Fastmail Reviews 249

I've had no reason to speak to Fastmail support since I started using them in 2017. I can't properly explain how amazing it is to have a service that *just works* for that long without needing *anything* from them.

I am beyond delighted with them and will stay with them indefinitely.

I've been a fastmail customer for quite awhile now, having previously run my own e-mail server for both privacy and customizability reasons. Fastmail has managed both of these well -- but what I wanted to highlight is how they handled my mangled attempt at moving accounts to another phone. I've had my current phone long enough that I'd forgotten entirely about app passwords being separate -- so when I moved to the new phone, and carried over the password, it was failing to log in. This is good and normal, but what Fastmail did was above and beyond:
Their security advisory e-mail not only told me exactly what the problem was I was having, but also how to fix it.
Typically these e-mails are vague, just saying "login attempt detected, if it was you ignore it" and stopping there. Taking the effort to make this e-mail _useful_ and _problem solving_ is unusual and superior.

Highly recommend Fastmail.

I’ve been a customer for many years and I’ve been happy with the service, but it’s only recently that I had to lean on them for customer support, which is the ultimate test to see how customer-friendly they are. And I must say the response was fast and helpful. So I can happily recommend Fastmail to anyone who wants a private email account with some very interesting features like aliases.

I love Fastmail. Fast, easy, flexible. I might be a power user, but they have everything I need and the price is totally affordable.

I have had an account with fastmail since 2006. I stuck with them through the Opera debacle, the buying out of Opera by the fastmail team, the change of interface debacle, the changing to subscriptions and losing lifetime membership debacle. I did this because the fastmail ethos was all about being (and i quote), 'the fastest email on the planet', being completely secure and having no spam. I liked the plain interface and I have recommended it to countless others.
However I have had four months of them just changing the display of my email account, without choice or notice. I opened my email on no particular day and suddenly it was different colours and there are gmail style buttons next to all my addresses. The amount of fuss and ignorance in the customer service response was so time consuming and extremely stressful. I am not a techy, but I assume that if you change something in the interface, it is possible to change it back....The only thing they managed to change back was the colours, which i had to program myself using codes they sent me.
TODAY I have gone into my account and now when i open or go to compose a mail the window has shrunk!! I cant read the font. I can't resize it. All of these stupid and petty changes for no reason is an imposition, as the account I paid for in March (over $50) is not the same as the one I am now. This has completely upset my work flow and i find myself dreading opening my email now as it might have changed overnight again.
I would not recommend fastmail to anyone now and do not know what to do as my email address has been used by so many of my contacts for such a long time.
I am so sad that things have gone this way and fastmail does not care what its loyal customers think.

I have been with this company for many years. Because of my own negligence, I failed to instate two step verification, in spite of many nudgings from the company, i was hacked and lost access to the account temporarily.
Customer service were quick, efficient and helpful in getting me back up and running. I was very impressed.

In December the price will go up by nearly 40%. I really like Fastmail, even though their support is slow to respond. The "we haven't raised out prices since..." excuse does not cut it. Now, I have to move all my emails to a more affordable service, which Fastmail does not make easy.

Response to reply -
The increase is not $1 a month, it is $3 a month. I have already left. You can judge the quality of the service from the time it took them to respond to this review, 6 weeks.

Fastmail is the best mail provider currently on the market. I think it is fair to say this roughly without qualification.

While other companies are doing shiny bullshit, Fastmail has been prioritizing basic usability and having things work properly for several decades, and I think it shows. With Gmail or ProtonMail, there is no end of issues with integrating them with third party tools, but on Fastmail, you are going to be able to use any email client you want, and any external integration you want, and if anything doesn't work, it is going to be the fault of the external tool, and there is going to be documentation you can point to for explaining why. This is because Fastmail actually cares about following open standards for their services and APIs, and in fact they've even done extensive work with the internet standards working groups to develop new public standards to improve email for everyone - rather than just implementing some proprietary thing that will only work for your own service and doesn't integrate with anything else.

There is no AI slop, there is no advertising, there is no constant stream of terms-of-service "pray we do not alter it further" updates, there are no random popups everywhere nagging you to use whatever feature is going to get some middle manager a promotion - it's just email, calendar, contacts - and it works. Reliably, and with thorough support for a variety of use cases.

I want to briefly highlight some common criticisms of Fastmail that I see. One is the spam filtering ostensibly not being as "good" as Google's. Well, it depends how you measure it. Back when I used Gmail, there would still be false positives and false negatives. But the reason Google's spam filter is so "effective" is because they are actively abusing their monopoly position to deny anyone from being able to deliver mail to Gmail users unless Google likes them. You can't do that kind of thing in an ethical way. Fastmail's spam filter is perfectly well good enough, and I would encourage people to think about how much time they *actually* spend clicking the "mark as spam" a couple extra times a month, compared with how many times they have to click the "no, I don't want to open this in goddamn Gemini" button and similar obstructions in Gmail.

