Garments are well tailored and the detailing is good. Sizing is fairly accurate but it is pot luck for me whether the choice of medium or a large garment is correct. That said with a bit of searching... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... See more
Company replied
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... See more
Company replied
Had to order these online due to stock, colour and size long not being available in store. Also I have to say that it’s disappointing that there is no baby section in this store and also the skipton... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, United Kingdom
- 01200 428362
4.9
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff, very helpful, friendly and knowledgeable
Great staff, very helpful and knowledgeable
March 10, 2023
Reply from FatFace - CLITHEROE
Good afternoon, Julie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Clitheroe store.
Take care, JB
I consider Fatface Clitheroe to be my official tailor.
More or less every visit I see an article of clothing that suits me & my pocket.
See below!
March 2, 2023
Reply from FatFace - CLITHEROE
Good afternoon, Roy
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments, we hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Had to return some items as was big for…
Had to return some items as was big for me. Was very to return and overall good customer service
January 26, 2023
Reply from FatFace - CLITHEROE
Hi Melissa, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly & helpful staff
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process. They then thanked me for being patient & then said that they hoped I would enjoy the rest of my day.
January 12, 2023
Reply from FatFace - CLITHEROE
Hi Vernon, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
staff at clitheroe go the extra mile
staff at clitheroe go the extra mile
they smile and engage when you come into the store but not invasive.
a size not on the shop floor immediately a lady went upstairs to find one
great service only gave me the information to order online. just excellent
August 28, 2022
Reply from FatFace - CLITHEROE
Good Morning Jane
Thank you for taking the time to leave us your review. I am so pleased to hear of your recent experience in our Clitheroe store.
Please be assured that I have passed this onto the crew members involved for you.
EP
Very friendly and helpful staff
August 28, 2022
Reply from FatFace - CLITHEROE
Hi Catherine, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CLITHEROE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CLITHEROE
Hi there, thank you for your 5* review - I am so pleased to hear that you had a great online shopping experience and we look forward to welcoming you back soon! Take care, LE
Very impressed with speed of delivery…
Very impressed with speed of delivery and ease of returning.
May 3, 2022
Reply from FatFace - CLITHEROE
Good Afternoon Marie
Thank you for your 5* review.
I am so pleased to hear that your order arrived with you quickly.
Have a lovely Afternoon!
EP
Pleasant staff
Pleasant staff, and efficient purchase.
Really like the purchase will use this shop again.
April 29, 2022
Unprompted review
Reply from FatFace - CLITHEROE
Good afternoon
Thank you for leaving us this review about your instore shopping experience at Clitheroe, it's great reading such positive comments about the quality and service you received.
Take care, JB
Lovely and quick delivery- beautiful…
Lovely and quick delivery- beautiful leather bags, the leather smells beautiful- really good quality.
April 21, 2022
Reply from FatFace - CLITHEROE
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchases. JB
Couldn’t fault service at all
Couldn’t fault service at all. Item was not quite right but able to easily rectify at my local shop.
April 18, 2022
Reply from FatFace - CLITHEROE
Hi Anna,
Thank you for taking the time to leave your review. Many thanks-AB.
Lovely Dress
Saw this dress online and bought it for my holidays, the colours look lovely really sunny, its true to size and just the right length l am 5ft 3.the material is a good thickness Fat Face quality. Came quickly well pleased
Went into the Clitheroe branch with my daughter the lady was so nice and helpful with her, just thought I would mention her as l am writing a review yes l would recommend both shop and dress
April 5, 2022
Reply from FatFace - CLITHEROE
Hi Thomas, Thank you for your 5* review. I am so pleased to hear that you love your new dress. This is so lovely!
I will be sure to pass your feedback on to the Clitheroe store. Take care, LE
Lovely padded waxed cotton coat
Lovely padded waxed cotton coat. True to size. I am petite, but this doesn’t drown me. I often find hoods are too big, but as the trim is detachable it fits perfectly. Am planning to use this for early spring & next autumn.
March 7, 2022
Unprompted review
Reply from FatFace - CLITHEROE
Hi Joanne,
Thank you for the 5-star review and great to hear how happy you are with your new Jacket and that the quality and fit has lived up to your expectation. Have a nice rest of the day, LM
Clitheroe store
Whenever we are out and about we always nip into a Fat Face store if there happens to be one. I have to say that the Clitheroe store is the absolute best in every way.The store is big and always immaculate and the staff are always exceptionally friendly.It’s a pleasure to shop there.
February 10, 2022
Unprompted review
Reply from FatFace - CLITHEROE
Hi Ali, Thank you for leaving us your 5 star review. It is great to hear such positive feedback. Happy shopping! - ES
Very cheerful and pleasant crew member
Very cheerful and pleasant crew member. Nice new colours
Excellent
February 10, 2022
Unprompted review
Reply from FatFace - CLITHEROE
Hi Andrew, Thank you for your 5 star review. We are so pleased to hear of your positive experience in store. Have a lovely day and take care. - ES
Reply from FatFace - CLITHEROE
Hi Ann, Thank you for the very positive review, have a great day. LM
The staff are always friendly and…
The staff are always friendly and approachable. The product range is sustainable and of good value.
February 3, 2022
Reply from FatFace - CLITHEROE
Good Afternoon Maurice
Thank you for your 5* review and for taking the time to pass on lovely feedback to us regarding the Clitheroe store.
Please be assured that this will be passed onto the crew members involved for you.
I hope you have a nice weekend!
- EP
Excellent merchandise
Excellent merchandise, orders processed efficiently, no trouble returns and reasonably priced for the great quality garments!
In store staff very polite, knowledgeable and helpful.
My only qualm is that the plus size range is only available online.
February 2, 2022
Reply from FatFace - CLITHEROE
Hello Katie,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Take care, LM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.