There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... See more
Company replied
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Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... See more
Company replied
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
Company replied
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.7
Excellent
288 reviews
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Easy to shop online
Easy to shop online. Good choice of sizes. Returns in store are really easy. Clothes are good quality.
March 28, 2024
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and service. We look forward to welcoming you back soon!
Take care.- GM
Love the products and the shops make…Exeter
Love the products and the shops make you feel welcome.
March 21, 2024
Reply from FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The quality of the items is excellent…
The quality of the items is excellent and delivery was very prompt. I am regularly buying items as they are fashionable and real value. I have become a true fan.
March 30, 2024
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Reply from FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Dress
The quality of the cloths, they fit well and the delivery was very fast. Brilliant.
March 20, 2024
Reply from FatFace - EXETER 2
Hi Margaret,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Bought two long sleeved tops
Bought two long sleeved tops , one white one dark green. Received package within a few days, items were as described so all good
February 15, 2024
Reply from FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are always friendly and the…
Staff are always friendly and the clothes are gorgeous.
February 13, 2024
Reply from FatFace - EXETER 2
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff at the Exeter branch
The staff at the Exeter branch, plus the range of products.
February 10, 2024
Reply from FatFace - EXETER 2
Good Morning Barbara,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Exeter Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - EXETER 2
Hello Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I could not get the size I needed with…
I could not get the size I needed with a skirt in the sale in my local branch, and the staff were very friendly and professional and told me to try on line which I did and was very successful in obtaining one. Very good service and very speedy delivery
January 25, 2024
Reply from FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I am also so pleased that you found the crew in our Exeter store to be so friendly and professional. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Excellent service
Goods arrived on time. They were excellent quality though one item was not required. No problem at all with return and further item ordered and arrived. Very satisfactory service both on lone and in store.
January 25, 2024
Reply from FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found the whole process from ordering to returning easy and speedy. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Always a great service
Always a great service! Very happy with two of my purchases and no problems when returning the rest of my order. Staff always helpful at the Exeter store 😊
January 12, 2024
Reply from FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great online and in store discounts on…
Great online and in store discounts on excellent products! Highly recommended
January 3, 2024
Reply from FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love our items and we look forward to welcoming you back soon. Take care, LC.
I just always love Fatface
I just always love Fatface. Great service, great quality, love the stuff. Never had any problems. My favourite shop. Only downside is its not cheap and i think their prices have gone up and I can only afford stuff when it's in the sale!
January 2, 2024
Reply from FatFace - EXETER 2
Hello Lydia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop.
Lovely shop.
Great staff.
I could spend all day in there!
Love the clothes.
Spent a lot of money 💰 😉
December 5, 2023
Reply from FatFace - EXETER 2
Hello Liz
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Decided to give thrift a go as thought…
Decided to give thrift a go as thought it a good idea. The bag has arrived so just need to sort clothes and send back.
January 1, 2024
Reply from FatFace - EXETER 2
Hello Cher
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Wonderful and very helpful staff
Wonderful and very helpful staff. Great clothing and layout was great
December 28, 2023
Reply from FatFace - EXETER 2
Hello Rory
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
You place an order in good faith and…
You place an order in good faith and four days later get informed they've refunded !!
Yeah good job other items don't work like that
December 27, 2023
Reply from FatFace - EXETER 2
Hello Eve
Thank you for taking the time to leave your review.
I am sorry to hear that this happened. Sadly sometimes this can happen if multiple orders are placed for the same items at the same times, and the stock system doesn't update accordingly.
I will be sure to pass your feedback on.
Take care, LE
Reply from FatFace - EXETER 2
Hello Anton
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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