Another thing I've seen people complain about is "it's not end-to-end encrypted", so "you should use ProtonMail instead". Okay, no. E2EE for email is complete security theater outside of a few specialized use cases. Even if you use ProtonMail, 99% of your mail is not going to be encrypted at rest or in transit anyway, because that only happens when you're mailing people who also use ProtonMail. And really, you're going to be hatching your criminal mastermind plots over *email*? No. What you want for email is a broad assurance that the people managing your data are going to steward it responsibly and defend you from bullshit that would lead to data leaks and moral turpitude. I trust Fastmail with that based on their track record and how they engineer. Frankly I trust ProtonMail less, because of the shiny "AI" stuff that's showing up - a red flag if I ever saw one. If you still aren't convinced, I would recommend checking the Fastmail blog, as they actually have written specifically about the technical challenges with E2EE email and why they've made the decision not to implement it - and I both think that those decisions are justified, and that it is a good sign when companies are willing to put their reasoning for things in public, in detail, outside of marketing copy.

Anyway, rant over about that. The product overall is great, the programmability is excellent - having full RFC-compliant Sieve for mail filtering, on top of the already-better-than-Gmail graphical interface for managing the filters - having a next-generation JMAP API for your own scripting - being able to use all the open-source tools like vdirsyncer etc to implement new features with relatively low lift - being able to email support and get a response from a person who talks like an actual human - I think it is very unlikely that I would need to find a new email host anytime soon.

Fastmail is the worst eMail service ever!!! I get Ticket from so-called Support but I still get no access to my account. I've changed passwords, did all the security steps but NOTHING!!!!!!!!! This is abominable service!

Fastmail is a great and reliable service focused on privacy, which I really appreciate. The only downsides for me are the lack of built-in email translation and the apps. Both the mobile and Windows apps are basically just browser versions and don’t add any extra functionality.

I have been using pobox.com for years and then it got taken over by fastmail. I never experienced any problems with pobox.com . Now with Fastmail I am not receiving my emails anymore to my forwarding mailbox and my messages from pobox.com are not going anywhere. It is just a mess.

Customer service response time is TERRIBLE!! I’ve been locked out of email and password manager (linked to email) for OVER 30 HOURS!! I can’t access ANYTHING!! How hard is it to reset a password?!?!

I have used Fastmail for years now and absolutely love it and recommend it. Their customer service (on the rare occasions it is needed) is fast and thorough. I run a large ministry at my church, supervising one hundred leaders who shepherd nearly 900 women attending our Bible study. I am busy texting and emailing all day every day. Fastmail's excellent capacity for creating files to store emails, and the advanced search capabilities make it possible for me to keep track of the myriad of communications I send and receive daily. I recommend it to people constantly! My job is a volunteer position, I am not paid staff. But the cost of the paid version of Fastmail is worth EVERY penny!!

I opened an account. I'm interested in subscribing, but how can I consider it if the Android app is absolutely terrible? To activate it, it asks for a phone number to send a text message to. I enter two numbers and receive no text messages. If a paid service provider can't provide a decent Android app, that's a problem for me and doesn't guarantee reliability.

I use Fastmail for ages, since they take over Operamail. Never ever had any issues so far. As a private person and old school user, I use paid pop3, so I download all my mails and have it on my hard drive. Whenever the Australia Government drives crazy, they can shut down my account without any loss. Some News from Down under sounds a bit weird.

May it is time to reduce my activities on the internet, due to all this ID crap, verification force, data collection nightmare. I'll stay with Fastmail as long as possible but will have a backup place and already have.

Super easy to switch from the clunky yahoo interface. Mostly automatic, except did have to export my yahoo contacts to a file, then upload to Fastmail.
Can send end and receive using my old yahoo address, so the transition is not so painful, and can be completed at my own pace.
Working inbox window is more roomy and not so cluttered as yahoo, and requires fewer swipes or clicks to see what you want.

I have been with Fastmail since the very beginning and have always found them super helpful whenever I needed support. I have just created a new website and had to transfer a domain and then setup the custom email. I knew absolutely nothing when I started. Maya guided me through and I have just now finished the process successfully. Fastmail take customer privacy, security and support seriously and are great to work with. Highly recommend them.

Forgot my password, so I contacted customer support provided all supported evidence it was my account and for the last 48 hours not one of them have replied, I paid for the service that I cannot use and no one there seems to give a damn.

I have to say this company is probably the worst I have ever dealt with and now just taken my money without any product to use (essentially theft)

They asked me for an updated cell number 48 hours ago and they still have not updated it.

GIVE ME MY MONEY BACK

Fastmail is everything gmail and yahoo is not. No advertising, fabulous spam protection and SUPPORT. The interface is far better than gmail. You get out of office or on vacation included. You can set up rules without having to pay extra. Did I mention support? Yes, you get real honest-to-goodness support. Any question, any time. Sometimes I'm stupid and the answer is obvious. Sometimes it's not so obvious, but there are tiers for support and you will always get an answer.

Fast and easy to use without useless features