worth purchasing
This was my second consecutive time using request my refund. Both times were seamless. It’s was very easy to download the MD form and submit it. My refund was processed within three days.
It’s a bummer to lose
Out on the race itself, so it was nice to have this simplified.
March 19, 2026
Unprompted review
Reply from FanShield
Hi Patricia,
Thank you for your review! We’re so happy you came back and chose us again. That means a lot to our team. I’m glad both transactions were seamless and painless for you.
You are so correct. It never feels good to miss a event so we’re happy we could make this part of your experience easy by processing a quick refund.
Please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you!
Take care,
Refund Protection Support
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