I have shopped at FatFace now since 2014 at there shops and online and just love the quality of there goods and styles of there clothes, the staff at there Exeter shop are so friendly and helpful, pri... See more
Company replied
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Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... See more
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There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... See more
Company replied
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.8
Excellent
302 reviews
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Collection from the store was very easy
Placing my order was very straight forward and collecting from the store is easier for me so all was good
August 16, 2024
Reply from FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
All sale goods ordered online arrived to my home quickly and efficiently. Royal Mail so much better than Evri. Was easy to return some items to shop.
August 6, 2024
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Fitting room
Lady in fitting room went got me another size which was helpful
August 13, 2024
Unprompted review
Reply from FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
the lady that served me was most…attentive
the lady that served me was most helpful, the polo shirt i bought is great just what i was looking for.
must say have a few more fat face items last forever they never seem to wear out i hope i have not tempted fate.
August 12, 2024
Unprompted review
Reply from FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are always helpful and polite.
Staff are always helpful and polite.
Shops are always clean and tidy making it easy to find items in the sizes l'm looking for.
My favourite shop for clothing and accessories
July 15, 2024
Reply from FatFace - EXETER 2
Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
mustard trouser junpsuit
I saw lottie with the mustard trousers jumpsuit on her Instagram account and ordered this. It's lovely.
July 9, 2024
Reply from FatFace - EXETER 2
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Needed to exchange my online purchase…
Needed to exchange my online purchase for a different size, so called into my local store, where the assistant very quickly and cheerfully was able to find just what I wanted.
July 13, 2024
Reply from FatFace - EXETER 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Maria Ward was absolutely lovely 😊…
Maria Ward was absolutely lovely 😊 proper little ray of sunshine !
July 21, 2024
Unprompted review
Reply from FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shirt and great help from the…
Great shirt and great help from the staff in Exeter. Thanks!
July 5, 2024
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
New shorts, new me.
When I went into my local Fat Face, I was greeted by a friendly member of staff who helped me to find some new shorts. I left with three new pairs in different styles and colours. Really happy with my new purchases, thank you again to Shannon.
July 6, 2024
Unprompted review
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
There was a slight mess up with my…
There was a slight mess up with my first order, and the store were very apologetic. My second order was far more successful and my new trousers are so comfy.
June 20, 2024
Reply from FatFace - EXETER 2
Good afternoon, Jenny.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon in store or online.
Take care, JB
customer service was excellent
Ordering was easy and customer service was excellent but the men’s jeans size 32 were too big and the 30 really small. Sizing not there yet. Customer service tried to help and made sure I got my discount after you mistakenly sent pyjamas in the first parcel.
June 25, 2024
Reply from FatFace - EXETER 2
Hi Laura, thanks for taking the time to leave a review. We're sorry to hear that you had these issues with your order, and so glad that we were able to help out with this. Hopefully in the future we can earn 5 stars first time! Take care, CD
Staff very helpful and delivered to…
Staff very helpful and delivered to shop at time expected in Exeter.
June 24, 2024
Reply from FatFace - EXETER 2
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and received your order promptly. We look forward to welcoming you back soon!
Take care.- GM
Great sweatshirt
Easy to order. Website easy to navigate. Collected from store in couple of days. Actually swopped for a smaller size. Very pleased with sweatshirt. Nice and soft and good quality. Staff friendly, helpful and polite as always ! 😁
June 4, 2024
Reply from FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Exeter store when collecting your parcel and that you found the crew there to be so friendly and helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
Super helpful guy..
June 4, 2024
Unprompted review
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am delighted to hear you have received such great customer service, and we hope you love your purchases!
Take care.- GM
Good customer service
May 28, 2024
Unprompted review
Reply from FatFace - EXETER 2
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback! Take care – CD
Great, chill store
We were served by Nathan in the Exeter store today, really great experience. He helped with some selections and sizes that weren't out on the floor and was generally just really kind and helpful. We would definitely come back again. Really chill atmosphere overall.
May 21, 2024
Unprompted review
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores with Nathan. We hope you love your purchase and look forward to welcoming you back soon. I will make sure to pass this on!
Take care. -SW
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item and it fits well, we look forward to welcoming you back soon.
Take care.- SW
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