FasterPay Reviews 174

I don't know what's going on with customer service and chat. I try for 2 days to withdraw money from my account but when I touch the Send button I see a popup that says that "This feature has been disabled for your account. For more information please contact as via Chat and Suport". In the chat no one answered for 2 days and I wait for my money. It's not fair!

Have had my payments declined and told to try again in a few days for 2 weeks now, sent a ticket to them 2 weeks ago when this started and they still haven't responded, looks like they are too busy trying to defend themselves from being told they are incompetent than to do their jobs. Why does my payment keep being declined all of a sudden? I am verified and made plenty of other purchases thru faster pay then just one day you decide to stop taking a debit Mastercard and refuse to respond to tickets? Losers! It's amazing how many times faster pay has come here to defend themselves in the last 2 weeks but can't take the time to answer customer tickets? I hope they don't wonder why people are complaining about them.I think it's time to start complaining to the business that uses them so they drop them and get a better company.

Finally they responded after 2 weeks and said try again next week, no explanation as to why then I tried loading money again and it told me it wasn't available in my country....I live in Massachusetts USA

POOR CUSTOMER SERVICE, THEY HOLD YOUR MONEY and IGNORE YOU.
To Faster pay: I will write a review each day that you guys keeping my money it’s been already few weeks and looks like you still reviewing my case??, this is the only solutionI found as you keep delaying and ignoring my messages that I write on the chat of the fasterpay website, unbelievable , shame on you Faster pay, SHAME ON YOU)

Absolute cluster f*ckery have to verify my card every 5mins after being told suspicious activity when i use the same card on the same page to buy the same thing every time....

(Edit): i have sent my card and me holding my id sooo.....

Fasterpay is SCAM.
I have money in my account and fasterpay is not releasing it. DONT USE THEM. THEY ARE FRAUD. They will take your money.

I am now wondering if Fasterpay is a scam. I have been going back and forth with Fasterpay for months. They collected money from my shopify store and every day is a bee reason why I cannot get the money. They asked me to send money to a recipient instead and the recipient cannot sign up because their site is not allowing them to. I feel like I am in a Video game at this point.

These guys are thieves and scammers, they'll defraud you in broad daylight without remorse. I made a deposit of about $927 or so and I converted it to Euro (£) to send out, they kept on refunding my transfer to two different banks entirely (Wise and Clear Junction), telling me that the bank rejected and that I provided an unapproved ID. Then they blocked my account from sending out any money at all, telling me to message them via customer support chat where they'll never ever reply to your messages.

What do you mean by my ID is unapproved? Were you people not the ones that verified me and gave me a blue tick mark?? So what do you now mean by I provided an unapproved ID??? You people at Fasterpay are just not okay right? You just friggin held down my funds for no valid reason at all, delaying me and inconveniencing the people who need that money!!!!!! What's all these rubbish and nonsense?? And it even takes days for you people to give feedback on money transfers, after wasting my precious time you're now restricting me from sending out.

I made an external send out to a receipient, and it was not even the name you people told me via email that I sent money to but another different name. See I don't know what the hell is you people's problem, but I'm damn upset and it's even getting up to 1 week since you friggin held my funds hostile. And you do not also want to respond to my chat messages, you have a useless CS that never replies to messages!! I need my money out of that account, and in my life I'm never gonna use Fasterpay again for anything money sending. Mark my words, all the money you people collected from me from deposit fee and currency conversion rate is the last money you people would ever see to generate as a revenue from that account I have with you people.

Username: iamsaucyboy
Transaction ID: SM-220803-46A1
Ticket ID/Conversation RN: OC-220804-MA2A

My account is suspended, I was asked to upload the provided card for verification which I did, after two weeks, I received a mail that my cards are verified.

Since then I have been trying to withdraw my money from fasterpay, is not going through, I keep getting messages that this Features is unavailable for your account.

I have send messages to fasterpay and mail them but no replay my contact: basad232 email: basad232@ gmail.com thanks

Fasterpay refuse to release my money after send them more the cards copies requested from them.

Please fasterpay release my money, so that I will pay for my wife hospital bill, what is my offense for keeping my money in your custody for over three months.

I have sent several mail to your support but no reply even after receiving mail that my cards copies are verified, please release my money for me fasterpay.

Best regards
Victor Chukwunonso okenwa

Worst Payment platform I have used in my life and will never recommend this for anyone. They have refused to refund my money for over 6 months now. This is an act of stealing. Any good company would always refund their customers for disrupt and issues after payment. Avoid Fasterpay!

Good evening! Has the service fee changed?
Description when depositing money, and when withdrawing:
There's a fee of 2.7% + 0.3 EUR associated with a top-up transaction.

I check my commission of 10%, you write that 2.7%. Please solve this. This is a lot, and not as described on the site

My account was restricted
My username is @Hirohans_el
I already submitted all the documents but still no update its been 3 weeks I need my funds My account is verified
I resubmitted my documents please update my status

What is all this nonsense ?😕 my money is stucked in your platform for weeks now, I've chatted you through in app, email and Facebook still you no reply nor unhold my account.
Please Don't even ask me to send message to you through the app cuz I've done that several times but I'm yet to get a single response from you. This is my ticket no OC-220719-LEZE
This is actually nonsense.
I advise everyone to run away from this platform b4 they got scammed by this useless app team called fasterpay 😥😔
It's been two days since when I've replied to your message but you're to respond again why are you like this please?
Pls answer me the cards I used are virtual cards.

Fasterpay I am yet to get a feedback from you regarding my funds. I am yet to be top up since two weeks. I have opened ticket more than thrice and still not even one response from your poor customer service. This is really bad. My email is ukuedoghotsolaye@gmail... Please look into this today else I will be giving you 1 star everyday that passes here till I get my refunds thank you

I made a withdrawal to my bank card. Transaction number: SM-220712-5A38 12.07.2022. The funds have never been credited to my bank account. Support does not respond to any requests.

You guys keep getting slower dau by day, o made s transfer since Monday and it has not even been processed yet, what's going on with you people, no response from support on Facebook anymore

Same thing as others complaints. Ignorance. 0 customer service. Closing support tickets with 0 support. Multiple requests to verify the same form of payment. I thought we've got through this in 2008, but here is SlowerPay. Worst, never use them.

My account was suspended and I don’t know why. Tried contacting support for days and I wasn’t replied to..tried Facebook support, no answer.

They suspended my account while I was trying to deposit, and asked me to provide a copies of the previous cards that I have used for verifications, already I have verified all the cards I used on there platform recently except one, but the still asked me to verify again, I uploaded all they requested, and since then they stopped responding to my messages, they will read ur messages and shun it, Both on Facebook, app and even email, I sent them a mail , they will create a ticket for me, saying one of their agent will attend to me, for getting to a week now I haven't seen any response, customers service is even slower than a walking snail🐌,

My account was suspended which I was asked to upload some documents and I did.....I later received a message that my documents have been verified least for one which I was again asked to provide more documents on that one....... uptil date I haven't received a feedback regards to the documents submitted. I tried to chat them up via every channel but they are not responding......